Leave a Review Taskrabbit
What a load of crap!!
I’m not interested in paying a fee to be told I’m not guaranteed acceptance without a refund. Sounds like a scam. Uber, Instacart and various other companies that run background checks do not charge people a fee to join and earn money.
This company is really unprofessional replying to every review with its generic response.
Nothing in the below response addressed anything my review had not already stated. Therefore I don’t understand why the company would harass me via my review. Maybe the company needs to focus on workers whom can comprehend before responding.
I listed two of the biggest companies that provide services that require background checks and none of them require the worker to PAY A NON REFUNDABLE FEE.
I stand by my review that this company scams people out of money. How dare you charge a fee to work for your company and still have the audacity to have in fine print that the fee is “NON REFUNDABLE” & does not “GUARANTEE” acceptance as a contractor. That’s ROBBERY you crooks.
DON’T GIVE THEM A PENNY!Show lessspeachlessnites
Developer Response
We appreciate your feedback about the Registration fee. This fee is put towards paying for a Registrants background check, which is one of the things, along with the identity check, that we complete for each registrant. These checks are completed for the safety of our community.Scammy Behavior
My account information has been changed. I am no longer able to log-in and have made several attempts to reach out to support but no response. I was also told that I had to wait for my registration process to be accepted but I truly believe that this app is a scam. There are way too many red flags. One of them being that the tasker app is not trusted by my developer, two being that I coincidentally can’t log in with my information anymore to access my account, and three being that support has not reached out to me yet and it’s been more than 3 buisness days. Also, there isn’t an option in the app to select clients which I thought was weird. It’s set up almost like as if I have to either self promote or cross my fingers and get lucky as I wait for someone to come across my profile. I was really excited for this app ....UPDATE: support finally reached out and said that I deactivated my account... what A Joke 👏🏾Show lessahdvfhahs
I can no longer pick taskers of my choice
I was trying to book an assembly request in SF a few days in advance, but I was unable to select a tasker that I’ve used before. I thought they may be unavailable, but then I remembered they sent me a direct link to their profile. Once I clicked on the link it showed me that they were actually available for that timeframe I initially selected, which was contrary to what was displayed in the app. So needless to say I booked my preferred tasker for the assembly project. Once they had completed the project, I asked them why I was unable to select them in the app. They informed me that Taskrabbit change their algorithm to prioritize taskers based on the location of the cities where they reside, instead of all the taskers that service the area. They also mention that they have been getting less work as a result of this update. I noticed during the checkout process that Taskrabbit was willing to recommend less experienced taskers with lower ratings, instead of my preferred tasker of choice. This seems unfair to both customers and taskers alike. It forces mediocrity on the customers while taking work away from quality taskers. Taskrabbit should really provide customers with a better selection of taskers that provide a higher standard of service and not penalize taskers just because of their proximity to the service location. I hope that they will take my feedback seriously and not continue to peddle such mediocrity.Show lessPervasive Mediocrity
Developer Response
Thank you for the feedback! We recommend adding your preferred Tasker as a "Favorite" Tasker in your app so that you can easily rehire them in the future. Learn how to add a Tasker as a Favorite here: support.taskrabbit.com/hc/en-us/articles/360035493892Very Convenient
We use this app all the time. FantasticRichmond-Peck
Developer Response
Thanks for choosing TaskRabbit!Horrible Experience- ****DO NOT USE****
My tasker James M canceled at the last minute the morning after I spent the weekend making sure that everything was here and ready for his arrival this morning. I booked the appointment four days ago and thought everything was lined up and ready to go. I even had received several text alerts from James on Friday asking me questions about the various jobs that I need to have done so I thought if there was any other questions or issues, I would have received a text alert this morning, but instead he emailed me asking for directions, and when I didn’t respond within 15 minutes, he canceled the entire job. Please note that the appointment was for 9:30am this morning and he canceled at 8:45 so there was more than enough time for me to still respond and get back to him with the directions, plus I had booked him for 2 to 3 hours, so there was more than enough time for him to still get here. The experience and the service is just INEXCUSABLE!!! Save yourself the Hassle and frustration and hire a contractor the normal way.Show lessTex92
Damaged my apartment then made “offers” to compensate
I have been a user of this service for ~5 years. I’ve forgiven a significant amount of mistakes or damages over that time, including when I was woken up by the Gas Department because a Tasker left the gas on in my apartment the night before or when their massive data breach exposed millions of customers data. This week was the first time I ever complained to them that I expected a refund. My closet was completely destroyed by one of their reps. The shelf, bars, and everything on either collapsed after the Tasker loaded my entire wardrobe on two bars because she couldn’t reach the other level and never told me. I asked TR to refund me the cost of the cleaning and for $100 to hire a new Tasker to organize my closet since my building already repaired the hardware. Instead of providing any assistance, they continued to make “offers” to reduce the amount they would pay me. Their “final offer” is only equivalent to the cost of the Task which was never completed. I originally hired them to save me time from having to clean my apartment, but now it’s 10xs worse and I’m going to have to pay more for someone to fix the mess resulting from their incompetence. TR lost a loyal customer today because I will never trust your service again.Show lesshelp here please....
Terrible service
On a Thursday, I scheduled an appointment for furniture assembly for Saturday at 8:00am. I paid $409 to TaskRabbit that same day, and received confirmation that Id be receiving services that Saturday. Great right! Seemed easy?!?
I received a message on Friday night at 8:12pm, stating that my worker will be there Sunday at 8:00am. When I tried to find out what was going on, he did not respond until the next morning, 30min prior to when the task was supposed to be completed!!! He stated he that had other work at my requested time and took it upon himself to reschedule without even asking me if I was available on Sunday. He canceled his appointment for Sunday and put in a request to the help center. Meaning, I didn’t get my scheduled service due to a workers error, and wasn’t able to book a new worker for my time because it was so last minute.
I tried calling customer support, instead of speaking to someone, I heard an automated voice saying “ due to a high volume of calls, we are unable to take your call today.” Imagination my frustration! So I sent an email on the app, where I received another message saying they are too busy to currently help me. Hmmmmm?!
What type of business does not have a support center for errors! This is horrible customer service, you will not speak with anyone and best of luck actually getting the job done that you need(as my furniture is still nicely wrapped up in its boxes). Do better TaskRabbit!!Show lessTurtlewiththedashingmustache
Technical Issues + Unresponsive Tasker left me scrambling on my wedding day
I booked a tasker to help transport and set up chairs/decorations for our small wedding ceremony. From the beginning, my tasker was super unresponsive. Then there were technical issues with the app which caused the tasker not to get a notification about my request, in spite of the fact that on my end, the request showed as received. Not sure if this is some kind of software bug, but long story short, we needed the tasker at 2:30 and couldnt get the issue resolved until after 1, by which time, the tasker had stopped responding to my messages all together and left us scrambling. Additionally, there were no other taskers available in our area on such short notice. Husband and MIL ended up setting up everything themselves and as a result, our wedding was late and everyone had to spend the afternoon scrambling (as they of course had to go home, shower and change before the ceremony after setting up chairs).
Bottom line, this app may be okay for getting someone to help out with some random task that can be done whenever (like raking leaves) but if you need help with something that requires help at a specific time (like event set up or moving) id say this app is a hard pass.
Im extremely disappointed and will definitely never use this app again.Show lessKirstynlia
Developer Response
Hi there, we're so sorry to hear this happened! We'd like to take a look into this. Mind sending our Customer Support team a message at help.tr.co? Clicking on the 'Contact Us' button at the bottom will send our team an e-mail.Horrible
This company has total extravagant prices . Some charge over $100 per hour work and require a minimum of 2 hours. I used a Jospeh B the first time I was new at task rabbit he is young and wanted to help so I put a nice review. He became my handyman after and took over 18 hrs to mount simple staff bed. Dresser desk and a rope for curtain in bedroom was mounted wrong 3 times in 4 hrs. Another handyman came yesterday and took him 15 min to mount same rope . This handyman was cheaper $32 per hour and took so long to do the smallest job. He is stubborn is his way even if he has no clue what he is doing . I ended up paying him more than all the furniture I got cost wise and still mostly in boxes . Don’t use him. He needs to hook up with an experienced handyman for serious time before he can take on jobs adding that he is NOT A HANDY MAN . After 5 visits he finally said he will bring the right drill since he could not make a hole in a cement wall and blamed the wall for that. The issue is that he doesn’t have the drill and holes were not properly made. He did not used anchors so all gave in open and all walll had to be fixed to add holes again. Unreal . Task rabbit is not even aware of the personal experience. Anyone can apply to be an employee at task rabbit. My building handyman does much better for a tip and they were amazed how poorly the work was doneShow lessunsatisfied cuatomer
Developer Response
Thanks for the feedback, and we're sorry to hear about the poor experience. As Taskers are independent contractors who set their own hourly rates, those rates can vary widely. TaskRabbit sets up the marketplace where you can shop for a Tasker who meets your needs based on price, reviews, etc. Regarding the issues that occurred on your task, if you reach out to our Support team at help.tr.co, we'll be happy to look into this with you. Thanks, and we look forward to hearing from you!Stay away - they employee amateurs and don’t have any customer support
I hired a tasker to help mount a £500 mirror on July 21st. The tasker almost immediately broke the mirror he was trying to mount, left my house saying to contact task rabbit. The tasker has reached out too telling them he broke the mirror so it’s a plain vanilla open and shut case. I contacted them immediately, filled out a form and have heard nothing from them in 15 business days, or 20 calendar days. There is no number to reach anyone or not an email or chat or anything. Incredibly disappointing and frustrating. They obviously do not care about customers whatsoever.Show lessGambit6853
Developer Response
We're sorry to hear about the damages to your item. If you filled out a TaskRabbit Resolutions Request Form, our team will follow up with you via email as soon as they are able to review your ticket. If it's been over 14 business days since you submitted the form, please visit help.tr.co and click the "Contact Us" button to send ort Help Desk a message asking for an update to the status of your inquiry.
