Inherently unsafe
This app and its workers are inherently unsafe. That became apparent to me after a dispute with a “Tasker” about a cancellation, who then threatened me by coming to my home (TR gives your address to anyone on their platform). There are no guarantees that “Taskers” have gone through background checks, making the app even more sketchy. It would not have occurred to me this would have been an issue by reading reviews (all of them extremely positive of the Tasker in question), until he threatened me and my family. I called TaskRabbit to help. They told me to call my local authorities, ‘who would look into the matter.’ I asked what sort of information could/should I give, and TR said that I could give a first name and first initial of the offender’s last name. That was the only support they would give. Less it to say, I will never use TR again and will not only be calling my local authorities but my local newspaper, lawyer and friends too. It would be a shame to see anyone hurt by such a platform that has so little regard for safety.
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Nice idea, but unfriendly interface
It would be helpful if it suggested alternate times when taskers are available, rather than making us guess and check for times.
Uses notifications to send spam
TaskRabbit used a phone notification to send me a link to a pancake recipe. (It has a setting to disable “promotional” notifications, but clearly that setting doesn’t seem to work, or isn’t respected.)
Enabling notifications on an app requires a certain level of trust - you trust that a company isn’t going to abuse that privilege. So it’s a problem for me when an app which requires notifications to work, like TaskRabbit does, abuses that trust to send me advertising.
I know there are bigger problems in the world, but this sorta thing is pretty annoying. If they do it again I’m just going to delete the app and stop using the service. Shrug emoji!
Enabling notifications on an app requires a certain level of trust - you trust that a company isn’t going to abuse that privilege. So it’s a problem for me when an app which requires notifications to work, like TaskRabbit does, abuses that trust to send me advertising.
I know there are bigger problems in the world, but this sorta thing is pretty annoying. If they do it again I’m just going to delete the app and stop using the service. Shrug emoji!
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Response from developer
Sorry for the trouble, let’s get this sorted out. To do so, please reach out to help.tr.co.
Horrible customer service!
I am not at all the type of person to leave a review— especially not a bad one! But I downloaded this app with the hope of delivering a cake to a loved one. I schedule the task days in advance and communicated with the tasker. However when it came past time that the cake should be picked up, no response from the tasker— I called the bakery, who said no one had come. Then I checked the app and the task was cancelled! I tried to desperately contact their slow and cumbersome customer service and spent a good 30 min trying to solve things. Their customer service was horrible, some of the worst I have experienced! There is no call In number— and if it is an “urgent matter” they want you to email (which I did— and that took 24 hours for them to respond). They offered to call, then refused, abruptly leaving the chat and saying they would have to talk to a manager. A second chat representative attempt again ubruptly left me, saying that I simply should re- request the task— and completely Ignored my plea that this was time sensitive and a request for repeat task would be at best three hours away. Finally I had to leave work early and go take care of the delivery myself. Worst experience! Save yourself the heart ache and use a different app!
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Response from developer
Oh no! We’re so sorry to hear that. Please reach out to help.tr.co so we can get this fixed for you.
Ikea Bed and Wardrobe
Hired a handyman from this app, horrible installation of my pax and malm bed. The mattress of the bed sinks down in the middle and the headboard is really loose. The wardrobe doors are not even and one doesn’t close properly. I work a busy life and don’t have time to tinker around this and book again! On top of that, there’s is a ton of ripped up cardboard and garbage left over. My wife is very very upset and we have to sleep on the couch now!
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TR is a train wreck!!!
Abhorrent company. They have no moral standards or professional ethics. And, they are the epitome of utter greed and contempt. After I was painfully vetted following a glacial period of time, I was instructed via an email, it could take months before I was able to begin working due to the high demand of taskers in my limited area. I live in NYC. Manhattan. Not in the mountains of Montana. I find it incredibly difficult to believe there were no tasks available. I find it also incredibly difficult to accept that they essentially command over 30% of your wages. That’s so alarming. I finally reached out to customer service and they responded with a simple statement. Essentially, that this process could take months if not years to start acquiring jobs. At that point, I completely deleted my app, accepted that I was going to lose $20, and call it a day. I’ve had other friends in similar situations with TR. Honestly, this app and this company are a waste of your time. They are an absolute train wreck and I would not be surprised if they went out of business within the next year or two. Avoid at all costs. Good luck actually talking to a real, human person.
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Rating the app, not the service
I’ve known about task rabbit for years now ever since I first moved to New York City about five years ago. The idea of the service is really great and I even made some money myself when I was working for TaskRabbit early on. However, since TaskRabbit is owned by IKEA, it’s a little disappointing seeing that such a large company with the kind of revenue they have put so little effort into making sure the user experience with in the app itself is seamless. Checking Tasker reviews for example is not seamless because the reviews tend to carry over from one Tasker to another and so I may be wanting to see what Tasker Anthony is all about but Maria and her reviews are still showing up. Or in another case if I am trying to book a cleaning task and I want to look specifically for deep cleaners to be sure that they have their own equipment, the app doesn’t give me an option to actually choose deep clean it it’s only displayed by time expected to be spent on the task. So it’s a great idea for a service overall and my experience with individual taskers and their jobs have been great but the execution of the app still has a lot of room for improvement.
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Useful but annoying sometimes
Pretty good app for finding people for various jobs.
Annoyingly though the app has gotten worse over the past few years...
They’ve removed a lot of the categories like ‘usability testing’ which is what I use it for 90% of the time (I now have to find people under the ‘running errands’ category which isn’t really accurate for what I use it for).
Also if you want someone for a specific time (which I always do), you can’t put this in the filter. Instead you have to select your date and then click on each tasked individual task rabbiter to see if they’re free at that time.
Also there is no way to request multiple task rabbiters in one booking...
Like I said, it’s a good app for finding people but there’s just a bunch of annoying changes they’ve made and the data breach a few months ago was very worrying (my card got cancelled because of it...and I had to reorder a new one)
Annoyingly though the app has gotten worse over the past few years...
They’ve removed a lot of the categories like ‘usability testing’ which is what I use it for 90% of the time (I now have to find people under the ‘running errands’ category which isn’t really accurate for what I use it for).
Also if you want someone for a specific time (which I always do), you can’t put this in the filter. Instead you have to select your date and then click on each tasked individual task rabbiter to see if they’re free at that time.
Also there is no way to request multiple task rabbiters in one booking...
Like I said, it’s a good app for finding people but there’s just a bunch of annoying changes they’ve made and the data breach a few months ago was very worrying (my card got cancelled because of it...and I had to reorder a new one)
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This app is garbage, the customer service is worse
The app stores your credit card info (you are unable to delete CC info unless you delete the app), charges it without your authorization and by the discretion of their employees ONLY, double charged my CC when an employee was impatient with his internet connection, and then it took three weeks for customer service to respond to my numerous attempts to get my money back. Their response, by the way, was not a solution. They needed me to write my complaint from the email account associated with my task rabbit profile before they can even read my complaint.
By the way, they have a customer service line whose only function is to say “sorry, we don’t use telephones, email us.” So you will NOT be talking to a person, ever, even if you manage to contact someone.
As of today, they have not acknowledged the double charge on my credit card, or the duplicate invoice in my app, and I cannot delete the app until I get this resolved. As soon as I do, this app is trash.
By the way, they have a customer service line whose only function is to say “sorry, we don’t use telephones, email us.” So you will NOT be talking to a person, ever, even if you manage to contact someone.
As of today, they have not acknowledged the double charge on my credit card, or the duplicate invoice in my app, and I cannot delete the app until I get this resolved. As soon as I do, this app is trash.
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Great app for everyday stuff
I've used taskrabbit a few times now for things like cleaning, deliveries and helping me move house.
The service has always been smooth, good value for money and have always found the people who do the tasks to be professional and friendly, have recommended it to a few friends who have found it good too
The service has always been smooth, good value for money and have always found the people who do the tasks to be professional and friendly, have recommended it to a few friends who have found it good too
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