Leave a Review Vestiaire Collective
Horrible customer service
I tried to buy a ring on this app. After a week, the seller never shipped the item and removed the item from their sales page. I was charged for the item and Vestiaire never reached out to me to let me know the item was no longer available. I had to contact them. All I got was a reply that basically said the item was no longer for sale and that they would get back to me in THREE DAYS to let me know how to resolve the issue. But like.... why not just refund me the same day you realize the item you charged me for isn’t available? Like what other solution could there possibly be, and why does it take 3 days to come to a solution? It’s just so stupid. I just want my money back.Show lessana123capa
Disappointed!
Was using and loving this site but received a request to change password. Tried to change password and it would not let me do so, then because it would not let me change it my only option was to deactivate thinking I would sign back up..., now I cannot get in at all. I get an error message. There are no contacts listed for helping you with app problems....
Bad business when you cant contact anyone to get issues fixed with an app.
I was notified today that issues were resolved and can now log back into this app. I still cannot get back in and cannot get anyone to contact me to help resolve this issue! In the message they said I could contact them with a live chat, I tried this and a “robot” said it couldn’t help with this....I am SO frustrated!! Worst app EVER for trying to get a real person to help fix.Show lessTrubluyve
TERRIBLE CUSTOMER SERVICE
l got a pair of shoe mentioned VERY GOOD CONDITION but when l received them they had two parts of leather peeling off and the seller didn’t mention it. l emailed Vestiaire collective and they asked me to send some photographs clearly showing the problem areas. FINALLY GOT A GREAT REPLY “Vestiaire Collective does not exchange or return of items bought from individual seller. l have gone ahead and enabled the put back on sale button on this item. Which means you can put it back on sale with just a few clicks and at a lower price than the commission would have been for this item. l hope this is helpful, but don’t hesitate to get back to me if you have any questions regarding this. Alejandro for vestiaire collective” So, why did they ask for pictures if they weren’t even going to do anything about the problem? They charged me for authentication and control fee when they didn’t check the product before sending it to me. When l find the problem, it’s my fault. Nobody can use this app to buy things with that service.Show lesskeungka
Developer Response
Dear keungka, we would like to apologize again, should the communication you have received regarding our procedures did not meet your expectations. After forwarding your request to our Team, we kindly invite you to find your return label in the "See my account > Orders & sales" tab. We will remain available in the meantime however, should you need any further information in Me > Help. The Vestiaire Collective teamIf only there was a 0 star button...
I ordered three items all in my size according to Vestiaire’s size chart. One was completely wrong, and the other two were stretched out to the point that I could not wear them. Two of them also did not meet the quality of what was stated in the description. I have been trying to return them for 3 days. They have been in contact with me, however they “are waiting to receive the pictures of the discrepancies in the items.” I sent in multiple pictures for each item WITH the original request to return the Items. I spent $70 on items that I can not wear and to resell them on Vestiaire will cost me $60 in total! I am very disappointed not only in the quality of the items that I received, but in the customer service practically refusing to let me get a refund OR simply return the items. Of course I want a refund, the size guide ON THE APP was incorrect. I did not just spend $70 on items that are useless to me, just to take time out of my schedule to contact them and be refused to do anything about it. I AM DONE. Ps. If the issue is fixed in the future I will gladly remove this review.Show lessSomeone who plays this gamr
Developer Response
Dear member, we are utterly sorry to hear that your experience as a buyer has not been as expected. Our size chart is standardized and serves as a guide, however, each brand has its own chart. Rest reassured, if the purchased item is non-compliant to the sellers' description lcustomer care will accept the return of it. Please note, that you have the option to relist your items within 72 hours of delivery, free of charge. We kindly invite you to check our return policy on our Help Center. Thank you beforehand for your understanding and we remain at your entire disposal, should you need anything! The Vestiaire Collective teamMay be good for buyers terrible for sellers
Extremely difficult to use. Sometimes they will request more photos but will not give any further information so you don’t know which ones were not good or how to improve them so they can list your item. (Made even more ridiculous by the fact that they were the same photos that they had accepted previously). Extremely low suggested pricing on NWT items and if they deem your price too high they also will not accept it. If someone makes an offer on your item and you accept it the offer is not binding and immediate payment does not happen they give them 24 hours to pay with no repercussions if they do not meanwhile all other offers have expired while you were waiting for nothing. Tried to pull my items and it wouldn’t delete them so I ended up just deleting my entire account. Definitely will not be using this app/site ever.Show lessDawnnreneetm
Developer Response
Dear Dawnnreneetm, we are highly sorry to hear that you were impacted by the technical error that occurred on alerts, advising to modify pictures without any motivations put forward. We kindly inform you that our teams are currently delivering a fix for this issue. Regarding price suggestions, our Curators can make up to two of them and are tasked to recommend a price that will guarantee you a fast sale. Prices suggested take into account similar items in our selection, to make sure the entire catalog is relevant. Having gathered feedback from our sellers regarding price offers being non-binding for the buyers, we have decided to reduce availability time to 1 hour after acceptance of offer. Feel free to start a chat with us on the App in Me, Help should you have any other feedbacks or requests, as we'll be glad to help out The Vestiaire Collective teamThey sell fakes!
I’ve done a lot of research on realisation par dresses specifically, comparing details on the authentic ones vs the dupes made by Chinese manufacturers, in order to safely buy them second hand from other apps. However, I was excited to begin using Vestiaire Collective with the assurance I would 100% receive authentic pieces. Very quickly, I realized there were many obvious fakes listed, and one particular seller was labeled “expert seller” and had sold multiple fakes. I contacted their customer service and they denied the possibility of one of their specialists ever letting that many fakes process and said they would leave a note for the warehouse... what about all the poor buyers that have already been scammed?? This company has built false trust and clearly has no validity. I’ve even heard of other buyers receiving fake LV bags. They are a scam.Show lessfaithvorite
Vestiaire needs to hold sellers accountable
It’s great that Vestiaire authenticates for you so at least you know that what you’re getting is authentic when you get it. The problem is that Vestiaire allows sellers way too much time to ship items out once the item is sold, 30 days is a ridiculous amount of time to allow someone to ship something! In what world other than Vestiaire is it okay for someone to pay for something and then have to wait 30 days for it to come if it comes at all?! Vestiaire do better! Hold your sellers to a higher standard, the buyer has no recourse in this system other than to wait for a seller to respond or flake out! That is just wrong! If sellers are flaking or taking 2/3 weeks to ship flag them as non complaint sellers so the us buyers can avoid them!Show lessLsbakermathews
Sellers Are Questionable
I have looked at several items and read the reviews before asking a question. It seems that a lot of the sellers never respond and some postings have been up for months based on when a question was asked. I’ve also made bids on items with no response. Not sure if the sellers are even active or just left a listing up and never visit the site. I’m concerned about buying something and having the seller never follow through or having trouble with the product/ item not as described and having no recourse. It doesn’t seem like there are enough checks and balances on this site requiring the sellers to stay active, respond to buyers, post additional pictures, respond to an offer.Show lessTam.lange
Not user Friendly, quite bad service and unprofessional vendors.
A month in, and I’m using the Affirm app to pay for my purchases (3), here to say that I have a chunky loan to pay for 3 months now. After all the processing and such coming from overseas, and it still hasn’t arrived, yet I still have this loan.
- Finally a response back saying one of the items are disclosed because it doesn’t ship to my location, yet the payment arrangement has been intact. (Not sure how I can get my refund).
- One vendor aparently has sent the item to ship back to their location...which is a definite scam...once again, my payment arrangements are STILL in tact. Have yet to hear back if they’ll actually ship it to me this time around.
- One other item hasn’t arrived just yet.
On the other hand I really do hope my experience will change, I spent a chunk of my paycheck on small items.
Cons:
Bummer for me.
Either processing takes awhile or there was some type of error that’s been overseen.
Very long wait time.
Not really great up to date updates on the processes, processing, or processor. Better yet not detailed enough.
Not the best app out there.
Pros:
Easy app, easy fish, easy payment options.Show lessvalerie_t
Big Scam
I am giving one star because it deserve it. I am having a message saying “hey, our shipping fees has decreasing ! start shopping” I said ok, let’s see this wonder happening, and when I try to put some item in the shopping cart, the actual fee it’s higher than before :)) I am sending them a message to ask them why they do this, why they lie in this way and I get a message “we’re sorry that you are not happy with out shipping fees”. Now they said that their commissions has decreased but they raised the shipping fees for the customers which is the most expensive shipping that you can find on any other shopping platform. I would recommend to anyone who want to sell anything to go to ebay or whatever something else because VC it is a big scam and money waste for both sellers and potential buyers. Very disappointed !Show lessmarjoriemoreau
