Leave a Review DroneMobile
You will stand outside your vehicle for 5min
7/10 times the app communicates fine with the transponder, but when it does not you're just standing outside waiting for the devices to communicate with one another—could be seconds, could be standing outside your car for 5minutes.
The message saying the "device is offline" makes no sense because how could the device be offline on moment but fine 5minutes or 10 seconds later ?
Fix your app, make better devices, this is NOT a free service. Paying to unsafely stand outside of my car is not what I envision as getting my money's worth, not to mention I am simply attempting to use the BASIC CONTROLS (open/lock)—imagine paying more to unlock other features just for them to also not work ?Show lessamaeraniaarce
Developer Response
Hello! Customer support can be emailed by visiting https://help.dronemobile.com/s/contactsupport and can be called at 888-820-3690. Our call center hours are Mon - Fri, 8 am to 4 pm PST. Wait times will vary depending on volume and calls are answered in the order they are received.Why do I have to specify which car for every command if I only have one car
It now works with Siri, but you have to tell Siri which car to unlock even if you only have one car, then confirm it's the right car. You can say "unlock my [car name] but you still have to pause and then say "yes." This makes every command a three-step process which wastes a lot of time and effort. The same applies to the widget-- even if you have only one car you still have to configure it to use that car. Can we please just make my one car the default for everything? The locking is also unreliable. Often I'll send the unlock command and the remote will beep to confirm, but I get to my car and it's still locked. Or I'll lock it with the remote unlock system remote before I walk away and both the remote and the car will beep to confirm locking, but I'll check later in the day in the app and it will say unlocked and disarmed. This makes me paranoid and causes me to have to check the lock status periodically throughout the day.Show lessfoxmajik
Developer Response
Hello It sounds like you may need to delete the app and re-install it. You should be able to select the vehicle once and it will save your selection. If you are still experiencing this issues after the above steps - Please contact support at https://help.dronemobile.com/s/contactsupport - We will make sure to help you correct this error.Long time user
I’ve been using Drone Mobile in excess of ten years now. As a user it’s 5 stars. As long as there is cell service where the car is parked; it works like a charm. Geofences, vehicle tracking, operational alerts, start, stop, lock status is all great.
I gave it a four because they removed a lot of the account functionality through the years. So when a car is sold and you want to add the subscription to the new vehicle; you have to call customer service. The do a good job when they get back to you. However, you have to sit on hold for about 10 minutes, and then request a call back which takes a while to get. Once they call; they’re great. They really should either pick up immediately, or offer the callback with a que time for the call to be returned immediately.
Anyway, great product that works as advertised.Show lessMike Lage
Drone Mobile
I had drone in my 2012VWR for one year until it failed. They sent me another module which was installed but the new module needed to be activated which all steps were followed along with trying to contact customer support.. its non existent calling answering in when the online app will not allow any other updates on the account. I did as the app said call in for activation and they NEVER answer your on hold regardless of the day of the week or the time you will NOT ever get an answer just on hold. I waited 30 minutes each time and once 40 minutes and i called in almost every day for over a week trying to get help so save your money and buy another system. The app stated i must call in for activation so it’s a waste of time dealing with these people. Too bad the drone worked perfect until it failed, save yourself grief and buy a different systemShow lessDrone mobile is horrible
Not as reliable as it once was
Not sure what’s up with DroneMobile lately, but the last 6+ months I’m happy if it even lets me sign into the app and start my car from inside the hospital. Mostly server issues where it’s not allowing me to connect to my account on the app or on their website. It’s disappointing to pay for a service monthly and it doesn’t work on a regular basis after working overnights in a hospital and I’m cold. Now, I could walk across the hospital and use my remote but sometimes I can’t get to my keys before shift change to do this. Which is why I even bothered with the app. Never had any issues until recently. Business getting hacked or not have enough servers to keep up with your customer needs?Show lessKwestland
Developer Response
We did have a few issues with connectivity this past year, but rest assured we have implemented the appropriate solutions to resolve them. If you have questions, we'd be happy to help, so please contact us at https://help.dronemobile.com/s/contactsupport. Thank you.Great idea, service barely works, no support.
When it works it’s pretty clunky for an app and isn’t very accurate with the location, or the status, and the only time I get notifications is when it’s safe in my garage, I constantly get alerts that someone’s breaking into my car but it’s safe. However my car got hit while parked in a parking lot and got nothing. I made the mistake of paying for a year in advance and about half the time I wanted to use the remote start or left the car running with the keys inside (I know it’s got a function to leave with your keys but it seldom works and when it does notify you that it’s gonna work it only works half the time) and come back to network is down and they know about it but until it comes back up your pretty much screwed unless you’ve got the keys with you. I’ve tried to talk to customer service but they take days to get back and don’t leave a message or anyways to get back in touch with them, and they close your case like it’s solved. I’m not sure how they have so many good reviews, seems odd to me, I live in Dallas and just realized they are 10 minutes down the road and I’ll just go pay then a visit.Show lessEY78
Developer Response
Hi, EY. Thank you for bringing this to our attention. There are a number of factors that can impact and affect service quality for your Dronemobile device/account. We can troubleshoot and resolve if you kindly reach out to https://help.dronemobile.com/s/contactsupport for more detailed information on how to resolve these issues. If you or your installer have any questions, please contact us at 888-820-3690 and a technician can assist with anything you might need.Great idea, service barely works, no support.
When it works it’s pretty clunky for an app and isn’t very accurate with the location, or the status, and the only time I get notifications is when it’s safe in my garage, I constantly get alerts that someone’s breaking into my car but it’s safe. However my car got hit while parked in a parking lot and got nothing. I made the mistake of paying for a year in advance and about half the time I wanted to use the remote start or left the car running with the keys inside (I know it’s got a function to leave with your keys but it seldom works and when it does notify you that it’s gonna work it only works half the time) and come back to network is down and they know about it but until it comes back up your pretty much screwed unless you’ve got the keys with you.
I’ve tried to talk to customer service but they take days to get back and don’t leave a message or anyways to get back in touch with them, and they close your case like it’s solved.
I’m not sure how they have so many good reviews, seems odd to me, I live in Dallas and just realized they are 10 minutes down the road and I’ll just go pay then a visit.Show lessDeveloper Response
Hi, EY. Thank you for bringing this to our attention. There are a number of factors that can impact and affect service quality for your Dronemobile device/account. We can troubleshoot and resolve if you kindly reach out to https://help.dronemobile.com/s/contactsupport for more detailed information on how to resolve these issues. If you or your installer have any questions, please contact us at 888-820-3690 and a technician can assist with anything you might need.App Issues
Even as I attempt to write this review it’s broken because when I tap the 4 stars it won’t respond. Go figure. Maybe it should be 3 stars. App is not as flawless as one would expect given how expensive it is. So, get it together Drone. It’s not terribly unusual for the app to malfunction and not allow you to start your car because they’re experiencing technical issues. It’s not a big enough problem that would encourage me to spend half an hour of my life attempting to write an email, but ours enough of a problem I’m writing this review right now. I paid several hundred dollars for a three year subscription, it’s a handy tool to have so yeah - obviously I’ll renew. But sometimes the app is really buggy which is annoying.Show lessEvery Name Is Taken -Mouse
Developer Response
Hello! We appreciate your feedback with our service. There are other potential options for network issues such as a carrier switch from ATT to Verizon for Dronemobile LTE service. Otherwise, the app rating flaw is through Apple Store, not Dronemobile. If you wish to speak with a representative, please give us a call at 888-820-3690. Our call center hours are Mon - Fri, 8 am to 4 pm PST and a rep can assist as needed.Random Login/Password Changed
Some how this app logged me out without my knowledge then says my account is in use else where but when attempting to rest this password four times it took to rest finally unlocked the safari version of drone to which I find out after trying to login to the iOS app version of drone it keeps saying to many attempts but how when I changed my password four times just to login n even after that this dumb app isn’t reading mind you I have only a key that sets off my cars alarm when used I use this app so I don’t have to but if it’s this useless I have no problem in doing so.Show lessMRJDRAGON04
Developer Response
Hello! Thank you for reporting. If still an issue, please see troubleshooting here: https://help.dronemobile.com/s/article/I-Can-t-Login-to-My-DroneMobile-Account. We can also respond if you please contact support at https://help.dronemobile.com/s/contactsupport. We sincerely apologize for the frustration this has caused.Great product now keep going.
Love the app (except when it doesn’t connect). We 2 new features, well one is a few and the other is new add on product.
1st send me an alert if my door are unlocked for a while. My wife Toyota app does this and it’s a great feature. Not a lot of other good things to say about other app though, this one is better all around otherwise.
2nd think about adding a dash cam that can be view through the app or at least use another app and make it piggy back off the cellular connection. You can give us the option of adding the cam and a premium package option for a higher monthly fee.Show lessDadsair
Developer Response
Hi, Dadsair. Thanks for the update! We don't have such a feature to address your 1st point but I do suggest Passive Arming so that the vehicle will lock all doors after 30 seconds of parking and exiting the vehicle: https://help.compustar.com/s/article/Vehicle-Automatically-Locks-and-Arms-the-Alarm. For your 2nd point, we are developing Dronemobile XC to allow for a dash cam companion to your current Dronemobile app: https://www.dronemobile.com/xc-lte-dash-cam. Be sure to be on the look out for more updates in your email as this product is not currently available. Let us know if you ever wish to suggest more features as these were awesome this time.
