Leave a Review Taskrabbit
Taskers booked way in advance cancel on the day
I thought this app was great until the pre arranged tasks, photographed, all agreed, kept getting a ‘conflict’ on the day and being cancelled. Despite me double confirming them the day before. so inconvenient and rubbish. be warned. The three jobs i have had completed have been excellent and the taskers have been brilliant. there should be a strike down if you cancel or they cancel within 24 hours. it’s not fair on the reliable ones for the flaky ones to ruin the app.Show lessMonmack
Developer Response
Hi there — We are sorry to hear this happened. We value your experience and have passed your feedback up to our teams as we continually work to improve the app experience, and your sharing lets us know how we can do that. If you would like to speak to Our Team further you can visit help.tr.co and click on "Contact Us" to get in touch.Outstanding job assembled Barbie dream doll house 96 pieces
This company is amazing referred me to Mr. James who assembled our daughters Barbie dream doll house and 96 pieces. Also they have a large variety of a similar‘s in the area near you. Highly recommend this app and I highly recommend Mr. James for the outstanding service he provided my family and I assembling a Barbie dream doll house 96 pieces in 45 minutes. It was a two hour minimum and the cost was $70. Heads up the company does apply taxes and a 15% fee but at the end of the day it was worth it not to have to deal with 96 pieces stress-free. Next time I will probably reach out to the assembler directly to avoid overhead fees. But grateful for this app and for the networking provided.
I highly recommend this app to family and friends.Show lessBig T-Rod
The Tasker never showed up and still has a five star review
This app was working OK for me for a while. But my last experience with Highland and Tasker was unacceptable. I hired the person and we did a chat via the task rabbit app to confirm the details of the cleaning task. The next day the Tasker never showed up or called or messaged. The app informed me that the person was scheduled to show up but when I went to leave a review all of a sudden the entire event was removed so I can’t even share my experience. Now this Tasker still has a higher rating but clearly should not because she was a no-show. Wondering how many other clients she left in the lurch by not showing up yet still has a five star review review on their app. Contacting support was a complete joke, no one was able to assist. Now I am requesting that they close my account and that is even a hassle. I would recommend staying away from this app completely because it is not working properly, the reviews are misleading on their app for the taskers, and their support is a waste of time.Show lessNae4477
I love the app. There’s is only one downside
The app is great if your a customer, however speaking from experience they do not value the Tasker as much as they should. I get customers keep the lights on but so do tasters. I was a Tasker Once. I provided excellent service to all my clients. I had plenty of great reviews and repeat clients.
As a multi service professional a find it ridiculous that all it took was one grumpy client and a miss understanding to have my account deactivated. When trying to contact someone about the issue it is impossible to get through to someone. It was my main source of income and they were able to take it away in a blink of an eye. Never mind all the great experiences I left clients with. Having kids to take care I was devastated. Since then I have learned new skills in the home improvement sector with plenty of 5 star reviews on thumbtack & HomeAdvisor. I still refer people to task rabbit regardless of how I was treated so that others can have the opportunity to make money. Thanks for everythingShow lessjcap617
The bad experiences outnumber the good
Regardless of reviews, too many of the service providers are not experienced in the skills they profess to have. Even an “elite” five-star “electrician” tried multiple times to gaslight me into accepting substandard service because he couldn’t figure out how to get something to work. Another construction “professional” claimed to have “high integrity and knowledge to get the job done” but broke a plumbing line, didn’t even try to stop the water gushing out, and then demanded to be paid his full rate so he could leave without performing the task he was hired to do. These are not just 2 bad apples. I have way too many examples of people flat out lying about their experience, and me getting stuck with more bills to fix their errors or paying by the hour for someone to learn their craft on my dime.
Save yourself time, money, and headache, and don’t bother with Task Rabbit.Show lessR. V. Winkle
Abysmal customer service
I used the app to hire some taskers to help my gf move about 6 furniture pieces and about 10 boxes down the road to my house. Not only did they take 4 hours to do it, they broke 2 out of the 6 furniture that I had. The taskers apologized and claimed TaskRabbit could reimburse us. TaskRabbit refuse to give us any sort of compensation for the broken furniture because we didnt have a receipt of the furniture! They refuse to let us speak to a manager and nobody wants to talk to us about the furniture. I have been leaving emails only to be resent the same message that they cannot help us. Absolutely horrible customer service. Avoid task rabbit. I will strongly advocate for everyone I meet to avoid using task rabbit. Horrible.
Edit:
Response to task rabbit. My renters insurance doesn’t cover accidents done by your contractors, your company is a fraud, your insurance should cover what happened since this was your mistake. Your contractors broke my furniture , and you refuse to help me. At least compensate for something? this is the very definition of not being accountable for your actions. You are a star shining example of companies that do not care about customer services.Show lessAdrian Milewski
Developer Response
Hi Adrian, we can tell this is super frustrating for you and apologize that we’re unable to help more than we have. We take your experience seriously and consider it a learning opportunity for us to improve. Please remember that personal insurance may be able to assist so we encourage you to contact them at your earliest convenience.Awesome tasker
Alfredo was very prompt in responding before the task and he arrived on time fully equipped with his tools. He is very polite and worked really fast to dismantle, load, unload and assemble back. He fixed my bed frame that was wobbly with some extra screws he brought along. He knew his stuff. He knew how to maneuver through the doors and got my furniture out one house into another. He remembered all my instructions and was a very hard worker.
When moving he took real care not to damage my walls or furniture. He worked very well with another person I hired. He was able to load the u-haul truck so well. It was well utilization of space.
I totally recommend Alfredo for any moving task. Thank you for a great experience today.Show lessDeepaSilverback
Meh, good I guess
The taskers we’ve used over the last year or so have been great. That alone could’ve gotten a 5-star review. However……….the app itself is awful. I don’t feel like the organization of all the available tasks is in proper functioning order. There needs to be more categories or sub-categories within. But the only reason I’m even writing a review is to tell the company to PLEASE fix/adjust how you close out of taskers “portfolio” photos. I was looking at an electricians photos of his past installs, and there’s no “X” to close out, and so far about 98% of the time you can’t touch or swipe out of the photo, so each time I’ve had to just force close the app and go back and find what I was looking at before, then squint to see the photos because I can’t open them without being stuck there. I’m no app developer by any means, but I did take a website design/building course in college and I know it is IMMENSELY easy to add buttons to a website, and that was 2013. I assume for developers, adding an “X” to close out of a photo should be a cake walk. Please^27 add that, or make a gesture accessible to close out.Show lessCameronRowe
Developer Response
Hi Cameron, thank you for your detailed feedback. We've passed this info on to our Product Team as your thoughts are incredibly valuable to us as we continue to grow and develop. In the meantime, we'd encourage you to ensure you have the most up-to-date version of the app for any available updates. Thank you for being a part of our community!Hard to find handyman
I recently moved to a new house and needed some help with furniture assembly. I scheduled someone and they seemed very capable of the job with the positive reviews. The day came for my appointment and he said that I was to far out and that he would not be able to make it. Which I understood and he advised to possibly find someone else, which I was about to do. Then he advised he would be able to make it another day, which I replied, “if he was sure that he could make it then I would still be happy to have his service with helping assemble furniture. The day we rescheduled for had come, he canceled without saying anything and blocked me from any further service with him. The app would not let me leave a review and completely blocked me from even interacting with him anymore. I am discontinuing any more use of the app. I typically do not care to leave reviews, but I thought it was in bad taste to be blocked for no reason and I was fully cooperative to what the contractor needed.Show lessAwesome cheese man
User and Tasker
I have been contemplating becoming a Tasker because of all the negative reviews that there are. But what I realized it’s all people complaining about something they didn’t take the time to read. I highly SUGGEST to read that fine print before anything. Nothing is actually hidden it’s all in writing and the additional fees ALSO vary in certain states as well so you should probably read that too.
As for the Tasker that don’t show? Well again contract states use at your own risks and when you sign up and accept terms it states they are not responsible for the taskers and if they sho up. We all know you can’t trust everyone but I do hope there are others out there that are good trustworthy people.
Taskers- don’t accept jobs if you know you can’t do.
Users- ask your questions on capability or just hire a professional at double the costShow lessMtamul22
