Leave a Review DroneMobile
I wanted the best I got the best
About 12 years ago I started with alarm systems in my key trucks because you know that’s what I do for a living. I bought Dronemobile because hands-down it’s the best wireless system I’ve ever seen in my life. It blows in the trash all commercial buildings hardware you can lock your truck up from anywhere in the world view through the Mobile app where your truck is what your battery level is and so much more just buy it if you can’t afford it buy it anyway and by three years at a time because you’ll save money and then you won’t have to worry about your truck being robbed, and you lose all your beauties tools etc.Show lessmikenona
Developer Response
Hi Mike! Thank you so much for your encouraging and positive review. We are happy to make sure we can fit your needs as best as possible so if ever needed, please do not hesitate to reach out to support at https://help.dronemobile.com/s/contactsupport for further info or help. Thanks again for your continued support!Sometimes glitchy, but great overall
Updated my review from 2 stars to 4 stars. See below for more info.
I’ve had this product installed on my truck for nearly a year now. The key fob is all plastic so it started breaking after only a couple of months. Since then I have left it in my center console for emergencies. I downloaded the app and paid for 3 years of service. When it works it’s great. I can do everything from my Apple Watch. No need to even take my phone out. HOWEVER, the app is sometimes glitchy. The first time I use it each day it takes a minute to connect and sometimes I do have to open the app on my phone.
Also in May 2023 Drone Mobile pushed an update that killed the connection with my app. I had to complete a hard reset to get everything working again. Fortunately the company provided exceptional costumer service, responded quickly, and even gave me an extra couple of month of service.
If they added a complication to the Apple Watch and the app quit being occasionally glitchy this would 100% be a 5 star review.Show lessGChevy410
Developer Response
Hi, Chevy. That is awesome to hear! We do experience network volatility from time to time but it should not be a constant issue. If further questions or concerns, we are happy to respond at https://help.dronemobile.com/s/contactsupport until you are 100 percent satisfied. We'll work on Apple Watch updates and will continue to improve all services. Thanks for feedback!Very good app.
I had a hiccup here and there with the drone app. But 98-99% of the time it’s been reliable. It’s way more convenient to do things like silence alarm, valet mode, adjust the run timer for remote starts through the app instead of trying to memorize the sequence of buttons to press on a key fob.
Not to mention my key fob stopped working for about a week once and the only way to communicate with my security system was my cell phone on drone app.
It’s also nice to be able to monitor your battery and check to see if your doors are locked from your phone.
I always get immediate alerts if my alarm sounds and some of the guys at work get a little jealous when I tell Siri to start my truck and 30 seconds later your get hear that hemi rumble on a cold start vibrating the work shop.
The gps feature is nice. It went down on me for a few days a while back but other than that it’s always been reliable.
I do wish the app had better instructions and user guides. I had it for a month before I figured out how to make system settings. And I have not figured out how to use the maintenance feature or how to make use of the 2 spare aux settings.
I had this system installed while I was out of town and the guy at the shop spoke 98% Spanish and 2 % English so it was a lot of head nodding and smiling at each other after the installation and not much talking. But everything works great. It’s been a year and the nustart and drone have been working as expected.Show lessRicky276fjffjd
Developer Response
Hi, Ricky. Thank you for such detailed feedback. We have a help center online at https://help.dronemobile.com/s/ to answer basic questions if needed. We also have online support at https://help.dronemobile.com/s/contactsupport as well as reps available for calls at 888-820-3690. Our call center hours are Mon - Fri, 8 am to 4 pm PST. We hope you continue to find enjoyment in our products and can support with further information whenever you might need it. If anything else, please reach out and let us know.Horrible Customer Service
2020 Ford Raptor. switched from viper per advice from my installer. The alarm is great when it’s working. Within 3 months the alarm brain went bad saying my hood was open causing the alarm to constantly go off. I purchased a new hood pin $95 (non-refundable) and it didn’t make a difference. Alarm brain was replaced free of charge and problem went away. Now the shock sensor is not responding and customer service is useless. They don’t actually read your email. The guy tells me I need to adjust the sensor after I explain to him that the sensor is set to 10 and when the alarm is armed nothing happens. They only refer you back to the place of install or refer you to a number that they never answer. Going back to Viper which I never had any issues with.Show lessJ2622
Developer Response
Hi, J. Sorry to read about this. We do definitely read emails at https://help.dronemobile.com/s/contactsupport and field phone calls at 888-820-3690. Our call center hours are Mon - Fri, 8 am to 4 pm PST. We can troubleshoot and resolve with the shock sensor issue as needed, there are several other options that may impact the normal functioning (ex: hardware, programming, vehicle, etc) so please reach out with the installer and the vehicle present to get this resolved ASAP. Remote support can be somewhat limited to diagnose all issues.Great app
Great app. Was in between trucks and my last truck had it until I totaled it. Bought my new truck and I had to have this again. One thing I thought I did have in my previous truck was that I was able to schedule a time I want it to remote start. I’d give this app 4 stars because I can really use that feature as it was nice to have for my life style. Developers please let’s make this happen so I can edit this review. Send us an update with this featureShow lessthisoneistook
Good but please fix low battery alert while remote starting the vehicle
App works good but there is an annoying issue that when the remote start is engaged, the low battery alert is triggered. It is normal for car batteries to drop below 11v during engine start. The app should account for this and not display an alert. Only the alert should show if the battery voltage drops by other means, when vehicle is not starting.Show lessmluck94
Great setup with lots of features
I wanted to change my review and give an update. I purchased two drones one worked very well and the other one I had issues with. The tech support has been amazing by email these guys have been a huge help. I successfully have a second drone working thanks to there tech support. The app is great and this is setup works well. Now that everything is up and running couldn’t be happy with this product.Show lessApps school
Drone Mobile Module and App
The app works amazingly. I work in a pretty big building that’s mainly steel and I park on the other end of the building and it still picks up the range and starts my car. For people saying the doors show up as unlocked when they’re not, turn off the auto-refresh, that solved it for me.
Keep in mind that the area you’re in has to have decent cellphone reception for the drone module to work properly. Good wifi on your phone isn’t enough.Show lessDancisntcisoafjcs
Excellent app and service
I got my remote starter about 3 years ago. Everything worked great as described. The first two plans are reasonably priced and affordable. If your car is parked outside it is must to have app and device. Just for the fun and warm up my engine and battery I was able to start my car being overseas. The app is also great security device especially when you leave your car unattended for extended period of time. Being thousands miles away the app will show if anyone started the car, gps location, if your doors and trunk are closed.Show lesspaulnikarus
Developer Response
Hi, Paul. Excellent review! Thank you for taking the time to write us a glowing review. Please contact https://help.dronemobile.com/s/contactsupport if ever needed for questions. Take care!Amazing
I have owned this alarm system for well over 3 years now and I have to say it does what it’s supposed to. Never have I had the app crash or any problems with the connection from the app to the truck. It’s great cause it tells you what sensor went off : tilt ,shock,movement. That way you can tell what tripe’s the alarm. Drone app works great also. Lots of info and you can track your vehicle’s location. Great great product. Thanks Compustar.Show lessocMartin
