CU SoCal Mobile Banking User Reviews

CU SoCal Mobile Banking

Credit Union of Southern California

Finance

Reviews Summary

Positive highlights

🤝

This app hasExcellent customer service and support

🏆

This app hasReliable and trustworthy bank

💳

This app hasConvenient mobile banking features

🔒

This app hasSecure and fraud-alert system

📈

This app hasGreat rates and products

🌍

This app hasWish they were located in more states

Negative highlights

⚠️

This app hasFrequent app maintenance and technical issues

🤯

This app hasMobile deposit problems and errors

🔍

This app hasZelle integration issues and lack of visibility

🕰️

This app hasDelayed transaction posting and visibility

🔄

This app hasFrustrating app updates and UI changes

Top reviews

Most RecentHighest RatedLowest Rated

CU So Cal Mobile App - Simple and Powerful

This is a great app for the size of the FI. It gets the job done, with some nice add-ins. The Zelle is nice, and the Bill Pay mobile is ok (but the full website is better). Give it a try; you’ll be surprised by how much you can do with it. I like the external Xfers too, and the alerts - those are powerful tools. I still rate it highly.

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Swim2Run

2 years ago

Response from developer

Thank you for your five star review, Swim2Run. We are so happy to hear that your experiences with CU SoCal have been exceptional. We appreciate you and your continued Membership and look forward to serving your financial needs for years to come!

Love you guys ♥️

I love my credit union of So Cal. You guys have helped me get off my feet, many of times. Thank you for always making me feel appreciated and welcomed. Thank you guys so I hope. Now if I can just win one of your contests , that would be icing on the cake . LOL

Penny Key Espinoza

gikilexi

2 years ago

Great Credit Union

The app has become better than before great update and well it’s user friendly.

TheAwakeningOne

2 years ago

First Time Issue

It’s been good since I’ve had it for the passed year and a half. At the moment though I am getting an error message just trying to open the app. “ Something went wrong while
attempting to send the last
request. Please try again.” I looked up the issue to see if I could find a solution, restarted my phone, uninstalled and reinstalled the app, I reset my network settings, I looked to see if there was an update but there is no update. I don’t know what else to do to make the app work anymore. Hopefully writing a review will help bring attention to the issue to get it fixed soon. Need to pay my bills.

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Pngw1n

2 years ago

Response from developer

Pngw1n, thank you for taking the time to provide feedback. We're sorry to hear that you were having issues accessing our Mobile App. If you are still having issues, please reach out to our Member Care Center (866.287.6225) M-F: 9 a.m.-6 p.m., Saturday: 9 a.m.-1 p.m. and we will be happy to troubleshoot the issue.

Great Bank!

I have been a member of Credit Union of Southern Calif. since 1998. We have our checking acct, savings and Visa credit card with them. My home bank is in El Monte, where we opened our account because I was a teacher there for over 35 years. Now that I am retiredI usually go to the branch in Covina on Azusa. I love the tellers there too! I would highly recommend this bank to everyone. Great bank, great service and great employees!

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RoseM65

3 years ago

Response from developer

RoseM65, thank you for the 5-star rating and for being a valued Member of Credit Union of Southern California for 24+ years! WOW! We are delighted when our Members are delighted--we look forward to serving you for many years to come.

Necessary but frustrating

Since my employer will not do direct deposit, the fastest way I can deposit my check is with the mobile deposit- but the useless auto capture is always blurry…and when you get a message TWO DAYS after your deposit saying it was rejected, you then have to scramble to move funds and check your auto withdrawals won’t bounce. We don’t all keep our checks hand for redeposit. Either auto capture needs to be removed, or there has to be a way to immediately check a full size of the check image without having to re-take it every time.

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1heatherweather

3 years ago

Response from developer

1heatherweather, thank you for taking the time to share your concerns with us. We're sorry to hear that you have had a difficult time with the mobile deposit feature. We recommend that you take the photo in good lighting on a dark, contrasting background surface. Be sure to review the image before submitting to ensure the image is clear and not blurry. If you have any further issues, please contact our Member Care Center at 866.287.6225.

Mobile App

I love the design of the app. The way everything is laid out. I like how I can do face recognition and I can see the information instantly. Thank you.

urlroute

3 years ago

Easy & Friendly

I love the app its super easy and user friendly! Thank you for keeping it simple for anyone to use!

Sra Munoz

3 years ago

Satisfaction

I have been a proud member of the Credit Union for over 20 years. I have always felt comfort in knowing I didn’t have to worry about hidden fees or anything other issues. The staff has always satisfied my needs and been very pleasant another plus Interest rates are always lower.

4Steven

3 years ago

You’re in good hands!

CU So Cal has been the best “bank/banking” experience of all the banks I’ve had, and I’ve been with a lot! They literally look happy to see you when you come in, and their phone customer service has always been exceptional!! They’ve answered everything from simple to complex and handled card fraud without delay! If you’re looking for a great home bank you can trust, I recommend CuSoCal!

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