Leave a Review Taskrabbit
Awesome Taskers, Horrible App
The app is horribly buggy and useless!!!
The taskers I've hired have been great, but it’s difficult to hire them when the app is so buggy!!!
I want to hire someone I’ve hired before, but every time I go to complete it, it wants me to add a payment method (even though I had just paid for her services two weeks earlier), but then it would accept any payment method (credit card, Apple Pay, etc) and I couldn’t confirm the hire.
I have another task for another tasker, but it only lets me reserve her time for 30 minutes. It takes longer than that to clean any home! It’s a large cleaning project and I wanted to send a photo in the chat to be sure she can manage it with her availability, but the photos don’t match the albums and are random from over many years, so I can’t add the photo I took.
These are just a few flaws in the app and from just the last few times I’ve used it. The other reviews tell of many other problems.
Also, it doesn’t include until the fine print towards the end of the booking process that there is an additional hourly rate that goes to the app (which varies based upon unknown factors), so you can’t tell until after almost the entire process to see if that person is actually within your budget. With this extra hourly rate, you’d think the company could afford to fix their app! How much business do they lose when people can’t schedule services?
Flawed app. Flawed app. Flawed app.Show lesscwiren
Booking process is HORRIBLE, better apps out there
This app concept is a great idea but TaskRabbit’s booking system is just not conducive to finding someone to do a job quickly. Instead of letting you search for specific times and blast your request to whoever is available at those times to vet Taskers, the system makes you search them one by one, then see what times they’re available on the day you want, then request a job. When you finally find someone available and confirm the time you get a message “You’re booked!” but you are not actually booked which is just ridiculous UX messaging! The Tasker can review and reject your job hours after that message and then you have to start the process all over again. After a few rounds - and days! - of this I went to another app. Shout out to Thumbtack that lets multiple businesses see your job request so you can move on quickly if one doesn’t work out. On Thumbtack I got immediate responses and was able to book same day. TaskRabbit is a turtle in comparison.Show lessNW23
Very High Admin Fee
Tried this app on a friend’s recommendation as I’ve broken my arm and my partner is recovering from surgery and we need help around the house. Task Rabbit is charging 35% on top of the hourly wage you pay to the helper, and that seems very high. That encouraged me to get my helper’s phone number and just hire directly from now on. I’d rather give her more money for her elbow grease than pay an ambiguous venture-capital-funded entity for your hard work. After trying this app I’m reminded of what’s happening as we try to make every single thing easier without realizing it actually comes at our expense in the end. You can hire a neighbors’ kid or a college student from a free campus message board or someone from a Craigslist or Facebook listing or any number of places. Anything makes more sense than paying 35¢ to a corporation on every dollar you give to your hired helper. It’s as if corporate vultures haven’t sucked enough blood from the veins of the population and they feel entitled to troll for every last drop. This opinion is based not on the concept at heart but rather the large percentage of corporation is demanding which seems to only undercut the workers.Show lessPhillDonohue
Use at your own risk— try Thumbtack instead
Things happen. Home improvements are a messy but common needs that are usually headaches depending on who you work with. I scheduled a service for simple mounting of shelves. Tasker didn’t show up. Ok maybe something happened. The craziest part is the customer support. I chatted with a Jesmine about the situation and all she could say was oops you may have lost the entire morning waiting for service but we aren’t in control of the contractors who use our app and we certainly can’t hold them accountable to best practices on the app. No remedy, no help with finding someone else, no consideration to a user like me who is paying for service. USE THIS PLATFORM AT YOUR OWN RISK. Expect contractors to upcharge significantly for service due to platform use fees. I was thoroughly surprised by the hourly rates that were nearly 30% more than what would be charged using an app like Thumbtack. Disappointed is an understatement. Now let me go find some competent and reliable help for my very common household installation needs. Yikes. Terrible experience and poor customer service.Show lessTiff708
Terrible Integrity- DO NOT support this company
Task rabbit actually robbed me. I have proof of a conversation I had with a tasker who convinced me they had the experience to move and set up a Murphy bed and help me move my 1 bedroom apt down the street- they mentioned they were going to come WITHOUT DOLLIES and just bring a friend who has more experience. At this point, I said, excuse me? I’ll just find another tasker- and they said, no we will get dollies and be just fine!! They showed up and took the entire day to move my Murphy bed, broke the bed and made it not functional (a $2000 bed) and then I was left to hire another company to fix and install the bed, then I spent the rest of the day myself moving my own stuff to my new apartment. Task rabbit hurried me to pay for the task and then said they can help me investigate the case- I spent $1200 on task rabbiters for the day and task rabbit refunded me NOTHING because the taskers spent the entire day working on my Murphy bed, which in the fine print they say they don’t cover any expenses for damages to Murphy beds.. so i was out $1200 for the time if the taskers, $500 more from another company to fix my bed, and wasted my whole day moving which is what the taskers were hired to do and convinced me they were qualified to do. NOTHING from task rabbit- a disgrace for any company who treats customers like this. I will never use task rabbit again- please do not support this company!Show lessGpezon
Developer Response
We're deeply sorry that damage occurred during your task and appreciate your feedback on your experience. While our Happiness Pledge can assist with some tasks, please remember that your personal insurance may be able to assist you so we encourage you to contact them at your earliest convenience.Long-term bugs. iOS app development cycle needs to be reviewed
I would be giving this app a higher review if it were brand new and still experiencing first year growing pains. However: the Taskrabbit app is 10 years old! I have been using the app for several years, and have seen bugs persist for months if not years on end, even being passed on from one head of development to the next. One of the most frustrating ones is sorting Taskers by positive reviews. What gets returned is something barely resembling any kind of sort. Taskers with both numerically lower ratings and fewer completed tasks routinely appear above Taskers with higher ratings and more completed tasks. If a user asks for a sort by positive reviews, that is what should be listed. Either the development team hasn’t been able to fix this very basic and core app function for several years, or they are using some incredibly obscure and un-asked for secret sauce to rank Taskers by parameters other than average rating + completed tasks (ie substituting what the user wants with taskrabbit’s own ranking preferences). An app that has been around this long should have 100 % of its long-term bugs ironed out. If the development team has too much on its plate to work on existing app issues, then that is a sign that Taskrabbit HQ should invest in its own product and expand the iOS/app development team so that it can properly handle all aspects of app development, including UX and quality control.Show lessadam-2222
Developer Response
We truly appreciate you sharing this feedback and have passed this info on to our teams to take a look. We continually work to improve the community experience and your sharing lets us know how we can do exactly that. Please let us know if we can help with anything else.TaskRabbit is life-improving
I have a gigantic list of home repairs and to-dos. I always thought I could do it myself, but recently acknowledged the need to hire someone for help. Unfortunately, I hesitated because I have trust issues and didn’t want a stranger in my home. TaskRabbit’s easy to use app with tasker ratings, reviews, pictures of past jobs, and vetting helped ease my worries which allowed me to book my first job EVER. My tasker was phenomenal. He was prepared, professional, and extremely thorough. Even though the work was done by a tasker, seeing three things removed from my list in one day made me feel so accomplished. I can’t wait to see my to-do list dwindle with the help of TaskRabbit and the positive effect that will have on me and my family.Show lessJazzorela
Love the service, hate the app.
The idea behind task rabbit is great. I have hired taskers to help me with all kinds of stuff and have largely been pleased. There have been incidents where taskers cancelled last minute or added on fees without my consent, but I had the power to say so in my review. I have been less pleased with the app. The booking experience doesn’t flow well, it is difficult to view a tasker’s reviews, and there are frustrating glitches. I just spent 5 minutes writing a review then I went to submit it and I got an “Oops, something went wrong message.” I tried to figure out if my review was posted, but could not even find a way to see the reviews for the tasker in question. The app then had the audacity to ask how I was enjoying the app. The people responsible for ensuring this app works correctly should seek other means of employment.
Web developers, if a previous Task Rabbit IT employee comes to you seeking employment, I encourage you to take a hard pass.Show lesssickofyononsense
Thank you TaskRabbit!
I am not one to give reviews but for TaskRabbit, it's worth it. I am much content with this App because I do not happen to know anyone who can do small jobs around the home for me. In addition to this, these days the internet has evolved where people are bringing their skills to help others and this I am grateful for. Furthermore, the vast majority of skills that TaskRabbit offers, as a result, the App will flourish as well as peoples homes, gardens etc.Show lessMs A...
Poor plumbing job! DO NOT USE THIS APP
I used task rabbit to have someone install a dishwasher and garbage disposal. He installed my dishwasher and used way more time than he told me, taking 2 hour trips to Home Depot, in which I had to pay. He ruined my kitchen counter, did not install the dishwasher or garbage disposal correctly, left a huge mess in my kitchen and caused damage to my hardwood floors. This plumber that task rabbit approved did not install the dishwasher correctly causing it to leak into my hardwood floors and over time causing a leak in my basement. I noticed the leaking about 6 months after the job because there was no way to notice because the leak was going into my floors. A real plumber took a look and fixed it easily, stating that whoever installed it did not do a good job. I tried reaching out to task rabbit support, but unfortunately, they did not help. So, I'm stuck with an extra plumbing bill and I may need to redo my hard wood floors to prevent molding. DO NOT TRUST THIS APP. They will not help if something goes wrong.Show lessdont ask me this again
