Leave a Review DroneMobile
Connection spotty
When it works it’s great product. However, I’d say that my app fails to connect with my vehicle on a regular basis (probably 50% of the time). I get a message saying that the device is not on line. Support says it’s because of data coverage issues but it happens when my phone has five bars or I’m on WiFi. I find myself wishing I hadn’t spent the money on this product.
Addendum: Now it doesn’t work at all. I’ve had the car dealership work with support and they couldn’t fix it. I called support my self and she is sending me a new one to install. Apparently, the model I have has been plagued with connectivity problems.Show lessSanders AK
Nice, when it works..
I’ve been having issues with it not notifying me when my alarm is going off, THE REASON I GOT THIS IN THE FIRST PLACE 😂
The delay in time from command to execution of it is pretty hit or miss, sometimes it is extremely responsive and sometimes will just continue to spin and not ever connect. I have to kill the app and restart it allll the time. I try to be understanding of the bugs here and there but when it doesn’t notify me that the alarm is going off it’s kind of hard to ignore! It’s protecting my work van with basically my life savings of tools and would be devastated if my van gets broken into and raided without me ever being notified!
Realistically, 3 stars is the best I could give this and that’s being completely fair to the developers and creators of the module.. I’d really like to keep this, but being only 2-3 months into my first year this is a little disappointing.
For the positives, I absolutely love being able to see battery condition and temperature inside the van! Let’s me know if I’m going to have issues before ever going outside.
RESPONSE TO DEVELOPER RESPONSE:
The alarm is working perfectly fine, I only knew it was going off when my neighbor came and knocked on my door lol. Then, 15 mins after I disarmed and rearmed the system drone sent me a notification that it was going off (not currently, but was alerting to the previous incident)
Hope that it doesn’t continue!Show lessJerkbro
Developer Response
Hi Jerkbro, There are a couple reasons why you may not have a received an alarm notification, but the most important item is to identify whether your alarm itself is working properly. Please try locking the doors while you are inside of the vehicle and then opening the vehicle doors. Does the alarm trigger? Alternatively, lock your doors and after 30 seconds try lightly knocking on your window or windshield or trigger your shock sensor. Does the alarm siren trigger? If the alarm siren is not triggering when you do these things, you may want to visit your original place of installation to ensure that your alarm itself is working properly. If your alarm is working properly, but you are simply not receiving the alert - please try toggling this setting off and then back on and then trying again.Great app with some room for improvement
Update: the new auto-lock needs a lot of work. It is intermittent at best. Once I save the auto-lock and smart lock it will work for a while. Then, for some unknown reason, it will turn those features off. I had my car broken into and a couple of things stolen because I foolishly relied on auto-lock. This needs to be improved or removed.
I love this app. Everyone I show it to wants this for their car. The ability to do so much anywhere there is cell reception is massive on a scale I didn’t fully appreciate when I first got this about six months ago.
That being said, there is a little room for improvement. The Apple Watch side still needs a little work. The watch doesn’t respond very well. Another small problem is locking the phone before the return signal is received. The car is still started but it gives an error that may make you think the engine did not start. Small bugs but needs to be addressed.
Overall I love this app and I am seriously getting spoiled to it. Great work.
Another to update: the app has not worked for over a week now. What the heck is going on. My remote still works but the app can’t seem to interface with my car. This makes the app useless.Show lessHistoryguy197
Developer Response
Thank you for the feedback and rating! We have been working daily to fix this issue and will have an update soon. Thank you for your patience!Poor quality and Poor customer support.
We have had the drone mobile for 2 years. It was installed by the dealer on our 2018 Jeep Cherokee... we have had minor problems off and on. Now 2 years later. Living in North Dakota in brutally cold weather our Drone Mobile has quit working entirely. We paid over $500 for it to be installed and $50 a year for the subscription service.... and it doesn’t work. We had it serviced at the dealer and was told it was broke and needed to be replaced. It only turns on the accessory not the engine and leaves the battery to die having the ignition on without the engine. I’ve contacted customer support several several times. With no help. They do not answer their phone either. Choose a more reputable auto start system for your car. I have also contacted the dealer who installed and suggested they not sell this item. It is worthless... too bad they don’t stand behind their products.Show lessGeneice1973
Piece of mind
I have drone on all 4 of my vehicles and they always work great !
Sure there may be times your network carrier may have issues and drone doesn’t respond , but other than that it’s money well spent for the convenience to start your vehicle from anywhere
I have a lot of car audio in two of my vehicles and having drone gives me a piece of mind knowing I’ll be alerted if my vehicle is being hampered with .Show lessslamantra
Top Notch
I have been an installer for over 25 years. I have used many products, and seen many come and go. I have been using firstech for about 8 years now, and its fantastic. I had the dr2000 in both of my vehicles, and have upgraded throughout the years too the dr5400. I will be changing both vehicles too the x1 drone very soon. I also just extended for another 5 years on black friday. Great product and Always great service and support. Cheers!Show lessRay Slekes
A must have!!!
Absolutely a must have in any situation! First it works as it’s described and does what it says!!! Control of your vehicle from anywhere at all! It will save you money on insurance if you have full coverage because when you have the full premium version it’s considered live tracking and theft recovery. So it essential pays for itself but even if not it’s so cheap per month for the service it’s absolutely a no brainer!!! You have your phone all the time now you have your remote all the time and you have multiple remotes because it’s email based app that can be installed on unlimited amount of phones for one price!! There’s so many pros for this and almost no cons!!! If your thinking about it let this be the read that puts you over to I need this in my life because quality of life will become so much more in any weather hot or cold!!! I use mine year round hands down the best on the market cause I’ve tried the others and so glad I found this!!! Drone mobile for the win!!!!Show lessfingaz22
Servers down Info in real-time
Whenever servers are down I don’t know what’s going on and when I send start or stop instructions from my phone nothing works and says device error and check if the device is online etc. I went to blogs to read and it seems every 3 hrs the servers get refreshed. The feature I would like to see is if at all the drone servers are down or going through an upgrade , and when a user tries to remote start at the same time , the app should give me an alert onscreen saying the servers are down and try after a calculated down time and not any vague eta. This will help not to try to remote start as it won’t via the app since it works via the car keys . But when you have drone mobile , the manual key startup beats the whole purpose specially in winter with kids freezing . Secondly I wanna see my subscription/ plan info on the app itself atleast not sure why that is not here in the latest version .
Hence 3 stars and when I see these 2 critical features it will go to full 5 and I hope this comes soon to The app.Show lessg@ppu
Developer Response
Hello customer, Thank you for reaching out. I can tell you confidently that our servers do not shut down or restart every 3 hours. We strive for 99%+ uptime, and a 3hour refresh rate would not be acceptable. That said, we will take a close look at your feedback and continue to improve this app experience.Inconsistent- Don’t Recommend
This app is very inconsistent! Currently it’s not starting my car even when it says that my car is running. The status of my car is ALWAYS inaccurate! It will say that the doors are unlocked when they aren’t, also it’ll say that a door is open when it isn’t. I refresh the app thinking it will display accurate information and it doesn’t, also the time in the app is never correct either. I’m very frustrated because I’ve spent my money on this and it’s not working properly. Living in Michigan I thought this would be a great option especially with winter approaching. I can’t rely on this app to start my car. The app will say my car has been started and once I get there I realize that my car wasn’t even running. At least display a failed to start car notification. Please fix the issue!Show lessKaylaJ20
Developer Response
Hi KaylaJ20, We are sorry to hear about your inconsistent experience with the DroneMobile App. DroneMobile is used on all different kinds of vehicles, and sometimes status may not be reported correctly under circumstances with certain vehicles. If your DroneMobile app is telling you that a remote start command was successful, but it doesn't actually execute the command, this may be an issue with your remote starter and not necessarily the connectivity of the app or the DroneMobile Module itself. That said, we'd love to connect with you about this issue and provide some further detailed assistance once we have investigated your account. Please send us a support ticket at https://support.dronemobile.com/hc/en-us/requests/new?ticket_form_id=30425 or give us a call at (888)820-3690 on Mon-Fri 8am-5pm PST. Thank you!Says Not Ready for auto transmission car and much more
The app says not ready for auto transmission car. I googled and found it applies only for manual transmission, but why do i see it. Mine is a 2016 vw passat.
The command controls does not seem to work consistent. Very much disappointed. Should have gone for the regular remotes :(
Update on 10/12 after version 4.0.11 + device soft reset: after contacting the customer support, they did a soft reset to my device, hoping that would resolve all my DroneMobile issues. Still it made no difference whatsoever. After spending hundreds of dollar and not getting it to work as advertised even after a week is so frustrating.Show lessRamki M
