Leave a Review Taskrabbit
Disgraced Don’t be freaking shocked about reviews
They don’t tell you ahead of time about the Trust and Safety fee it’s ridiculous. I allowed my daughter to use my credit card because we could not find any help from any family or friends to help her move. They charged $200 per hour then they added the trust and safety fee of $65 way more than tax wow. Then my daughter needed her air conditioner installed and one of the movers said to my daughter that she can use the same app they supposed to only charged her $80, all he did was take 20 minutes not 2 hrs but no they charged $200 his name was Calvin Xavier F. Over charged in currently disputing This now. I can’t believe this company. I’m glad it worked out for others but it didn’t work out for us at all. I’m giving this app horrible reviews stop stealing honest hard working people’s money this is insane!!!!!! I am not a happy customer. I need you to reread the email my daughter did not see any of those fees in the beginning it was seen after wards had we known that those charges would be assessed we would not have hired you guys at all. Now stealing an hour Mr. Calvin-Xavier F he didn’t work for two (2) hours he worked for 20 minutes I want the full hours reimbursement for the extra hour that he lied about doing.Show less$Evelyncita
Developer Response
Thanks for reaching out, and we're sorry to hear about the poor experience. The Trust & Safety fee is noted at the time of booking, before you hire your Tasker. For your invoice issues, if you haven't already, please reach out to our Support team at help.tr.co and we'll be happy to look into it. Thanks, and we look forward to getting things resolved.My prior comments on their warranty was deleted!
I wish I could give negative stars! Don’t be fooled by their so called “happiness pledge”! It won’t make you happy. IKEA engaged them on our behalf to mount the TV stand to the wall and 6 months later, it fell to the ground. TaskRabbit denied the claim and claimed the IKEA work is covered only up to 90 days. This term is NOT on your website!NOT! It is NOT publicly published! Even some of the IKEA employees did not know about it! It has to be manager level and after some digging in! I was not communicated about it at all. Otherwise I would go with someone more trustworthy!
And I have followed up with their representatives asking for a copy of their IKEA installation warranty policy. Nobody replies to me any more!Show less@yulmn
Cleaner position
I have private clients and thought I could find more through this app. When I arrived, the first customer I got on task rabbit expected more than what was possible for one professional cleaner to do in only two hours and I made sure to tell her that it was not possible for the amount of cleaning that was needed for her space. I worked hard and did the most I could in the specific time she told me I could be there. She also was under the impression that I had “rescheduled” my appointment because task rabbit makes it seem like the client can book a time for your services before you, as the worker, even gets the request. I had a job the same day she requested and shared that before accepting her booking. But like I said, task rabbit makes the client feel like they have already booked you before the booking is even sent to the cleaner, so she was under the impression that I had “canceled” her booking. She then proceeded to not pay the app, so I had to wait almost four weeks to receive my payment for that job while getting a lot of unprofessional emails from task rabbit regarding why I hadn’t received my pay yet. Please do not waste 20$ applying for this job. Use any other form in order to get yourself clients.Show lessprofessional cleaner
Developer Response
We're very sorry to hear TaskRabbit wasn't a good experience for you as an independent contractor. Learning the In's and Out's of the community can take some time initially, but that is why we have a Tasker Resource site (https://support.taskrabbit.com/hc/en-us) to help with FAQ's. Further, our Support Team is always an email, chat, or phone call away to help with any issues.Lacking what I needed.
I recently had surgery and needed some help with simple things like folding laundry, so I tried the app. I was not satisfied.
When I went to sign up and put in my info, I changed the keyboard to landscape bc that is how it is easiest for me to type on my phone. But then the fields I was typing in were totally obscured and the top half of the page wouldn’t scroll, forcing me back to portrait typing, which is harder for me and I make more errors. Please fix the landscape typing.
Next, it asked to use my location and pinged me as over 50 miles from where I was and told me it was not available in my city. I manually entered my location, but if an app is going to use location services, get it right.
Finally I am able to describe my task. I input all the details and it says there is nobody available but I should try a different day or time. I go back and change the day/time at least 20 times before finding an offer. I suggest a feature where the app asks if you want to see when taskers are free when results come up empty.
And finally, after ALL that searching, the SINGLE Tasker available wants to charge over $30/hour for light housework! Insane! You don’t need a master’s degree to fold laundry, which is literally all I needed help with. I was willing to pay minimum wage plus maybe a tip if they did well for this extremely basic task, but not more than I make in an hour at my own professional job.
Overall, quite disappointed with this app.Show lessAngieMcFarlane
Love the service, niggle with the app
Thoroughly recommend using TaskRabbit for getting things done around the house.
That said, I was just considering a few taskers for a new task and I noticed that after I had sorted them by price, some of the reviews started to look familiar... There seems to be a little bug where it's possible to see reviews against the wrong tasker - I could tell since a few reviews named the tasker.
But in general I love the service and can cope with a niggle like that in the app.Show lessWorldGirl1
Inherently unsafe
This app and its workers are inherently unsafe. That became apparent to me after a dispute with a “Tasker” about a cancellation, who then threatened me by coming to my home (TR gives your address to anyone on their platform). There are no guarantees that “Taskers” have gone through background checks, making the app even more sketchy. It would not have occurred to me this would have been an issue by reading reviews (all of them extremely positive of the Tasker in question), until he threatened me and my family. I called TaskRabbit to help. They told me to call my local authorities, ‘who would look into the matter.’ I asked what sort of information could/should I give, and TR said that I could give a first name and first initial of the offender’s last name. That was the only support they would give. Less it to say, I will never use TR again and will not only be calling my local authorities but my local newspaper, lawyer and friends too. It would be a shame to see anyone hurt by such a platform that has so little regard for safety.Show lessShewitTR
Nice idea, but unfriendly interface
It would be helpful if it suggested alternate times when taskers are available, rather than making us guess and check for times.yamifly
Uses notifications to send spam
TaskRabbit used a phone notification to send me a link to a pancake recipe. (It has a setting to disable “promotional” notifications, but clearly that setting doesn’t seem to work, or isn’t respected.)
Enabling notifications on an app requires a certain level of trust - you trust that a company isn’t going to abuse that privilege. So it’s a problem for me when an app which requires notifications to work, like TaskRabbit does, abuses that trust to send me advertising.
I know there are bigger problems in the world, but this sorta thing is pretty annoying. If they do it again I’m just going to delete the app and stop using the service. Shrug emoji!Show lessTerryCavanagh
Developer Response
Sorry for the trouble, let’s get this sorted out. To do so, please reach out to help.tr.co.Horrible customer service!
I am not at all the type of person to leave a review— especially not a bad one! But I downloaded this app with the hope of delivering a cake to a loved one. I schedule the task days in advance and communicated with the tasker. However when it came past time that the cake should be picked up, no response from the tasker— I called the bakery, who said no one had come. Then I checked the app and the task was cancelled! I tried to desperately contact their slow and cumbersome customer service and spent a good 30 min trying to solve things. Their customer service was horrible, some of the worst I have experienced! There is no call In number— and if it is an “urgent matter” they want you to email (which I did— and that took 24 hours for them to respond). They offered to call, then refused, abruptly leaving the chat and saying they would have to talk to a manager. A second chat representative attempt again ubruptly left me, saying that I simply should re- request the task— and completely Ignored my plea that this was time sensitive and a request for repeat task would be at best three hours away. Finally I had to leave work early and go take care of the delivery myself. Worst experience! Save yourself the heart ache and use a different app!Show lesscoralfiend84
Developer Response
Oh no! We’re so sorry to hear that. Please reach out to help.tr.co so we can get this fixed for you.Ikea Bed and Wardrobe
Hired a handyman from this app, horrible installation of my pax and malm bed. The mattress of the bed sinks down in the middle and the headboard is really loose. The wardrobe doors are not even and one doesn’t close properly. I work a busy life and don’t have time to tinker around this and book again! On top of that, there’s is a ton of ripped up cardboard and garbage left over. My wife is very very upset and we have to sleep on the couch now!Show less-Saint
