Difficult to use and buggy when retrieving boarding pass
Online check-in procedure seems to be buggy. Check-in status says I am checked-in, but the system is unable to generate a barcode for my phone. Also, I have a JAL Mileage Bank account but because I didn’t book with a JMB number, I can’t retrieve my booking details unless I log out of the app. The system needs an upgrade and some process optimizations.
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Useless
Just doesn’t work. Tried to check in for 2 days and keeps saying flight has been cancelled. Go online and works fine!
After checking in online, thought I’d use the app for keeping an eye on flight status, again told flight doesn’t exist, and yet I have an e-boarding card from their website!
Waste of time.
After checking in online, thought I’d use the app for keeping an eye on flight status, again told flight doesn’t exist, and yet I have an e-boarding card from their website!
Waste of time.
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Excellent App
Very nice app but it would be nice to be able to show codeshare flights in “my bookings” as well. Other than this, everything is good.
Manage booking as a guest does. It work.
When you try to manage booking as a guest it come up with error message. Does not work.
Wanna buy a domestic flight from overseas, don’t tell the app you are overseas
Added my current location on the app (overseas) and it would NOT let me book a domestic flight. I had to chance my location to Tokyo before finally being able to book a domestic flight. It seems like JAL won’t be happy if you purchase a domestic flight ticket but go elsewhere with the international flight. Oh well, found a workaround at least.
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Reservation not available at this time
Doesn't work
RS
Very slow, constantly crushing. Shame
Why make an app that actually doesn’t work?
You actually can’t ever check on your flight or manage it or check in because it immediately flips over the entry page and access if you never inputted anything because you actually didn’t get a chance. Many people have commented on how buggy this app is, but JL doesn’t seem to care.
Bizarre useless app
I don’t understand how there are five star reviews for an app that is 100% useless. You cannot enter your reservation number flight or anything else to have a display. Also, you can’t use the app unless you have a membership number. So you join up but then, your ticket does not automatically show up or can you get it display? There is simply nowhere to enter it. So can people like this?
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Not A Very User Friendly
I have made several complaints and suggestions with Tech Support regarding this app since last year and, so far, nothing has improved. It is very frustrating to navigate this app on an iPhone. With regards to services, JAL used to be on top compared with other airlines. But now ANA has taken over that title. Unless an improvement is made, this could be my last booking with JAL.
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