Leave a Review Taskrabbit
Password Reset link doesn’t work
I used to have a Taskrabbit app year ago to help me move into my new flat. I was very happy with the service, but deleted it when I didn’t need it anymore. Big mistake. Now I want to reinstall the app, it said my password expire but the email with the reset password link won’t let me reset it, it just sends me back to the original login page - so I am in a loop!!
I’d start a new account but I want my old handyman contacts. Also I can’t email anyone for help either - no contact us/FAQ/setting button until you login! Very frustrating!Show lessmhahs20
Developer Response
Hi There — We are sorry to hear this. We value your experience and have passed your feedback up to our teams as we continually work to improve the app experience, and your sharing lets us know how we can do that. If you would like to troubleshoot with Our Team further you can visit help.tr.co and click on "Contact Us" to get in touch.Unreliable! Cancellations - No Response
I’ve attempted to book an easy job four times and every time the Tasker has cancelled without any communication. I just receive a notification the appointment was cancelled, no nesssge from the Tasker, no reasoning…
We need the option to write a review about this on their profile or at least mark that they cancelled.
I signed up for this app a few weeks ago and I’ve booked the same task four times now and every single time the person is canceled.
Zero task completed.
Don’t make plans!Show lessToronto Professional
Developer Response
Hello - We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you need help.Don’t do IKEA with taskrabbit
Getting IKEA PAX assembled by Taskrabbit is an ongoing challenge and doesn’t deliver on the promise of ‘easy’.
We purchased a pax and saw a Taskrabbit ad at ikea. We asked the sales representative to add assembly services to the total charge and she scheduled the assembly date and time. Everything seemed streamlined.
A few days later we checked the status of the appointment and it was canceled without any notification.
After hours on the phone with both IKEA and Taskrabbit representatives they bounced us back and forth to each other and then finally admitted that the task did not come through and instead of helping us rebook IKEA just refunded the assembly fee leaving us to fend for ourselves.
Next, we schedule the task directly with taskrabbit and get a person (this is a gig app, btw) assigned. After multiple messages back and forth and having to explain exactly what needs to be done (even though ikea sent all of the instructions and the design) the person canceled the morning of when the task was scheduled.
The saga continues as we are trying to find someone to assemble this pax and the marketing message of getting service the next day is not being delivered on. I’d assume a large company like ikea would have this figured out.Show lessjustwanttheservicesipaidfor
Developer Response
We deeply apologize for this experience and appreciate you taking the time to bring it to our attention. We'd like to look into this further, however, we'd need additional info to do so. If you'd like to give us another chance, please visit help.tr.co and click the "Contact Us" button to reach back out at your earliest convenience.The worst app I’ve ever used!
I can’t log in to my account although the password and email are correct. It let me changed my password and afterward I can’t log in with the new password again. The sign up page is not working either. It just makes the whole experience a lot worse.Syllllvie
Developer Response
Good Afternoon! - We're sorry to hear you're having trouble XX! Our Support Team is available to assist you further. To reach out, please visit help.tr.co and click the "Contact Us" button at your earliest convenience.Taskers are very unreliable
Unfortunately I had multiple taskers cancel the day of the scheduled appointment. The service is too unreliable and after a last minute cancellation you are not able to leave a review on the taskers profile.R_Lee_3766826
Developer Response
Good Afternoon - We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you need help.Mind numbing bad iOS developers
I can’t even fathom the skillset of the iOS developers who built this app. Like did you go some Walmart and picked up a book to clear the interviews!?!? The app crashes in the middle of a support chat session. The app fails to send SMS codes, heck even the website is so effed up. Or did you guys just layoff all the good engineers and hired some no name devs to save cost? I’ve been trying to get in touch with the support via chat and it crashed 3 times. Three!
I’m tired of giving money to Taskrabbit when it doesn’t know jack. You guys don’t deserve my business or anyone’s who value their timeShow lessabsolutarin
Developer Response
We sincerely apologize for this bad experience. Please note that we have dedicated support working around the clock to help the community, so I recommend you get in touch to review this matter, visit help.tr.co, and click the "Contact Us" button to submit an email to our team as soon as possible. All the best!Disappointed
Service feels half baked and amateurish. App does not show and does not consider distance to the Tasker so I get suggestions who live an hour away and want to charge for the drive. Other accepts the task and then cancels — this should be reflected in their reviews like AirBnB does but no.
Might try again in a year or two but right now the user experience is not great at all.Show less_m_a_x_
Developer Response
We deeply apologize for this poor experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.Excellent experience, using Task rabbit
Would deafly use the service again. It was so efficient and
The operative who they sent was efficient, friendly and worked tidily. This app alongside my purchase from Ikea worked perfectly for me, took all the stress out of buying and assembling furniture. Definitely would consider them for other tasks. On the app was super easyShow lessPenthouse, living
Major issues with payment & crazy high fees.
Overall, it’s a good concept, but I’ve probably used this app for the last time. In the olden days, their “trust and support fee” was very fair and reasonable. But now it’s like 35% and they’re difficult to get in touch with or a response from. There is no phone number. Using the chat rarely gets you live help and sometimes they respond to emails and sometimes they don’t. I think 35% for a platform with poor service, is unreasonable - especially given their biggest job is computers processing payments and them just deducting more fees. I hired someone to help move some furniture. The labor for this last job was about $75. There was a truck rental fee for $87. With the fees it totaled $191. The fees are just on the labor (I think??) But the real kicker was when I tried to send a tip the only way to do it is to choose from 5 options: no tip, 10%, 15%, 20% or 25%, ON THE TOTAL!!! Why no custom percentage and no custom dollar amount options??? I was happy to tip 20% or even more, for the labor, but not on the Taskrabbit fees (obviously Taskrabbit thinks they deserve this tip) and a tip on the truck rental. The “help” section says “ Taskers receive 100% of their tips” which probably means that Taskrabbit must keep the tip on their service fee and probably on the expenses and taskers probably just get the tip on the labor. I find this abominable and utterly lacking in integrity. What a massive scam.Show lessDrl621
Task Rabbit is Top Notch
I’m having an amazing experience so far with Task Rabbit! So far I’ve had three tasks performed. Chaya, the first person that came was an organizer who was so efficient and helpful . The second task was performed by movers and they made the impossible possible. I will never forget Bootur M, and Donald T. The last task was performed by a cleaner. Everyone has been so professional, and nice. I am so impressed!
When I hired the movers, I was skeptical about whether they could move my huge pieces of furniture around an impossible space but they did it, by separating my bookcase into two (which was crazy because I thought it was a one piece). They also took off the crown of another antique armoire and carefully put it back. Booter M also removed a wooden doorway to make this move happen, and of course drilled it back. I don’t think regular movers would’ve done this for me. The care and attention that I’ve been receiving from your staff has been outstanding!!!Show less09Porsha
