Mailchimp Email Marketing User Reviews

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  • Long time mailer, first time chimp.

    I’ve been designing and sending newsletters for a private company for over six years. We had a large list that I cultivated and during that time we used an email service provided to us by Apple. Well I did allow us to send large amounts at a relatively inexpensive monthly cost, the interface intuitiveness and overall ease-of-use is nothing like what Mailchimp provides.
    I’m extremely pleased with Mailchimp. Managing contacts, creating segments and groups, and designing emails with or without templates is so easy with Mailchimp. I highly recommend this to anybody looking to grow their business or start a new one.
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  • Power tool for club management

    Our beekeeping club is too small and poor for most member communication and management solutions, and the pandemic has forced more of our club offerings online. We are finding it deeply helpful to have communication tools that let us understand what is reaching members in a helpful way, and stop bothering them with messages from us if they don’t want them. It also seems to be a gentle education in this field, which is new to us.
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  • Makes my business run smoothly!

    Love Mailchimp. It’s easy to use, has all the features I need, is intuitive, has great design elements, and automation functionalities. Mailchimp helps me stay in regular contact with my tribe easily and effortlessly.
  • Ace platform!

    If you haven’t got Mailchimp for your business, what you doing?

    They’re super easy to use, love how quickly I can save my Canva designs. Love how I can just press to resend an email.

    There’s many things I love about mailchimp but mainly because it makes my work life easier!
  • Decent but keeps crashing

    I’ve been using Mailchimp to send email blasts to customers for a few months now. At this point, I’m searching for other options. Mailchimp is decent, but the app keeps crashing on me and the website is not user friendly. It’s annoying to have to re-load a campaign when switching between the app and the company website when I’m adding hyperlinks. Beyond crashing, the app doesn’t do well when I’m designing campaigns. I use an iPad and I can’t scroll with my Bluetooth mouse at all. To scroll, I have to use my finger JUST RIGHT or it will not let me scroll down. Overall, I’m annoyed with the app. First review I’ve ever written. If anyone has suggestions for another service, send them my way.
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  • Easier every time I use

    The more I use Mailchimp, the more proficient I’m becoming. At first, I had no clue what I was doing, but perseverance made all the difference! There are still so many more features to uncover too!!
  • Warning, Lost Content

    This is a great App, especially for a small charity. However, be aware that using the ‘test email’ has caused the loss of hours of work. The content in the email in file was lost and replaced by a message from Mailchimp about doing a reminder email. The content is irrecoverable. Best not to use the test facility.
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  • Poor support for free version

    The app’s functionality leaves a lot to be desired better to use the website from a computer. If you want to change your reply email address be very careful to check it in every single campaign after the change. Program reverts back to my old email address after I changed it everywhere possible. Free version does not allow for contacting tech support to report this as an issue. App freezes a lot when used to edit campaigns. I use the desktop version but the email issue might make me switch to another program - editing for mistakes in the copy is enough without having to watch for the email address reverting every single time.
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  • Used to work much better

    I have used this app for over a year now for work, I didn’t choose it. I used to be able to change the color of fonts and background but clicking on the color pic but now there isn’t one. I have to use an actual picture of a color for backgrounds now. At least they finally moved their feedback button which used to be right next to the X that appeared after you downloaded pictures.

    Maybe they will read this and change the color situation. I was able a couple of times to delete the app and reinstall and get to change the color but that’s no longer an option. Hello...I don’t know the numbers for the rainbow of colors.
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    Developer Response

    Hello there, Thank you for sharing this feedback. In order for us to look more Into this, would you mind writing into mobilehelp@mailchimp.com and share a screenshot or recording of the behavior? We look forward to hearing from you
  • So far, so bad

    I’m new to email marketing platforms, but understand how the concept works. First, there is no help inside the app. In the Content Studio, I am unable to open any files under “file”. When creating a campaign, the test emails never made it to either of the addresses I sent them to. After finishing the campaign, they went to the send queue and never seemed to make it out. Finally, after updating the app just now, it won’t open at all so I can’t copy what I had! My three hours could have been much better spent sending individual emails to my subscribers. At least they would have received them. Failchimp fo sho.
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