Leave a Review Taskrabbit
TR is a train wreck!!!
Abhorrent company. They have no moral standards or professional ethics. And, they are the epitome of utter greed and contempt. After I was painfully vetted following a glacial period of time, I was instructed via an email, it could take months before I was able to begin working due to the high demand of taskers in my limited area. I live in NYC. Manhattan. Not in the mountains of Montana. I find it incredibly difficult to believe there were no tasks available. I find it also incredibly difficult to accept that they essentially command over 30% of your wages. That’s so alarming. I finally reached out to customer service and they responded with a simple statement. Essentially, that this process could take months if not years to start acquiring jobs. At that point, I completely deleted my app, accepted that I was going to lose $20, and call it a day. I’ve had other friends in similar situations with TR. Honestly, this app and this company are a waste of your time. They are an absolute train wreck and I would not be surprised if they went out of business within the next year or two. Avoid at all costs. Good luck actually talking to a real, human person.Show lessShadow917
Rating the app, not the service
I’ve known about task rabbit for years now ever since I first moved to New York City about five years ago. The idea of the service is really great and I even made some money myself when I was working for TaskRabbit early on. However, since TaskRabbit is owned by IKEA, it’s a little disappointing seeing that such a large company with the kind of revenue they have put so little effort into making sure the user experience with in the app itself is seamless. Checking Tasker reviews for example is not seamless because the reviews tend to carry over from one Tasker to another and so I may be wanting to see what Tasker Anthony is all about but Maria and her reviews are still showing up. Or in another case if I am trying to book a cleaning task and I want to look specifically for deep cleaners to be sure that they have their own equipment, the app doesn’t give me an option to actually choose deep clean it it’s only displayed by time expected to be spent on the task. So it’s a great idea for a service overall and my experience with individual taskers and their jobs have been great but the execution of the app still has a lot of room for improvement.Show lessSam941bklyn
Useful but annoying sometimes
Pretty good app for finding people for various jobs.
Annoyingly though the app has gotten worse over the past few years...
They’ve removed a lot of the categories like ‘usability testing’ which is what I use it for 90% of the time (I now have to find people under the ‘running errands’ category which isn’t really accurate for what I use it for).
Also if you want someone for a specific time (which I always do), you can’t put this in the filter. Instead you have to select your date and then click on each tasked individual task rabbiter to see if they’re free at that time.
Also there is no way to request multiple task rabbiters in one booking...
Like I said, it’s a good app for finding people but there’s just a bunch of annoying changes they’ve made and the data breach a few months ago was very worrying (my card got cancelled because of it...and I had to reorder a new one)Show lessJohan13848383
This app is garbage, the customer service is worse
The app stores your credit card info (you are unable to delete CC info unless you delete the app), charges it without your authorization and by the discretion of their employees ONLY, double charged my CC when an employee was impatient with his internet connection, and then it took three weeks for customer service to respond to my numerous attempts to get my money back. Their response, by the way, was not a solution. They needed me to write my complaint from the email account associated with my task rabbit profile before they can even read my complaint.
By the way, they have a customer service line whose only function is to say “sorry, we don’t use telephones, email us.” So you will NOT be talking to a person, ever, even if you manage to contact someone.
As of today, they have not acknowledged the double charge on my credit card, or the duplicate invoice in my app, and I cannot delete the app until I get this resolved. As soon as I do, this app is trash.Show lessmoobini
Great app for everyday stuff
I've used taskrabbit a few times now for things like cleaning, deliveries and helping me move house.
The service has always been smooth, good value for money and have always found the people who do the tasks to be professional and friendly, have recommended it to a few friends who have found it good tooShow lessASB19881988
Shocked at the negative reviews
Just used TR to move shelving units from my friend’s apartment to mine. The whole experience was great and the app was easy to use (and I work at a tech company!). The notifications work properly (important!) and you can leave/read reviews for potential suggestions. I read almost every review before deciding on a TR and I had a really easy and efficient time with my task. So I’m shocked at all the negative reviews on here - take a minute to do your research and you won’t be disappointed.
That said, because this is the App Store, one feature/UX suggestion I have would be to move the search to the header rather than at the bottom on Home as I actually had no idea it existed for most of the time I’ve had this app downloaded. Also, I wish you could set your TR results to sort the same way every time (I wanted price from low to high instead of recommended - it was annoying having to toggle that each time I searched a new time or date). Lastly, it would be more convenient to enter any promo codes in settings vs. after you’ve booked a task and are ready to checkout - especially since other sharing economy apps have conditioned us to do it this way.
Other than those three things, can’t really complain and would use again!Show lessFunctionality over Design
Don’t sign up for TaskRabbit
When you first sign up to work as an independent contractor for TaskRabbit, you are prompted to go through a long and arduous process of inputting your personal information, to doing a background check, to payment information, to doing TaskRabbit employee on boarding. All independent taskers must complete this, it takes ABOUT A WEEK.
You are also required to pay $20 out of pocket to process your registration- this is taken out before you are even accepted to begin work. This means you pay $20 and may NEVER get any work through the app.
On top of that, IF you are accepted (which I have been told is difficult as the volume of applications is quite high) TaskRabbit takes a whopping 30% of your earnings. Yes, a full 1/3 of your earnings. (By comparison Rover takes 15-20% Uber 20% GreenPal 5%.)
If you are a consumer, TaskRabbit charges you 8%. So in the end, Task Rabbit is pocketing almost 40% of revenue generated simply for connecting you with work or workers.
After completing all background checks, on boarding and paying a $20 “registration fee” I was never contacted by TaskRabbit ever again- not even to say that I was not accepted.
Overall, a huge waste of time and money. Sadly, I think this app feeds on the desperation of people looking to make some quick money when they are down and out of work/luck.
It’s not any better than just finding work on say, Craigslist.Show lessitmeLarn
