Leave a Review USPS Mobile®
The Post Office Employees! Amazing!
I if anyone looks below the surface of USPS administration, it is obvious that a lot of compromises have to occur to align with demands of hierarchy. In particular, lLouis DeJoy is firmly bent towards making postal service decisions that destroy the systems ability to function efficiently. He has other interests and investments to protect and nurture. That said, it is the employees who have to deal with the brunt of these malicious decisions, and who do their best to keep this enormous system moving along the best they can. My hat is off to them for keeping focused on the work, not on other aspects of the system that are more disheartening. I wish everyday Americans knew the real source of issues with the postal system, and they may then be kinder and more understanding of the struggles internally. I love the post office, and am grateful for their hard work behind the scenes and at the retail
counter. Long live the USPS!Show lessSean’s Celtic Creations
No longer works as intended.
Just like the other reviews, what’s the point of having the app if it just send you to the website to track? Previous versions of this app allowed you to see the tracking history and everything without directing you to use the website. Disappointing as this is the only app that does this, no other tracking app does this at all.Show lessAidanKiernan
Changes but not progress
I honestly use to greatly enjoy the USPS app. However the latest updates seem to have broken tracking. For awhile I could no longer enter tracking numbers under the track tab but only on the Home Screen. This was mostly fine. Honestly a minor inconvenience at best. This was fixed however but now I can’t view any information under the tracking tab anymore. Before I could see progress etc but now clicking on anything that is being tracking send me to my web browser to open a new tab to view all tracking details. To me this makes the app essentially useless. What is the point of using the app if I have to go to the web to view all tracking information anyways. And is the reason I’m leaving this review. I’m hoping it will lead to it being corrected. I really hope so because right now I’m tracking everything through third party apps instead like Shop.Show lessFaeHunter
Used to work perfectly but not now
Have used this USPS tracker for the longest time. Was always great to use as it enabled the user to rename the tracking number which is perfect for online sellers like me. It meant I could rename a tracking number into a customers name and track it from start to finish. A few weeks ago the renaming feature was disabled and the tracking was disabled too - click the anonymous tracking number now and the App just redirects you to the main USPS website which is useless and I’m left looking at a bunch of unnamed tracking numbers.Show lessLola Carlton
Might as well just use the website
During the last major update of this app, the package tracking function offloaded nearly the entire experience to the usps mobile site. And multiple notices (requiring dismissal to proceed) that the user is leaving the app and entering a website now pop up as soon as the tracking number is entered. Some functionality in the app was lost, like being able to replace a tracking number with a nickname in the list view. The only real advantage of the app now for tracking is that it does retain previous searches in memory. Otherwise it’s just a redirect to the mobile site.
If you plan to or already use the app for other purposes, I’m sure it could be helpful. But for tracking, the functionality in the app is actually worse than it used to be. Meanwhile UPS and FedEx are only improving their tracking functions in their apps.Show lessDecadeindc
Ugh..FIX IT!!!
I liked the way the app used to work, everything stayed in the app. Now you get an annoying pop up warning you that you’re leaving the app on everything you do, you can no longer “nickname” the packages coming in making it easier to keep track. Also now when you click to check tracking it takes you to the website instead of the simple info on the app. The old way was definitely better. I wouldn’t call the way the app is now an update. Unfortunately I will still use this app, because it’s the best to track mail, but if you could put it back to the way it was before, more user friendly that would be awesome!Show lessCAT052504
Fix the App!!!!!!!!
As a Postal Employee whose given my opinions previously (which are always asked for to help improve the service), why don’t y’all listen? Seriously, whoever’s behind the functionality of this app should take a dang seat and find one of the many employees who will get it done right. There’s a lot of hidden talent in the USPS that’ll help y’all get it together. Why are we now notified we’re leaving the app to go to the USPS site to track our packages and not be able to add a name to the tracking number as we previously did? Why doesn’t the app link to our USPS Account so we can easily make changes or updates to packages that’ll be sent to the Delivering Station and the Carrier who scans our packages so they’ll see any notes on the MDD Scanner? I mean there’s so much that can be done with this app that’ll make life so much easier but y’all just keep slacking. Stop it and get someone else on board.Show lessBabyGurlBG
Almost pointless for tracking now
I used to use this app a lot to organize, label and track packaged which were coming and going. Since the app has been changed to redirect to a website instead of providing tracking info within the app itself, I can no longer change the tracking number to a label I can recognize faster, there’s an annoying pop up alert every time you visit your list which was never there before and pressing cancel or ok does the same thing, so not sure why they bother having two options for input there. Then instead of staying within the app to see my information, I get redirected to my browser and have to bounce back and forth between the browser and the app to view multiple items. These updates are huge leaps in usability failures. I can save time by checking my email and clicking the links on there to get almost the same usability experience. There are still some not so often used features I can still appreciate in the app, but as far as tracking goes now? … nah…Show lessNickname Gestapo
New Year, New Issues with (Dis)informed Delivery
Like many other users noted, this app used to work well. Unfortunately, with a somewhat recent deployment, they’ve managed to wreck Informed Delivery’s package information. I should be seeing around 20 items listed as inbound packages, yet the app shows me ‘You currently have no scheduled deliveries’…I’ve removed the app completely from my device, re-downloaded it from the app store (as their support staff suggested as a last ditch effort), so I am back to only truly knowing when I have inbound packages from eBay’s notifications that an item is going to be arriving later today.
It’s pretty bad when other, external companies are able to know how to extract the data from USPS’ database through APIs, yet USPS’ own developers cannot even find and accurately release their own data inside one of their own products/apps!
At this point, it’s a worthless option to even have on the app until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from the app to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.Show lessMark in Wi
Package
Totally lost my package. It was a really important one. Cannot get any support except from my post office. 21st December it was posted. They also have lost a series of others all about the same timexxxyyy333444
