Leave a Review Taskrabbit
Many aspects work well, several key ones don’t
Booking a task and communicating with new taskers works really well. The trouble comes in when trying to chat with Taskers with whom you’ve previously worked and would like to set up future work. There is no consistent way to chat with someone once the job that you initially hired them for is done. “chat is disabled” comes up most of the time, then sometimes miraculously you can get through. Putting a tasker in your “favorites“ should theoretically remedy this, but when you try to rebook them there is frequently an error which does not allow you to see their availability or hire them directly from the favorites section. Finding and maintaining good people to help with household tasks is, to me, the number one thing I would like out of this app. Since I can’t communicate with Taskers with whom I would like to continue to work, the app fails in this goal.Show lessartsonggirl
Misinformed and disrespected
This app was difficult to navigate and provided misinformation about pricing and the roles of gaskets. The security fee in order to reach any tasker is unnecessarily high. My first tasker cancelled on me without any explanation. The next tasker I booked it charged me an additional security fee. This tasker was unwilling to compromise on pricing or accommodation. He charged me full price for a very small move of a couch that took 45 minutes total. Within this price he did not include help moving the actual furniture. Not once did he get out of his van. I had to find strangers on the street to help me move the couch because he did not have the heart to help me. His self-interested, money-oriented transaction style left me feeling hopeless for the kindness of humanity. I am upset at my experience with this app and my tasker and do not recommend. The experience left me frustrated and disappointing instead of relieving me of a burden as it is intended to do. Maybe the app should require basic training on how to be a kind human being for its tasker, or at least make sure the listed price matches the tasker’s price.Show lessRhizopusstolonifer
Frustrating
My experience with TaskRabbit has been terrible. I’ve been trying to hire someone to pick up and deliver an exercise bike (less than a mile away). You can’t start chatting with a Tasker or confirm their price and availability until you actually book the job (at which point a hold is placed on your credit card). The Tasker wrote back to say he would read the job description and get back to me but he took two days to reply (even though I sent him polite reminders). When he does get back he quotes 5x his hourly rate. I cancel the task and go through the same steps with 3 other taskers until I find someone whose quote is more reasonable (only 2.5x his hourly rate). The job is booked and confirmed and I’ve got the guy at the pick up address all ready to go and then hours before the job the Tasker cancels with no explanation. So I’m back on the app trying to find someone else and it’s the same problem with having to make the booking before price and availability can be confirmed only to find that they’re quoting 4-5x their hourly rates. I wasted hours and hours on this app for nothing. I ended up picking the bike up myself and grabbing an Uber which cost $15. Very disappointed experience with TaskRabbit and no option to leave reviews for taskers who cancelled last minute.Show lessllewsilla00
Developer Response
Hi There – We deeply apologize for this poor experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.From Overjoyed to Furious
Review is for TaskRabbit itself, not the app.
Past experience with TaskRabbit was wonderful. Very nice gentleman who was way overqualified for the job. Gave him a substantial tip and hired him again and recommended him to others. He’s no longer doing tasks so I hired someone else to help with a move out cleaning. 1st person I hired for approx $26/hr. She cancelled 11 hrs later. No biggie- it was still 24 hrs before Task. Then I got a message from TaskRabbit that a guy would be able to do it for approx $37/hr. Got a message from him confirming. Sent him a message 30 mins before he was to be there, asking for an ETA, but told him no rush. 45 mins later (15 mins after he was supposed to be there), a message saying he cancelled. Get a message from TaskRabbit saying someone can start at 10am (15 mins ago) for $50/hr. Twice as much as what I was originally going to pay. I’m not completely blaming the taskers (well, maybe the guy bc he confirmed yesterday, read my message at 9:26am, then waited 45 mins to say he couldn’t do it.) I understand that life happens. Even just a “sorry, didn’t mean to accept this task,” would be nice, but it appears that the conversation is closed as soon as they cancel the task. I’m rambling. That’s what I do when I’m mad. So I’ll end it here. And no, I didn’t hire a 3rd Taskmasker and doubt I’ll use this service again.Show lessMagsF
Developer Response
Hi Mags—We deeply apologize for this poor experience and would love to assist with your next booking. Please know that we have a dedicated Client Team working on issues like this so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button.Useful
Handy app and very easy to use; the layout can use a little bit of an updating in terms of having the sections and some of the titles coloured so that we can find our way easier around the air. Still, overall, it is simple, and you can get the job done by hiring the right person!Official_Rooz
TaskRabbit is great!
I have used this app a couple of times now and found it to be extremely helpful. There are some things you think you can do and never get around to, especially if you have ADHD. This app removes all of the procrastinations a person like me goes through. It feels like I accomplished so much in so little time and that is worth the reasonably priced fee and expense.
What I did was go through the list of people that were available and wrote down their star rating, number of jobs and price per task then picked the one that had the reviews that related the best to my situation. The only thing I would add to this app is the ability to select a few talkers so I could compare them within the app.
I also like the fact that all the money stuff is online.Show less")"("
Poor Customer Service and Regulations
Let me preface this with the fact that I NEVER leave reviews!! I just wish I would have had someone warning me before the following incident.
My tasker canceled on me 2 hours before I needed him to help me move out of my apartment, which I had to be out of that day. His canceling on me made me have to take off of work for the full day instead of the half day I had planned on taking. I see in the guidelines that if I were to cancel someone's services within 24 hours, I would be charged for an hour's work from that tasker. If a tasker cancels on me though, they don’t get penalized for inconveniencing me? I also find it odd that I cannot leave a review for this tasker canceling on me last minute. I was so displeased over the stress and time this situation took from me that I contacted the app and I still have NO response after 6 days…. Horrible way to run a business. Use extreme caution when using this app or save yourself the struggle and just hire movers/help elsewhere!Show lessBest app I love this is cool
Awesome job done
Afzal was awesome with this job, he worked through the diagram so well and quickly with a job I have made a mess with. I will always find you first I have any furniture and assembly jobs come up or find you for a friend if they need anyone smart and handy for such jobs. Appreciated , thank you again for your helpShow lessGadday007
Hit or miss
Listen, I would give less stars but I had an absolutely amazing first experience using task rabbit. I moved a peloton from the lower east side to uptown without any issue, and my tasker was a really really good guy whose number I still keep on file. But since then, the quality has dropped off almost entirely. In the last week alone I’ve had three people cancel on me last minute after confirming their availability with me both within the app and via the subsequent text messages. The app does not allow you to reach back out once a tasker just arbitrarily cancels, there is no recompense, and the most I can do (and have done) is flag the tasker for cancelling last minute. Today was the last straw as a gentleman confirmed and scheduled a time with me officially, prior to cancelling within an hour and providing no warning. I am only moving a handful of things 13 miles. I have spent upwards of an hour on hold, with no indication that anyone is on the other end of task rabbit’s customer service line, there’s not even a friendly line order announcement, just elevator music for over an hour.Show lessWinterKnight21
Developer Response
Hi There — We value your experience and have passed your feedback up to our teams as we continually work to improve the app experience, and your sharing lets us know how we can do that. If you would like to speak with Our Team further you can visit help.tr.co and click on "Contact Us" to get in touch.Got cancelled on repeatedly
While I finally ended up with someone great, it wasn’t an easy process. I started communicating with 2 different people. All of a sudden, the first guy just cancelled on me with no reason. I started the process over and got a 2nd guy. Apparently he didn’t like that it took me 20 minutes to respond back (all I did was jump in the shower) so he cancelled too. Very frustrating. And once they cancel you have no way to reach them. I tried calling customer service and after 20 minutes of being on hold I finally gave up. These “Taskers” should be accountable too. We, the customers, should somehow get to share feedback on people who aren’t good communicators or who cancel with no reason. I believe I saw high ratings on both of these guys, yet they would’ve gotten 1-star ratings from me if I’d had the chance.Show lessJill149
