Leave a Review Vestiaire Collective
Pros and Cons selling and buying
BUYER: I was happy with what I bought from Europe. It arrived fast. I don’t like how the search works as it is hard to find what you are looking for. I don’t like that seller descriptions are moderated because it makes it harder to find what you are looking for and moderators make certain items not available to purchase e.g. leather goods that they would state are exotic while it is just the print or kashmir (as wool product) or fur. Yes there is high customs fees almost double the price of the item which was added recently if you buy from abroad . Again this is a deterrent for a lot of buyers. Adding items to favorites not always works.
SELLER: you items are exposed to large number of buyers globally. Again seller description moderation is not good idea as they may prevent your items from being available globally or not show up in search. Selling fees could be described clearer on the website They charge 15% in most cases (12% plus 3% processing). Overall I had a good experience with VC as a buyer and seller. hopefully they can figure out how to improve search and eliminate the moderation.Show lessKama_37
Developer Response
Dear Kama_37, we thank you for taking the time to share with us your recent buyer and seller experiences! Kindly note that items, such as children clothes, sunglasses and items containing fur, exotic leather will be restricted by customs. This is why we invite and encourage our Members to buy locally and avoid for instance customs fees, on authorized items from other areas. We strive to build a community based on trust and fashion activism. This comes with adjustments and changes. Your shipping fees are calculated based on your shipping method, shipping country and delivery country. The more local you buy, the less you’ll pay. We also confirm that your understanding of our new selling fees are completely right! A payment processing fee of 3% will be added to the 12% core fee, amounting therefore to a total 15% selling fee. We remain available for any further request or information ! The Vestiaire Collective teamGreat for Shopping, Selling needs Work
I have been a vestiaire user for over a year now and use it very frequently. I love purchasing from the website but have had numerous issues with selling there, all having to do with unpaid shipping fees on vestiaire. Unfortunately, at this point it has cost me a few hundred dollars out of pocket when I was supposed to have everything paid for. They are slow to respond to claims and only give you three days to sort your end before closing out the issue, despite some items being sent cross country and being lost completely. Recommend them for buying products, but you’ll have a much easier time selling elsewhere.Show lessRavenclawmom4
Vestiaire Collective scams their sellers
So apparently since all labels are generated from Vestiaires account, if a buyer refuses delivery and an item is returned it is returned to Vestiaire as the shipper. That item is not returned to the seller but is returned to the shipper which is Vestiaire. BUT THE VESTIAIRE representatives were not clued in on this. So here I am going back and forth with these people, through a chat window mind you because there is no other way to communicate with this company and these people are telling me they have no way to trace an item that was returned to them as the shipper.
WHY IS VESTIAIRE HAVING UNDELIVERED ITEMS SHIPPED TO THEIR WAREHOUSE INSTEAD OF BACK TO THE SELLER???
Meanwhile the tracking on the label clearly shows that the item was shipped from one location but returned to another, it clearly shows it was returned to VESTIAIRE NY FRONT OFFICE, SIGNED FOR BY FD. ALL IT TAKES IS ONE PHONE-CALL TO UPS.
These people have been investigating this matter for weeks and still cannot locate my item. UPS CONFIRMED IT WAS DELIVERED TO THEIR WAREHOUSE. I am unable to open a claim with UPS because I am NOT on account as the shipper.
At this point, I believe this company is scamming us as sellers. Neat little trick to fictitiously order expensive items through direct ship. Then claim the buyer refused delivery and have them returned to their warehouse. I am truly disgusted and disappointed with this company.
STAY FAR AWAY FROM THESE SCAMMERSShow lessnadine12152258
Developer Response
Dear nadine12152258, we first wish to thank you for having shared with us your recent sale experience and are utterly sorry to hear about it! We need to clarify that parcel-within a Direct Shipping sale- are to be returned to the seller directly, should a problem occur at any point of the delivery. Regarding our investigation procedure, kindly note that several documents are asked from the seller to open a litigation with the carrier. Kindly note that these documents are mandatory, as they will be asked by the carrier to start the litigation. However, we want to reassure that we have inquired our Logistics team to provide with a clarification regarding parcel reception in our warehouse. Therefore, we will make sure to share with you their verification results by email. In the meantime feel free to get back to us, should you have any other questions or requests, as we would be glad to provide with further support! The Vestiaire CollectiveTerrible App/Experience
Several times I have ordered an item, only to have the order cancelled because there was a flaw that they didn’t even run by me. I silent been fine with the flaws, especially since these are often items I cannot and will likely never be able to find again. It’s genuinely infuriating, and giving you a $15 off coupon for orders over $100 is a laughable compensation. They need to go back to actually utilizing the quality control and reaching out to customers because why else are we paying for it?! It’s absurd. They also updated saved searches to no longer take you to the item you were notified for. It just lumps them all together, and often I’ll get a notification singing was uploaded, click on it, and it doesn’t even show up despite just getting the notification. Awful experience for app navigation, I hate the update. Don’t use this service if you have high expectations when you spend lots of money.Show lessddxddxddxdd
Developer Response
Dear Member, thank you for taking the time to share with us your recent experience. We kindly inform that, in addition to the full refund, we will be indeed sharing with our Members a voucher due to the inconvenience experienced. Please note that it will also impact seller's statistics (in this case, the compliance stats). We would also like to thank you for advising us on our new, simplified notification method for items you are looking for and made sure to share this feedback with relevant Teams for adjustments! The Vestiaire Collective teamSCAMMER CITY
Your app is trash in terms of weeding out scammers. You don’t allow for customers/users to flag account as scammers or items as fake when someone posts items with pics taken off eBay listings that isn’t their account and you also filter out comments on items when someone tries to warn others that a particular sale is a scam. You review the posts BEFORE allowing them to be made and then don’t publish them. How is anyone to know when they will get scammed. I’ve tried to buy multiple items off one person and both times they held onto the money for 5+ days and never sent the item, yet you allows them to do business like this. That’s absolute bad business as a service you provide because you’re protecting the scammers and not the buyers!!! You need to address this problem. Let people report scammers or let people write unfiltered comments on items or seller account so other can see when there’s a problem!!!!Show lessSwankPeRFection
Developer Response
Dear SwankPeRFection, we kindly confirm that chats and comments are automatically moderated to guarantee courteous exchanges and maintain a good atmosphere in these spaces. Please note that our Team remains available for any issue that needs to be reported and will be available in Me > Help anytime. We also confirm that orders that are not shipped within 5 days will impact seller statistics and therefore seller badge. Thank you beforehand for your understanding, The Vestiaire Collective teamHard to return items with defects. They’re being ignored and disregarded.
I have purchased 4 items that came with defects. Missing shoulder pads which are critical to the look and function. Sleeves have been drastically shortened. Hem lines have been shortened. One coat I purchased came with one shoulder missing a shoulder pad and both sleeves shortened. I filed many disputes and the company makes me send them back to France from USA. Customer service is nonexistent. Individually they have told me things that are conflicting and made empty promises. The software itself has problems letting you watch an item. It doesn’t always work as it should, very buggy. Charges of item verification keeps going up and there isn’t a choice to skip that “quality control”, during which they fail to find critical problem areas multiple times.Show lesssarabubuasarasara
Trash
I wish there was an option for 0 stars. Not only do they sell fake designer merchandise, their customer service is a joke. I paid full price for a Prada bag that was supposed to come with authentication cards and a dust bag - it came with none of the above and was a clear fake - crooked logo, no lining, rusting zippers. It was nearly impossible to contact a customer service representative, and the phone number they gave me to contact them was invalid. After months of trying to contact them via email, I was given a prepaid return label for them to “reassess” the bag. After shipping it back, they emailed me 1 month later that the bag was authentic and they would not refund me, but rather mail it back to me. 3 months later, I have not received a tracking number nor the item. Luckily, my credit card refunded me since the entire transaction process was proven illegal and fraudulent. Save yourself the headache and delete this app.Show lessalexandrialrose
Developer Response
Dear Alexandrialrose, we are utterly sorry to hear about your experience and would like to get into details on your request's processing. To do so, we kindly ask you to provide us with Please rest assured that your security is our biggest concern and therefore wish to look into it. Your feedback really matters to us, as we wish to guarantee a safe platform to our Community. Thank you beforehand for sharing and rest assured of our availability, The Vestiaire Collective teamAuthentication, Customer Service, etc. Issues Aside...
It needs to be said more. The overall UI amd experience of using this app is (in my opinion) slightly less painful than using the desktop site, but that’s generous. The authentication process is shoddy, customer service is awful, process of even putting up listings is extremely tedious. Not to mention the fees are higher than most other resale platforms, and Vestiaire has NOTHING to show for the higher fees. But aside from that! Their UI is near unusable, constantly crashing, freezing, it’s impossible to navigate your own items, message potential buyers, there’s so much unnecessary flagging of messages too because they’re afraid people will move sales to other platforms. And I don’t blame them. This app is just awful. 0 stars if I could.Show lessvipsng
App and company still needs lots of work.
I am both a buyer and seller on the app. Vestiaire has lots of potential but they still have lots of work to do. For example, they won’t let you submit professional pictures that you edit yourself. I’ve had many photos taken down for them saying it was taken from online when in fact I took the picture and edited it. Whoever is in charge of cropping and editing the photos after you submit them should be fired. They look horrible. Another thing is only select items are available for international shipping. I tried to buy sunglasses from a seller and Italy and they said they would ship to me. However it is not allowed by Vestiaire. All Vestiaire said is we are working on it. This is not appealing to customers. Your hurting yourself and losing money. Get together with your operations director and figure it out.Show lessdvspsx
Great way to buy real brands
Great way to buy and sell real silver, gold, and name brands since you have the items sent to a jeweler who inspects it first and verifies everything. I didn’t give 5 stars because I just sold a piece and I’m a little confused about how the whole process works from here. I printed out the shipping label to mail, and then I mail it to the company who will verify it and if everything is ok the deal is completed and I get my money and the buyer gets the jewelry. But I can’t pull up info in my account that I think should be there that provides the details about the sale and how it’s calculated and more. Hopefully I can find out if I’m doing everything right todayShow lessRuss3382
