Leave a Review USPS Mobile®
Functions perfectly, even if it’s an older design
The app could use a visual refresh, but it functions so well that it’s not worth deducting stars IMO. One of the main things I dislike about third party tracking apps is it doesn’t update in real time. I’ll get something delivered and it won’t update in the app until hours/days later. This app gives me real time updates for all my USPS deliveries all at once, which is all I could ask for.
The one improvement I’d like to see is to make Click N Ship a native part of the app. Currently, it just takes you to the website. It’s a pet peeve of mine when apps just link to the website instead of making it part of the app, but the website works well so it’s not an inconvenience.Show lessOmega80000
T/C to post office in Philadelphia where my mail was been stored
Operator was excellent
only negative aspect was getting to talk to an operator .When I finally did it was an reassuring experience and I felt reassured in regard to my letters been delivered to their final destination .
Please thank her on my behalf
regards Brendan Kelly Brazil
letters sent from my places of work in UK
london and DevonShow lessBrendan Thomas Kelly
Well, can’t get tracking texts alerts anymore.
For quite some time now, text alerts haven’t been able to work. As soon as I select to receive all alerts listed below, enter my number and agree to the terms, nothing happens.
Just prior to not getting anything now, I liked that they made it to where you get one text confirming that I’ve opted to receive all text tracking updates, instead of one confirmation text for each option, and then the most recent update on a package.
I drive mostly for work, and don’t always have time to stop or always get enough reception for cellular data, and manually check; so it’s great to at least get full tracking alerts, via standard text sms, for packages I select and be able to simply just look at my phone to see if there’s any updates on my packages.
I’ve had the USPS app for years, probably close to 10, it’d be nice if they finally get full tracking alerts via app push notifications too. If they had the money to keep a separate informed delivery app that was more up to date despite it being buggy, (which my mom told me about as a medically retired rural carrier of 34 years) I’m thinking they certainly have the money and resources to finally add and make use of such a basic option for a smartphone app.Show lessCplMSO
Unreliable or non existent tracking
Tracking is a major issue and either never shows up or is completely wrong. Also shipping can take anywhere up to 6 months on average pre covid and covid times. I do not recommend this shipping company unless you like a good mystery…hdsg2020fordy
Updating issue
When one types in a Tracking Number, and selects enter, then selects item, selects “Edit Name”, gives package a name, returns back to the list of packages one is Tracking, the User MUST go back to USPS app’s Home Page, then select Track Packages in order to see the edited Number in order to see the chosen name that was selected for that package. It may seem petty, but it is possible to program the application to alleviate the two extra steps. Also, the app does NOT take the Name, and one must complete the process over again. By the way, I am using an iPhone 12 Plus Pro Max iOS system to navigate through the USPS application. I also do keep my iOS device up to date with the most current version of Software.Show lessElvisPresley970
Excellent app USPS not so much
The USPS app is excellent for use. I wish it would let me go back an entire month though.
If only the USPS would deliver what the app says everyday that would be great! I have had times where I have had no mail- I expected 5 pieces and reported it. One week later I sent an e-mail complaining that it was stolen? We had some mail stolen from box’s in my area close by and a second time very close by.
My 5 pieces of mail ended up arriving 10 days after they were supposed to. My mail had been forwarded originally, the forwarding took 30 days you add 10 more days well 40!
One of the pieces was very important, from Court. The app works great just not always USPS.Show lessSmartycat3
How?
How can one company can be so bad at customer service, website and app… how can all these things be so useless and broken?Beeettthhh
Fix your app please
Please fix your app, I love your app when it’s working because I always enter my ph number and check the text box to stay updated on my deliveries and also to notify me when delivery is made which has worked great till now. Now when I try getting text updates and hitting the done button and checking the I agree box it does nothing, usually I always get text right away telling me everything and then continues keeping me updated by sending me more text and now when I click the done button it’s done nothing I tried getting rid of the app and re-downloading it still it does nothing as if it’s not working at all I can track my package one time by putting in the tracking number and that’s it, it will not let me send my ph number for text updates which I’ve always done before flawlessly so something is wrong with your app please fix it so I can continue tracking my packagesShow lessdougjones_3
I want the old Informed Delivery back!!!
Although this app contains Informed Delivery as well as some other things that I do not use or need, it is a serious headache. It does not allow me to stay logged in. Every single time I open it, even if it hasn’t been very long, I have to go through a multi-click login process. Often it gives the message that my session is about to expire, but when I push extend, it does not work. At that point, it is necessary to click log out. Then I get the pleasure of waiting five seconds for them to redirect me to the main page. Then I get to go through the log in process again. Once I’m on the page with my deliveries, there is a big chat balloon that I can’t figure out how to get rid of, and it’s there even when chat is closed. One time I tried to use it, and no one ever answered. To be fair, I did only give them 10 minutes, so maybe I was hasty in closing chat. I tried emailing customer service a couple weeks ago, and I never received a reply. I had expected “new and improved” when they said they were closing Informed Delivery. Instead, it is the same app with a few headaches added. Gotta love the government…Show lessAFFTP
Very Glitchy
I use the app primarily to track my occasional Priority Mail and Priority Mail Express parcels that I am either sending or receiving. The app has glitches galore. The update button at the bottom of the tracking page does not work; if I tap on that button, it just stays in an “Updating…” state forever. I have to force close the app and reopen to refresh the list sometimes. Also, sometimes the tracking page simply does not appear after tapping on the Track button at the app’s home page; occasionally, it will remain as a blank white page forever. Further, why does the USPS mark a package as being on time to its destination even when it’s not until the expected delivery date/time is near or passed? If the USPS knows that a package is delayed and isn’t where it needs to be to meet service standards, they should mark the tracking as being delayed rather than showing the item as on time until that expected delivery date is broken.Show lessJonathan.872
