Extremely disappointed. AVOID!!
I had a nightmare of an experience with a contractor who showed up high to the job (!!) and made a mess of my furniture. He did such a poor job that I had to take much of it apart and re-do it myself. Not only this but he left a massive scratch over the top of my very expensive dresser and neither the app or this tasker took ANY responsibility. I was not able to receive any compensation or refund. What a disaster. I had to pay this imbecile over $40 an hour to come and mess my furniture up, insult me and waste my time.
As far as I can tell there is no screening process for who this app allows to work for them, SO BE WARNED!!
Response from developer
Hi - We deeply apologize for this poor experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.
Not available in Canada ??
Time ? If app is not available in Canada ?
Response from developer
Thank you for raising this concern, and we apologize for any errors you've encountered. It appears there may be an issue with the settings on your account and we'd like to help get this addressed! At your earliest convenience, please contact our Support team. You can do so by navigating to help.tr.co and clicking "Contact Us".
Gustavo Costa
You get what you pay for
Response from developer
We deeply apologize for this experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.
Non refundable required fee which does not guarantee eligibility of using app
Response from developer
Thank you for the feedback. The fee pays for the background and identity checks which are completed for each registrant within the community. The community finds these to be an essential part of safety as they often are inviting Taskers into their home or work place.
Password Reset link doesn’t work
I’d start a new account but I want my old handyman contacts. Also I can’t email anyone for help either - no contact us/FAQ/setting button until you login! Very frustrating!
Response from developer
Hi There — We are sorry to hear this. We value your experience and have passed your feedback up to our teams as we continually work to improve the app experience, and your sharing lets us know how we can do that. If you would like to troubleshoot with Our Team further you can visit help.tr.co and click on "Contact Us" to get in touch.
Unreliable! Cancellations - No Response
We need the option to write a review about this on their profile or at least mark that they cancelled.
I signed up for this app a few weeks ago and I’ve booked the same task four times now and every single time the person is canceled.
Zero task completed.
Don’t make plans!
Response from developer
Hello - We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you need help.
Don’t do IKEA with taskrabbit
We purchased a pax and saw a Taskrabbit ad at ikea. We asked the sales representative to add assembly services to the total charge and she scheduled the assembly date and time. Everything seemed streamlined.
A few days later we checked the status of the appointment and it was canceled without any notification.
After hours on the phone with both IKEA and Taskrabbit representatives they bounced us back and forth to each other and then finally admitted that the task did not come through and instead of helping us rebook IKEA just refunded the assembly fee leaving us to fend for ourselves.
Next, we schedule the task directly with taskrabbit and get a person (this is a gig app, btw) assigned. After multiple messages back and forth and having to explain exactly what needs to be done (even though ikea sent all of the instructions and the design) the person canceled the morning of when the task was scheduled.
The saga continues as we are trying to find someone to assemble this pax and the marketing message of getting service the next day is not being delivered on. I’d assume a large company like ikea would have this figured out.
Response from developer
We deeply apologize for this experience and appreciate you taking the time to bring it to our attention. We'd like to look into this further, however, we'd need additional info to do so. If you'd like to give us another chance, please visit help.tr.co and click the "Contact Us" button to reach back out at your earliest convenience.
The worst app I’ve ever used!
Response from developer
Good Afternoon! - We're sorry to hear you're having trouble XX! Our Support Team is available to assist you further. To reach out, please visit help.tr.co and click the "Contact Us" button at your earliest convenience.
Taskers are very unreliable
Response from developer
Good Afternoon - We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you need help.
