Leave a Review Vestiaire Collective
Not ideal to sell here
I understand that this app is supposed to be for thrifting designer but designer is definitely not supposed to be that cheap! Have you ever seen a used, stomped on nasty looking “vintage” Louis Vuitton for anything less than $1200? That’s how it feels that this company rates your luxury items which I definitely think should be reconsidered ESPECIALLY if your seller difference rates are so high just to sell here. The app itself is pleasing to the eye and I do like how one picture is transparent so you could see just the item itself however again as a seller, the low ball prices from customers already for lightly used items or even NEW items should be enough to make some changes and not being able to edit your price higher if you wish to do so is not ideal for the seller. If I want to put it up higher again I should be able to.Show lessDarling forever
Developer Response
Dear Member, thank you very much for taking the time to share your feedback with us! Selling prices will be set in accordance between the seller and the curation team at the time of deposit. We also kindly invite you to turn off price offers if you do not with to receive them in the "My items" section. See you really soon, The Vestiaire Collective teamTOTAL SCAM
Items ARE NOT new. Although it says “new never worn”, it is anything but. The clothes are used badly. The sellers are not obligated to ship quality items because of Vestiaire vetting process. I have never seen worse clothes in worse shape. The app is totally misleading and false and the company is a fraud. Their response was absolutely ridiculous, insinuating the right category for new was never chosen. The company is an absolute scam!!! STAY AWAY. Their response: Dear Froggy1628, we kindly remind that we only offer pre-loved items on our platform. Make sure to select the filter "never worn with tag" for items in a new condition. We remain available on the App in Me > Help and invite you to check our Help Center and Terms & Conditions for further IDIOTS…. Do you think I was not aware of this. I chose NEW/NEVER WORN expecting what I chose… NEW/NEVER WORN. Don’t push it on me for a wrong choice because your items are damaged and fraudulent. Receiving a new item rolled up in a mailer package smelling of perfume???? More than once???? Yea NO WAY NEW!!!!Show lessFroggy1628
Horrible app and experience. Clunky app for sellers
Had to move to VC from Tradesy and found some surprises. Not all my listings moved, which is annoying and now I need to manually re-add each one, VC doesn’t have nearly the number of brands popular in the US so many of my high end listings show up with no brand (defeats the purpose - please update your database for the US market). Then, VC used the lowest possible price to move my listings, not my original price, on many not sure how they got to such a low number without my approval. There’s no way to edit listings in VC so if I want to make any changes - description, price, etc I need to delete the old listing and start a new one. It’s not user friendly from that perspective. Even with VC’s low ball prices still no sales so with the other quirks of using it not sure I’ll stick around on this one. Unless they make it easier to use. With that there are some positives- seems east to navigate once things are listed and don’t need to make changes, tracks likers etc, but can’t make private offers. Not sure how I’m supposed to “promote” my listings if I don’t want to sell things for pennies. Also their suggested prices are ridiculous and not sure what they’re based on, considering they don’t even have 60% of the brands in their database. This service needs more time to develop and the app needs to be improved for sellers. After a few months of using VC I’m behind annoyed and frustrated - not good. Bring Tradesy backShow lessUser111111111111
No edit button? Really?
I transferred my closet from Tradesy and posted some items. It takes far too long for Admin to figure out the name brand even when it’s written on the item clearly and the list to choose from is anything but extensive. Also, it would make it more detailed if I could include specifics about the item rather than the limited list provided. So the item shows as non-signe or no name. If I make a mistake on the description, I can’t go back and edit!
Additionally, there’s no way to edit the price! I strive to list a fair price for my items. But if I list an item at $225, then don’t send me a message encouraging me to drop the price to $37. Wherein if I did drop the price to $37, I’d be encouraged to drop it again. Not much assistance from the site regarding these issues. Im about to remove my items and leave this app.Show lessAvengers1!
Horrible authentication
I’ve purchased a lot of clothing on the RealReal and eBay over the years and finally decided to give Vestiaire a go as well. Huge mistake. I purchased 6 different items each labeled as new with tags and had issues with 3 of them that were missed during Vestiare’s authentication. Two of the items were visibly damaged and the 3rd was 3 sizes larger than the listing. Opening a ticket with Vestiaire to dispute the transaction is painful and returns generally aren’t allowed from private sellers. On the two visibly damaged items I eventually got them to take the items back but the mis labeled one I’m stuck with despite being 3 sizes larger than listed in the measurements. I’m now stuck trying to sell this enormous jacket on my own and am out hundreds of dollars until it sells. I have zero confidence in their ability to properly look over items in the authentication process and less faith in them as a company fixing an issue. I can’t imagine how unreliable their authentications are for used clothes. As a buyer I would steer clear of this site. There isn’t enough protection for you even when the item clearly doesn’t match the description.Show lessgm8080
Developer Response
Dear gm8080, we are getting back to you regarding your return request on your recently purchased jacket. In order to look into your claim, could you share with us your item's reference? This information will help us clarify on our team's decision and assess further steps. Thank you in advance, The Vestiaire Collective teamWorst customer service, beware.
I used to be a fan of Vestiaire but first their app is terrible, if you do saved searches, it doesn’t really update on the searches you get notifications for right away by the time you go click items are gone. It’s constantly spamming you. If you sell they are constantly bothering you to lower your prices, their commission fees are high, on top of that you can correct your listings and it doesn’t let you add more photos like it kinda picks what it wants, which if you are trying to sell / buy an item is better to have as many photos of it as possible with the item worn! I had an issue recently with buying a pair of shoes that when I got them they were not the size marked in the shoe, I contacted costumer service, which is the worst, every time you get a response from a different person who seems to not have an idea of what you are contacting them about, their only job is basically to tell you “our experts have refused your claim and request for a return” only to then offer you “re-list your item for sale on your account with small amount of selling fee” not even for free, you pay for this quality control and they can’t bother to check something very important that the size is correct. If you google this company they have terrible reviews.Show lessCorporate Vampire
Developer Response
Dear Corporate Vampire, we are getting back to you regarding your recent experience on the app and your last purchase. We made sure to forward your feedback on saved searches to our teams, in order to deep dive into this feature and identify key pain points. We also would like to inform that you will be able to add any picture you'd like to complete your listing. The main picture, which will be cropped, can not be modified. Concerning your return request on your recent purchase, we must inform that our team in charge of verifying items compliance looked into into for you and confirmed that the size of the item has been clearly displayed on the ad. However, our team will remain available for further questions or requests on this topic. Thank you for your understanding, The Vestiaire Collective teamWe’ll see with the transition
I may just start selling my own on my own. You all said that fees will be lower than Tradesy it does not appear to be maybe I’m wrong. The posting of items is crazy takes too much time to keep going back to add because you think you have added. Redundant. My description area froze so I had to delete the app to possibly try and post again. We’ll see. Weird site overall. Make it simple for heaven’s sake. I miss Tradesy already. Why when you are looking at an item this screen covers what I am looking at…another annoying thing on your site.Show lessribbons snd bows
Absolute WORST Customer Service- a Joke!!!
This is literally the WORST customer service I have ever experienced after making over a $1000 purchase! They are money hungry and once you pay, DO NOT EVER EXPECT TO RECEIVE A REFUND!!!! Clearly theyre system was not working properly at the time of my payment and they refuse to refund the money they over-charged for. Instead- they offer a coupon to use on my next purchase. HAAAAA! What a JOKE! Like I will ever make another purchase through VC!!! Right! I will NEVER do business with them again, and I hope you do not either. Awful experience to have spent so much money.
Ive reached out multiple times for a resolution but theres no phone number or email…and the live chat is a joke.
VC- Please dont reply to this review suggesting I reach out for a solution. Been there, done that. Yall failed and lost a customer for life.Show lesselevstyle
How is this app so bad….
I deleted this app 6 months ago because of how frustrating it is to use and more importantly I do not trust selling on this site.. Tradsey now converting with this garbage company forces sellers to transfer listings. Re download and shocker it’s still awful.. can’t login, can’t reset password can’t do anything without getting error codes. Make a new profile on the website then log in on the app which still had glitches just to find out you still can’t upload photos 🤣 like what?… choose upload photos and you get the last photo in your album and that is it.. same as 6 months ago. Clearly it is not well maintained or developed. Try using your own app and see how easy it is!! Took me 20 minutes to post ONE listing on their website… not seamless not user friendly. curtsey and mercari way better………..
DEVELOPERS- how am I supposed to list an item when the picture function does not work! One large photo shows up… and you have no help or contact area! Took 30 minutes to list one item on the website which was refuse with ZERO EXPLANATION (check email well I checked and there is nothing) same item I have listed on Tradsey so why would it be refused… Why is everything so difficult with no help options!? website and no better! Can only upload 1 photo at a time… dumb and takes forever! The most frustrating selling app/site! Get it together!!!Show lessPokemasterofalltime124
Developer Response
Dear Member, we regret to hear that you have been facing difficulties migrating your items on our platform ! Could you share with us your App's username, as it seems you could log in and tried to list an item ? Thank you in advance for providing this information to us, The Vestiaire Collective teamDon’t take my money if the item isn’t for sale
I ordered 11 items from Vestiaire in 4 separate orders over a week. All but 3 of my items were canceled by the seller more than a week after my money had been taken by Vestiaire with the explanation given being “The item is no longer available.” We had to wait another 5 days for the return to hit our account. One of my orders was for 4 sweaters that I wanted to take on a vacation to somewhere cold. Every single item was canceled after more than 8 days. Vestiaire, don’t take money for items that aren’t available. I’m not happy giving anyone an interest free loan for 2 weeks. Confirm the items are available BEFORE taking the money! If the seller doesn’t deliver, REMOVE the seller from your platform. Until that changes, I’m sticking with ThredUP.Show lessBgangawer
