Leave a Review Taskrabbit
New User
I have known about TaskRabbit for a few years. I even knew a Tasker. I moved to Miami Beach two months ago. I needed a number of different taskers. I had trouble navigating the site. I was becoming frustrated and feared I would never get the help I needed. I called customer service and Kenny turned my frown into a huge smile. I was being quite dense. She never lost patience. She walked me through everything, and she did not stop until she was assured I was being served well. She actually completed the assigning of a Tasker for deep cleaning the very next day. She explained how to request the same Tasker and how to secure other Taskers. She ended by telling me to call at anytime if I needed any help at all. If Kenny and Estella (my deep clean Tasker) are representative of TaskRabbit’s work ethic and the quality of its services, then TaskRabbit is a stellar service company indeed.Show lessmedic1942
Can we please have better tipping options?
I used the app this weekend for cleaning and moving out of my old apartment and it works great - the chat function makes it super easy to communicate with the Tasker and the interface is otherwise very aesthetically pleasing and easy to use.
My one complaint is it would be nice to have the option to leave more tip than just the standard 25% max. Some of the stuff I had the guys do was very labor intensive and a situation where I felt like they deserved much more than the default amount. I didn’t have cash on me (otherwise I would have done that) so we worked out a Venmo thing, but it would have been much easier had I the option of entering a custom tip amount.
Otherwise it’s great and I will be using it more in the future!Show lessHeidi-Cinco
My goto for quick work that needs to be done around my place.
When I couldn’t find handyman help anywhere else, I could find help here. I’ve gotten three jobs done on here so far. I like the transparency in pricing. You kind of have an idea of roughly what the cost will be. I like that platform it isn’t too complex with a million features and options, the platform is simple enough to understand. Now I will say, I did have an issue with a customer service rep hopping into the middle of a chat with a Tasker and myself, but after I called customer service and let them know it was distracting, they stop doing that. So I like that they were open to constructive criticism and they fixed the issue. As a finders fee, they charge an additional 15% on top of whatever your Tasker charge you to do the job.Show lessGreatness at its best
Disappointing rip-off that rewards bad workers
This app has some truly terrible workers who will do the worst job ever and even if you dispute it, they’ll still get your money. I’ve used this app in 3 different states and most of the people on here do a poor job (despite charging A LOT) and just do them as fast and as sloppy as possible, resulting in poor work.
Task rabbit is always on the side of the Tasker and NEVER on the side of the consumer. I’m doing really hard work in my daily life and if I was as sloppy as the men on here, I’d be fired from my job right away. And people don’t rate them correctly. They’ll write a tear-down criticism while giving 5 stars, which is cowardly on the part of the consumers.
People pleasers who are afraid to be honest are making this app sound way better than it is by giving good ratings yet writing tons of criticism in the description, which makes zero sense. The only good worker I had in here was a kind man from Ghana, a fellow immigrant like me. The entitled white guys on here have male fragility and get angry when I ask them to be more careful when moving fragile objects. Their huge egos, blatant disrespect and misogyny are offensive and revolting, and their work ethic is nonexistent.Show lessginabeets
Developer Response
Hi there, thanks for taking the time to leave this detailed review for us! We value your experience and have passed your feedback up to our teams as we continually work to improve the community experience and your sharing lets us know how we can do that. We'd like to learn more about your experience. When you have a moment, please visit the Support section of the app to contact our team or you can click the green “Help” button on our website as well. Take care!Would give zero stars If I could
Very disappointed in there service, or rather lack there of. I needed my small front yard mowed which typically takes less than 30 mins. Of the 6 Taskers in my area, only 2 had even remotely reasonable prices. Most Taskers were asking for $100-$200 an hour for yard work (the minimum you can hire someone for is one full hour). First tasker cancelled my task moments before he was due to arrive because he didn’t have a lawnmower (Taskers are supposed to provide the tools). Second guy, after chatting with me to confirm the details of the job, was a no show. Not only did he not show, but I was charged for 2 hours of service. After talking with customer service (who communicated in broken English), I was supposed to receive a full refund because there was a “mistake” on the Taskers end (Umm, pretty sure that charging me for 2 hours for no work wasn’t a mistake). I still have yet to receive my refund. If it’s not corrected soon, I will dispute the charge with my credit card company. Will never use this company again.Show lesskeeper5689
So easy and stress free
Task rabbit really came to the rescue after we had just moved houses and were left hanging by the removal company that was supposed to assemble all our furniture in the new house. We hired Chris to complete all the assembly pending and also for some other odd jobs, we were so pleased with the entire experience. Definitely a thumbs up for this app, this was a start but a very good experience so far.Show lessMarinashdjdkkd
Developer Response
Thank you for this amazing review! We're glad we could be of help during your recent move. Thanks for choosing TaskRabbit and please remember us the next time you're needing a task to be completed.Beware of TaskRabbit if something goes wrong
Beware beware beware!!! It’s all good until it isn’t with this company then you won’t get any help from them! I hired a guy for 1 hour to caulk a bathroom. The Tasker showed up almost 2 hours late then did not know what he was doing. The Tasker messed up the project and had to redo it twice then charged me for the whole time he was there also the Tasker took an hour and a half break and still I got charged. I called task rabbit customer service and they said there’s nothing they could do and that they would review this and get back to me in the next few coming weeks. The customer service during this process as been terrible. I had to call my credit card company and block task rabbit.
Update: customer service said there is nothing they can do for me. The tasker came over but didn’t do the job he promised and charged 600$ and customer service won’t do anything. This is insane. I showed them pictures and receipts of things the tasker ruined in my house and still customer service is saying they can’t do anything. Never use this app again!!!Show lessjamesadamshelley
Good app, but needs a few improvements.
I’ve used this app for deliveries and shopping during quarantine. So far, the TaskRabbit customer service ( Simon P) and the taskers found through the app have been excellent, but the app itself could do a few bits to improve.
- it marks a task as completed, even though it was scheduled to complete 3 days later.
- the review tab appears too often, even though the task is incomplete. If a ‘submit review button’ is accidentally pressed, it’ll be final - it has no edit / cancel button. It’s not just annoying, but impractical, because the app invoices you for the task before it was scheduled to be completed. At this point, there’s no cancellation option for the task either and the only way to resolve this, is to contact customer support.
- will not let me add the previous taskers to be added to my favourites.
Their website is better configured at the moment, hope the app is improved soon. I’d use this app again due to their customer service being helpful and responsive.Show lessAsh Ella Bella
Developer Response
Hi Ash, this is really valuable information for our team that works on the app. Could you contact our Support Team so we can gather your device data and pass on for improvements? We can be reached at +1 (844) 330-8275. We also recommend checking for any app or software updates in the meantime.Extremely happy I used task rabbit!
I came across task rabbit by chance through an online search as I wanted help assembling some bedroom furniture. Website was very clear and easy to use. I’ve now downloaded the app which is even better. Just to add I had Shawn P who attended. He was fantastic! Did a great job and was very helpful. 100% would use task rabbit again and recommend to friends. Excellent price too!Show lessMoose Malcolm
Developer Response
We're so glad to have helped with your furniture assembly! Welcome to TaskRabbit and we look forward to helping you anytime you need.It worked in the end for an IKEA build
We thought we would get to choose a single Tasker to assemble our IKEA PAX sliding doors system but after a bit of coming and going with TR support who were good and fairly quick at responding, told us due to health & safety (and IKEA) we needed 2 Taskers to assemble the units.
Fair enough but this was not clear at the start but add the price does not change. It’s just split between Taskers.
You can only add favourites after completing tasks with the Taskers.Show lessDrMac23
Developer Response
We're glad to have helped with your assembly! Thanks for this feedback and for working with our Support team to ensure the safety of yourself and the Taskers.
