Fix your app please
Please fix your app, I love your app when it’s working because I always enter my ph number and check the text box to stay updated on my deliveries and also to notify me when delivery is made which has worked great till now. Now when I try getting text updates and hitting the done button and checking the I agree box it does nothing, usually I always get text right away telling me everything and then continues keeping me updated by sending me more text and now when I click the done button it’s done nothing I tried getting rid of the app and re-downloading it still it does nothing as if it’s not working at all I can track my package one time by putting in the tracking number and that’s it, it will not let me send my ph number for text updates which I’ve always done before flawlessly so something is wrong with your app please fix it so I can continue tracking my packages
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I want the old Informed Delivery back!!!
Although this app contains Informed Delivery as well as some other things that I do not use or need, it is a serious headache. It does not allow me to stay logged in. Every single time I open it, even if it hasn’t been very long, I have to go through a multi-click login process. Often it gives the message that my session is about to expire, but when I push extend, it does not work. At that point, it is necessary to click log out. Then I get the pleasure of waiting five seconds for them to redirect me to the main page. Then I get to go through the log in process again. Once I’m on the page with my deliveries, there is a big chat balloon that I can’t figure out how to get rid of, and it’s there even when chat is closed. One time I tried to use it, and no one ever answered. To be fair, I did only give them 10 minutes, so maybe I was hasty in closing chat. I tried emailing customer service a couple weeks ago, and I never received a reply. I had expected “new and improved” when they said they were closing Informed Delivery. Instead, it is the same app with a few headaches added. Gotta love the government…
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Very Glitchy
I use the app primarily to track my occasional Priority Mail and Priority Mail Express parcels that I am either sending or receiving. The app has glitches galore. The update button at the bottom of the tracking page does not work; if I tap on that button, it just stays in an “Updating…” state forever. I have to force close the app and reopen to refresh the list sometimes. Also, sometimes the tracking page simply does not appear after tapping on the Track button at the app’s home page; occasionally, it will remain as a blank white page forever. Further, why does the USPS mark a package as being on time to its destination even when it’s not until the expected delivery date/time is near or passed? If the USPS knows that a package is delayed and isn’t where it needs to be to meet service standards, they should mark the tracking as being delayed rather than showing the item as on time until that expected delivery date is broken.
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Poor service
My freight has traveled the world and I still don’t have it.
Malicious, conniving data collection
This is not an app. It’s merely a fancy bookmark placed on your Home Screen. I only started using this when the dedicated Informed Delivery app was discontinued. At first I had issues with having to constantly sign in. But then I realized, that it’s not an app but a bookmark which launches and uses safari (if you’re on iPhone) and accesses the USPS using your web browser. The issue with this, is that places cookies and tracks all your internet usage, sites you visit, etc etc continuously, after that. I just want to get a preview of my mail. I don’t want the freaking USPS collecting all my data on every other site I visit. The most infuriating thing is that on the App Store, it says “this app does not collect any personal data”. Well that’s true for two reasons. One, it’s not a stand alone dedicated app to even begin with. Two, it doesn’t have to track you via the “app” because it uses Safari to access services/info, and THAT tracks you. I am deleting immediately and I guess I just won’t use Informed Delivery anymore. It’s things like this that give me no mercy for the state the usps is in.
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It’s basically a web browser and not a good one
This just basically opens the USPS website like you could on safari. EXCEPT ITS WORSE THAN SAFARI! I have to go through the login procedure for everything, everytime, even if I was just in that section 3 seconds ago or a section that the same login is valid for. That is, unless you navigate in the browser page that pops up when you click on a button from the homepage. Again, why not just use safari and bookmark the page.
The only plus about this is because it’s literally a webpage in the app, my password manager app instantly recognizes what the appropriate password should be to login.
I currently use the informed delivery app which worked well because in an instant I could see what was coming and going. This thing is supposed to replace it but I just use the USPS site because it’s faster as a homepage bookmark than this app.
I’m not surprised about this app though, it’s typical government garbage, somebody knew someone that had a cousin that donated money to someone and they needed a couple million to slap a browser in an app and call it useful.
The only plus about this is because it’s literally a webpage in the app, my password manager app instantly recognizes what the appropriate password should be to login.
I currently use the informed delivery app which worked well because in an instant I could see what was coming and going. This thing is supposed to replace it but I just use the USPS site because it’s faster as a homepage bookmark than this app.
I’m not surprised about this app though, it’s typical government garbage, somebody knew someone that had a cousin that donated money to someone and they needed a couple million to slap a browser in an app and call it useful.
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Informed Delivery app was 20X better
I don’t have a clue why you would discontinue the Informed Delivery app. In the several years I’ve used that app, I never had problems with it. It was so quick and easy, and a big help to me. Okay, so you’re discontinuing that app and want us to start using the USPS Mobile app to view the Informed Delivery info. Well, why can’t you make it as a quick and easy?? Not only is it ridiculous to have another window open after tapping “Informed Delivery” on this USPS Mobile app, but then to have it require logging in, is just another step that takes time. But the worst part is that it will not stay logged in!! Why??? It’s 2021, USPS. If smartphone users don’t have facial recognition, they have touch ID, and if they don’t have touch ID, they have passcodes on their phones. FIX THIS APP SO IT STAYS LOGGED IN!!!
I can easily see from reading other recent reviews, that almost every person is very unhappy about this exact issue. Does that not tell you something?!
I can easily see from reading other recent reviews, that almost every person is very unhappy about this exact issue. Does that not tell you something?!
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Super Helpful App
Very helpful and really useful for keeping track of your packages and monitoring shipments form Over Seas and Abroad
Great app; just missing a few things.
I downloaded this app mostly for the clock and ship aspect. While that works as advertised, there are a few things that could be better.
*Automated email notifications. There should be a way to enter the recipient’s email address as well, so that individual is alerted when the tracking number has been officially entered by the post office.
*An easier way to add a new ship from address/select ship from addresses. I have a PO Box but if I forget to set it manually, it defaults to my home address.
*The overall look. The aesthetics and UI could use an upgrade, but that that’s just not-picking.
Overall a really decent app that does what it needs to do - it could just do a little more :)
*Automated email notifications. There should be a way to enter the recipient’s email address as well, so that individual is alerted when the tracking number has been officially entered by the post office.
*An easier way to add a new ship from address/select ship from addresses. I have a PO Box but if I forget to set it manually, it defaults to my home address.
*The overall look. The aesthetics and UI could use an upgrade, but that that’s just not-picking.
Overall a really decent app that does what it needs to do - it could just do a little more :)
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Contact
I’ve never known a company anywhere ever to make it so impossible to find a contact email address.
