Leave a Review Taskrabbit
Very hit or miss
So I got a response to my review. Don’t believe that they’re helpful you’ll get a long email that says Taskrabbit is just a platform and all of the movers are independent contractors. I spent $200 For incomplete service. Nothing that I asked to be done was done . I had to hire someone else to finish the job! Taskrabbit will not help you in anyway or provide a credit. You’ll just get a standard message that they’re sorry this happened to you but there’s nothing they can do . so it’s a gamble to have reliable people and a stranger in your house. If you’re a woman by yourself and there’s a man that’s over 6 feet tall insisting that they are done what are you supposed to do? Just go to the legitimate moving company way. You’ll be left out there without any funds, incomplete job.
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My latest Taskrabbit was not a good experience. I booked someone for days out and of course the morning of I get a last-minute cancellation. They take no responsibility in verifying movers. I have a very heavy item that needed to be moved. The tasker looked at least 30 to 40 years younger than the man who showed up. And result my furniture item is in my living room and I’m going to have to hire someone else! $200 wasted.Show lessLeft HSBC
Developer Response
Hello! We sincerely apologize for this issue, it's never ok when a tasker cancel last-minute. Please note that we have dedicated support working around the clock to help the community, so I recommend you get in touch to review this matter, visit help.tr.co, and click the "Contact Us" button to submit an email to our team as soon as possible.App is extremely hard, and often impossible to use with a screen reader
Please, please please make your app accessible for those of us who don’t read the screen! Buttons need to be labeled as buttons. I cannot use the chat function. I cannot use the link that is given in the reply. There is one page on the website that comes up with catalog button and it gives you a description of what that is. There are mini mini, mini other things that are confusing and don’t support a screenreader. If you don’t know where the screen reader is, that you have more problems than it would be easy to fix. A screenreader is a text to speech engine that runs on operating systems. Or Apple, it is called voiceover and is available on all Apple products. I am using an iPhone 13 Pro with the latest operating system. I know you guys could do better. There are, I’m sure, lots of people who cannot read the screen, who would greatly benefit from your app. This means that you are a losing potential customers. that said, I have an able to schedule and utilize to test scores who were terrific. But the communication was difficult, because I could not participate in the chat. Often you have what seems to be buttons, but they’re not named in your coding as buttons and probably they’re not normal buttons, so in that case, you have to name them as buttons. Please get back to me with a response.Show lessBomonkee
Developer Response
We’re committed to ensuring Taskrabbit is accessible to our entire community and truly appreciate your detailed feedback. We have passed it on to the relevant teams and will continue this discussion internally.Worth every penny
Wow what an incredible service - I didn’t know about Task Rabbit until IKEA suggested it. Watching Veneta work was like witnessing a miracle. Every cupboard piece precision assembled and smoothly fixed into place. Worth every penny to have a beautiful wardrobe with absolutely no stress. Veneta also advised what to do about the wardrobe doors which were unfortunately incorrectly delivered. And TaskRabbit will come back again to complete the job. I can not praise this service highly enough. And Venetta - thank you - you are a highly skilled powerhouse.Show lessKathKav
Absolute Nightmare!
UPDATE: Taskrabbit repeatedly instructs the people they scam to go through their own personal tenant insurance (regardless of whether or not the individual has any), despite the fact that for insurance it is the person at fault (Taskrabbit) whose responsibility it is to cover those expenses.
If you use Taskrabbit you’ll be left with a botched job, in debt from all the repairs, sick, exhausted, and with raised insurance premiums.
AVOID AT ALL COSTS!!!!
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Taskrabbit does not vet their contractors, take any responsibility, or uphold their “happiness pledge”. Their contractor not only botched the simple task he was hired to do, but also damaged our property and installed actual weather/bug exposed garbage into our ceiling.. Even with the ample evidence we provided Taskrabbit, they refused to offer any real compensation or help. Despite having insurance and being clearly at fault for the damages, Taskrabbit will also attempt to con victims of their botched services into using the victim’s own insurance to cover the costs Taskrabbit should be responsible for. This has been an absolute nightmare- please protect yourself and your property by using a more reliable service.Show lessThousand Hunny
Developer Response
We're deeply sorry that damage occurred during your task. While our Happiness Pledge can assist with some tasks, we encourage the use of personal insurance for compensation as well. If you haven't already, contact your personal insurance company to see what options are available. We've passed this feedback onto our teams.Can’t rate no shows
I tried to use Task Rabbit, painstakingly went over each person’s profile and history, looked through available times, and chose “Abby B” for cleaning. I wrote a very long and detailed explanation of what I needed done (just a deep clean for my kitchen). I spent way too much of my personal time making sure to include every detail, because I was going to be at work when she would arrive. I received a call from my husband that she never showed about an hour after the scheduled time, which was 11am. I proceeded to go to the app because I hadn’t received any notifications that something was wrong. The app gave me a screen that said my tasker couldn’t do the task at 12:04pm, showing the current time, not the scheduled time. It offered a link to find a new tasker.
All I can say is that I’m super frustrated that I’m unable to let others know that this girl is a complete flake. This is a serious problem with this app and (lack of) service.
I do NOT recommend using Task Rabbit for any task. There are plenty of other apps out there that have methods in place to ensure your job gets done by someone in the event of a no-show or cancellation.Show lessPregirl
Developer Response
Hi - We have a high standard for Taskers in our community and we’re so sorry to hear you encountered this experience. When registering, Taskers agree to complete every task or communicate with you if they’re not able to. Please let us know at help.tr.co if you further assistance.Extremely disappointed. AVOID!!
DO NOT hire a contractor through this app. They overcharge, are unreliable and INCOMPETENT. The app offers NO RECOURSE for receiving a refund for SHODDY WORK or DAMAGE TO YOUR PROPERTY.
I had a nightmare of an experience with a contractor who showed up high to the job (!!) and made a mess of my furniture. He did such a poor job that I had to take much of it apart and re-do it myself. Not only this but he left a massive scratch over the top of my very expensive dresser and neither the app or this tasker took ANY responsibility. I was not able to receive any compensation or refund. What a disaster. I had to pay this imbecile over $40 an hour to come and mess my furniture up, insult me and waste my time.
As far as I can tell there is no screening process for who this app allows to work for them, SO BE WARNED!!Show lessDaiLongDa888
Developer Response
Hi - We deeply apologize for this poor experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.Not available in Canada ??
Your app says it’s available in Canada and it asks me for my postal code and when it put in my postal code it says my zip must be 5 digits it’s not a zip it’s a postal code Ana they are all 6 characters. Why waste our
Time ? If app is not available in Canada ?Jojomeme40
Developer Response
Thank you for raising this concern, and we apologize for any errors you've encountered. It appears there may be an issue with the settings on your account and we'd like to help get this addressed! At your earliest convenience, please contact our Support team. You can do so by navigating to help.tr.co and clicking "Contact Us".Gustavo Costa
Gustavo is an outstanding person who is totally 100% reliable. He arrived on time, completed the task in a professional manner and ensured that all was to my satisfaction. A friendly, well-mannered young man who speaks English, Portuguese and Spanish. I would recommend him to anybody who is looking for outstanding, excellent service and professional work to be completed. It was a real pleasure to have chosen Gustavo to complete the work that needed to be done. Thank You Gustavo.Show lessJLoGib
You get what you pay for
If you want somebody completely unqualified to do a lousy job, this is the app for you. If you want a company who in no way stands behind their service, you found them.dlloyd242
Developer Response
We deeply apologize for this experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit help.tr.co and click the "Contact Us" button to send our team an email at your earliest convenience.Non refundable required fee which does not guarantee eligibility of using app
To be a Tasker you must pay a 25 dollar fee then you are shown all the details and information before you are able to start working. There is no guarantee you will be eligible and you can only find out after paying the required NON refundable fee which doesn’t guarantee anything. Why would a company require you to pay them before learning the details as to why they cannot use their app in the first place? What do the have to lose by refunding money when a person isn’t able to use their services anyway? What trust should you give to a company who would steal from would be users?Show lessballsackthief69
Developer Response
Thank you for the feedback. The fee pays for the background and identity checks which are completed for each registrant within the community. The community finds these to be an essential part of safety as they often are inviting Taskers into their home or work place.
