Leave a Review USPS Mobile®
USPS - Mental Torture
You wonder how our Government can get anymore screwed up? Try ordering stamps online. They say wait 7-10 days. 3 days later the say they delivered them. At the end of 10 days, I start trying to find my stamps. They said they delivered the last Friday and this is Thursday morning. The app has no way of reporting the missing stamp, so I call the 1-800-number. It took 5 tries to copy the information that should’ve been in their app. They won’t the particulars of the order, so I go to tracking to get the information. Tracking gives the information in individual boxes to make it impossible to copy and paste the information in the email that I’m writing to request their assistance as to why they can’t deliver the stamps I ordered. After the 5 calls to the 1-800-number, a survey was supposed to ask what I think of the USPS site, like it matters, but it just hangs up on you.
USPSUCKSShow lessPatoGrande49
Used to be good
I’ve been using the app for about 12 months now and was very happy with it… until recently. Now there is an annoying pop up and when you click ok to clear it, it takes you to the website. If you click cancel to clear it, you cannot select your tracking to check updates. It needs to be fixed, the app cannot be used anymore. It is not functioning. Feeling disappointed.Show lessColey8413
Tracking
I use to be able to track items I send from the UK to the States all in the app but now it redirects me to the website. This also means that I am not able to add a name to the item which I previously did in the app. Please revert to the previous functionality of the app.TonyDow
The most recent update transfers you to your browser app
Recently the USPS app began showing a pop-up message when selecting tracking numbers from the “Track” screen of the app. This pop-up mentioned that I would be redirected to my web browser app, but it only opened up the next page in the USPS app with my selected tracking info. So while the pop-up was a little annoying, it was otherwise harmless.
Unfortunately, the most recent update seems to have made this redirection notice carry through with its warning. Now it forces a switch to my web browser app (not the browser that can appear within an app) for the selected tracking info on USPS’s website. I can no longer access the individual package’s tracking info screen, which includes the ability to rename the package for organization.
I hope this is fixed soon. Other than the not-so-smooth experience from having to sift through pop-up windows, I miss being able to name my package 😕Show lessimlruru
Priority Mail Express Not available on Mobile app
I can create and print regular Priority Mail labels with this app, but not Priority Mail Express! Why?
I really needed to send something Express but the mobile app doesn’t let you do that.
No reason given. It’s just not an option if you’re using a smart phone.
I figured I could go on Safari (browser) and do it on the desktop website. They don’t let you access the desktop site from Safari - Apple’s browser.
Why? Once again. Why?
It’s not very business friendly. That’s one star lost.
The other star you lost because when checking my Click and Ship mailings I found the one I wanted to track and highlighted it- it asked me “would you like to add this to the list of items you’re tracking?” And you select “Yes”, it takes you to the tracking screen with a blank box saying “please enter your tracking number” - well I highlighted or maybe I can “paste” it? Nope, it’s not on the clipboard either.
You guys should try all the functions of the app and see for yourself! Maybe nobody is aware of these issues?Show lessGYYYO
Tracking Alert - You are now leaving the USPS App
Since the iOS App Store says no updates for 9 months, something must have changed on the backend to cause the (false) alert that you are leaving the app… which (obviously) isn’t true. As someone that retired from IT, I suspect that the way the tracking info is retrieved has changed and the new source isn’t included in the USPS trusted sources/servers. What ever the cause, this needs to be fixed since it is so completely annoying. Additionally… the app really needs to have an “about” section that provides info on the app version that’s installed as well as a method for feedback (if the app provided for feedback, then reviews like this wouldn’t be necessary… and leaves me wondering whether the USPS & their contractors even monitor the reviews).Show lessRussHampton
Informed Delivery App Was Better
I use the USPS mobile app primarily for the Informed Delivery service. I used and loved the Informed Delivery app, but begrudgingly moved to this app when USPS killed the Informed Delivery app. Regarding Informed Delivery, the app isn’t even doing anything. You are essentially being directed to the website. This app is more of a website disguised as an application. It is ridiculous that you have to login Every. Single Time. and every time you navigate away from the app. Very annoying and frustrating. This app should also implement the use of logging in via Face ID. A little ridiculous and surprising that you can’t login using Face ID. I also constantly receive warnings that I am now leaving the app when using many of the services and the app opens up a browser and attempts to do what should be done in the app. Then when I go back to the app I have to login again! There should also be a widget for inbound packages or some sort of tracking. A little more thought is definitely needed for this app.Show lessG17Gen5MOS
Please fix the pop up
I love all the features available on the app and use it almost daily. My only complaint is the with the recent update came an incredibly annoying pop up. Every time I open the “track” section, I get a pop up warning me I’m “leaving the app” and subject to the privacy etc for the website. I assume this is because the track section actually launches a tracking webpage within the app as it isn’t opening Safari. It probably wouldn’t be quite as annoying if it did not pop up literally every time I go back to the main screen of tracking info. For example, I click “track” in on the menu, it pops up. I select a tracking number from my list to see more details, then go back from the detailed tracking page to my list of tracked packages, it pops up again. I add a new tracking number to my list, it pops up again. I add a name to that tracking number, pop up again.Show lessAMGrail
Great app
I live in the UK this app is great for when i buy from the US regular updates from despatch to delivery 5 stars from me
Joni ContrerasJoni Contreras
Impossible
I’ve had this app for a long time. However, I haven’t been able to use it in the last couple of years. I forgot the password and had to answer the two questions I had to choose and answer for security reasons. Note to self, choose questions that have an absolute answer. I didn’t do that. The directions tell you to create a new account. I did that, but I have to use the same email address as that is the only one I have. I was able to get all the way through creating a new account even with new security questions. When I hit submit, it said that email is being used. Of course it is, it’s me! I tried calling 1-800 numbers associated with USPS that would say I will receive a live person to talk to about this. They lied. This app is useless if you can’t use it. All I want to do is change the security questions and change my password!Show lessOFS2008
