Why go any where else?
TIAA and CREF have my money. They have my sisters’ money. They have my friends’ money. When singers perform, they get the best backing band. Your money deserves the best backing investment people. The app provides me fast and easy to read information at my finger tips. I can see balances, performance information, remote deposit to my checking, get alerts, and much much more.
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Better than others, which is not saying much
I like the app for its clean interface and easy to see details. I also appreciate being able to view account details including current interest rate. And TIAA has been a great institution for my cash positions and 529 plans. Having said that, I wish there was even more functionality offered through the app. There is no reason for certain functions to be limited to the web portal. The industry really needs to focus on the app as the primary access point for most of its customers. The demographics are changing and older financial institutions really need to catch up to fintech.
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Complete online resources
Everything I need and want to know about my accounts is contained in the app. At times I am slow to uncover the correct link to access the desired information. The site is entirely navigable with patience and practice. Vast amounts of information are stored in it. When stymied online, I have always received prompt guidance from my advisor and/or his assistant.
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Good overall picture, slow reaction
This web site app presents a good, simplified picture of my investments. Although accurate it takes a long time (sometimes days) between when action is initiated and when it is displayed on the site. I know that rules govern much of this, however, a display of the verbal disbursement order would be helpful, if only shown as a temporary, pending order and then replaced by a completed transaction receipt.
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Good App, but should provide notifications
The app is good to see my bank balance, see the latest transactions, make check deposits, and send some payments. However, I’d really like to see push notifications available for all transactions in and out of the account. My foreign bank account and most of my credit cards offer this feature. This could reduce fraud and offer further protections to account holders. The bank offers text messaging options, but they don’t provide much information besides that a transaction took place. Please include this feature in future updates.
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Security freak
Not bad, but I’d like a “view only” option. The last thing I want is a hacked mobile device transferring out my life savings. It would be great to be able to log into the web interface and limit what the mobile device is able to do. Well, ever further than what it is limited too now. Otherwise it’s a very nice app. It has not crashed on me, it is functional, and fairly intuitive. I must say it is a pleasant application and I don’t regret my decision to install it. It’s a keeper :)
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It’s a Great App
Always Easily accessible, a majority of the changes you’d like to make can be performed in APP. That is with the exception of borrowing against your retirement fund. Stocks and balances can be set up for view on the app screen without logging in. In the year that I’ve had the app I’ve never had it crash on me.
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Taking advantage of a disabled widow
These people did not correctly transfer my husband’s assets to me when he died. After months of asking them they have not corrected their mistake. They agreed that they made a mistake. However, they will not fix it. Every time I reach out to someone they get back to the same team, bereavement beneficiaries, that failed me in the first place. Losing a Family member is hard enough without being cheated by the company that holds That family members assets. I reached out to people in the financial management section, Escalations(Alexis Ledesma), IRA management (Andy McCoy) And instead of helping me they just referred me back to the people who messed up in the first place. I am disabled so it is a little bit difficult for me to access help. But still no one at this company cares.
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TIAA Touch ID – why do they ruin it?
EVERY time TIAA updates their app, they lose my Touch ID and I have to re-enroll by reentering my User ID and then go off to find my long, random-character password and look it up, before I can enter it.
It may seem like a minor inconvenience, but doesn’t that defeat the ENTIRE purpose of Touch ID, its reason for being?
Other, more intelligent apps don’t do this. Isn’t there a safe, secure way to temporarily store the encrypted Touch ID login credentials and then reinstall them after the upgrade?
— “Computers should work for people, not the other way around.”
It may seem like a minor inconvenience, but doesn’t that defeat the ENTIRE purpose of Touch ID, its reason for being?
Other, more intelligent apps don’t do this. Isn’t there a safe, secure way to temporarily store the encrypted Touch ID login credentials and then reinstall them after the upgrade?
— “Computers should work for people, not the other way around.”
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Absolutely amazed at the lack of customer care regarding my paycheck
I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with Tiaa. Im sure that should help prevent this issue from happening again to others.
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