Mailchimp Email Marketing User Reviews

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  • DO NOT USE!!!!! SCAM!!

    SCAM!!!!

    We used mail chimp for our business for over a year. We ended up having a lot of emails on our list and had to pay a ridiculous amount of money and they made us keep upgrading. We decided to go with another company because they shut down our account because we would not update and pay more because we had a lot of people.

    Then we tried to cancel our account and it wouldn’t let us unless we paid for the upgrade first to just cancel.... the upgrade was $47.. no thank you! We couldn’t even do anything so why would we pay to cancel our account. We continued to reach out to the team multiple times to try to cancel and get our money back. No reply. No number to call. No email. Nothing. We were stuck. So we changed our billing card to one that doesn’t work anymore. Jokes on them. WORST SERVICE EVER!! Do not use. This company is a joke and just wants your money. Once you sign up you can’t get out.
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    Developer Response

    Hey there, We definitely appreciate the feedback here as it helps us make a better application for our users. In order to investigate this further with you, please reach out to us via mobilehelp@mailchimp.com. Have a great day!
  • You can’t edit any campaigns.

    I initially downloaded the app because using the browser was not working. The Save / Done button was over where I needed to input text. So I could not what what text I had to input then I couldn’t not save as it was saying the field was empty. Ugh.
    The browser was too wide & I had to scroll.

    Useless. Do not recommend unless you just want to look at your stats.
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    Developer Response

    Hey there, We definitely appreciate the feedback here as it helps us make a better application for our users. In order to investigate this further with you, please reach out to us via mobilehelp@mailchimp.com, and include a workflow, screenshots, and expected behaviors you'd like to see versus the behaviors you are experiencing. Have a great day!
  • Clever Chimps

    I’m loving this gig! After feeling like my mother swapping out her knitting needles to learn how to use a computer - I’m feeling empowered and supported learning how this great app works. Thanks clever chimps. You rock! X
  • Making effective communication look like monkey-play

    Team MailChimp continues to strive for balance between not-profit and commercial activity. Well done. Keep up the good work!
  • I wish it was user friendly

    Ii

    Developer Response

    Hi We definitely would want to look into this with you. Please reach out to mobilehelp@mailchimp.com with a description of the issues you've been seeing within the mobile app with you! Could you provide us with a workflow, including the expected behaviors you would like to see, versus the actual behaviors you were seeing and any screenshots? Hope you have a great day in the meantime!
  • Easy to use with great features!

    I’ve been using Mailchimp for a while now and when reaching out to you database, there’s the hard and old fashioned way to do it OR, you can use the great features that even the free accounts offers. Stats and reports to let you know how your email campaigns are doing, who opened, who didn’t, where did your email got the most clicks, on and on! Great product and system when you want to scale your business!
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  • So easy to use

    Been on Mailchimp for years always coming with new things to make life easy- so user friendly:)
  • Easy to use news campaigns

    I use Mailchimp to send out my news monthly. It’s always been reliable and easy to use design wise. The reports are important for me as a small business. The new and improved app is better laid out. I’ve just tried one of their new functions so keen to see how this goes. I’d recommend Mailchimp to any new business or solo operator / artist.
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  • Having trouble iPad app

    Love Mailchimp and have been using it for a while, recently I have found it doesn’t navigate very well around the iPad app. Doesn’t scroll up and down easily, almost have to grab and drag with whole hand to scroll. Sometimes it won’t scroll up at all. Never used to be like this. Thought I had too many previous campaigns, so deleted most of them and still no different. Fine on the iPhone app, but just too small to work and design on. Help improve my app, not sure if because of recent updates. Didn’t notice if that was the change. When in photo mode, preview etc, scrolls perfect;y, just drags when in edit mode of mail,page. Works fine In safari, but would prefer using the app. Using IPad Pro 12.4.
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    Developer Response

    Hey there, We definitely appreciate the feedback here as it helps us make a better application for our users. In order to investigate this further with you, please reach out to us via mobilehelp@mailchimp.com, and include a workflow, screenshots, and expected behaviors you'd like to see versus the behaviors you are experiencing. Have a great day!
  • Fantastic tool for email blasts and recruitment

    I am president of a non profit membership group and we use this tool for sending Alerts, Meeting Reminders and other important information to our members. We also use it when recruiting new members.

    We started out using the “MailChimp” free plan and it worked well, But after a year we upgraded to the monthly payment plan. There are several different plans. We also have the “Subscribe” app to subscribe new members on-the-go. The “MailChimp” app and the “Subscribe” app are used in conjuction with the “MailChimp” website where you create your account. Both apps are free.

    Although “MailChimp” is generally geared toward commerce. It is working great for us. Very flexible and we can structure it for anything we want to do. More than likely it will work fine for any business or group.

    I am sure that once you start using this program you will continue and will be happy you took the plunge. Try the free one first. If it doesn’t fit your needs than nothing is lost. You won’t regret it.
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