Leave a Review Vestiaire Collective
App bugs and customer service
I like the purpose of the app but when there is an issue with an order or you actually want to talk to customer service it is extremely difficult. You have to go through a whole preset response menu and hope you find a way to say you need more info connect to a person. Then sometimes the app bugs out and when it asks for your order number before connecting you with a representative they keyboard disappears so you can’t type in the order number. I’ve tried restarting my phone and the app and for some train it won’t let me open a new chat it just keeps taking me to the broken one. I submitted a request because my order has been stuck with Vestiaire with a status of quality control within 2 days for 2 weeks. But it can’t get an answer from them, a chat person told me they would contact me by email with more detail about getting my order moving but it’s been a week and nothing has happened..Show lessMlh124
Developer Response
Dear Mlh124, we regret to hear that you have been facing difficulties reaching out to us ! To check your request and test your chat window, could you share with us you order number for instance ? Thank you very much for providing this information, The Vestiaire Collective teamUse with caution
I downloaded this app after being a trusted eBay seller for over a decade. I thought being geared towards more high end items it would be a good experience. Instead I had an absolute nightmare of a run around for weeks from their ‘Support’ team to get payment for a sold item.
During the time I was waiting for payment, I was bounced around an array of representatives, each response I received was from a new person. Not very reassuring when an issue arises. Each person would confuse parts of the ongoing issue and respond without clear paths to resolution or transparency as there was no thread of understanding.
It made me concerned about selling more goods and stopped me from wanting to list higher priced items. Sellers beware.
I have deactivated my account as the team didn’t even have the grace to return the selling fee the took from my item. I genuinely suffered hours and hours of customer support issues. Returning the fee might have kept me on the platform and not writing poor reviews. I don’t need these added headaches as I’m sure many others don’t.Show lessdeeken_25
Cannot get a refund from item that does not match the description
I bought a pair of heels on this app. It is worn that what seller described “very good condition”. It has more stains, color change and a noticeable little hole on one of the heels. I contacted them and got in chat with an agent. Well, they asked me to return back the item to them for a second authentication to see if the items are really “does not match the description.” If they did match the description, why do I have to request a return and a refund? Duh
I’m leaving this review until I get the result! I’m so disappointed because I have shopped from this app for a while now, bought a lot of items from them, until this kind of thing happened. :(Show lessavaherr
Customer service needs to improve
I bought 2 things from them. A clutch bag and a wallet. For the clutch bag it was easy buying but the last part from shipping to usa. It was bad because apparently they put the wrong address on my package, which the carrier was FedEx. and I check and it’s my address so in the end I haven’t gotten my package because only the sender can request to drop it off at a FedEx drop-off location so I can pick it up . The wallet is another story. It says it takes 2 days to authenticate but it’s been 4 days already. I contacted them and they told me they would look into it but haven’t responded. and it’s their job to authenticate as soon as possible because it’s what they are claiming. So I hope who ever is reading this doesn’t happen to them. Juts expect to wait around a month for your things to arrive because i haven’t gotten my stuff.Show lessFree gifts for apps
Developer Response
Dear member, thanks for bringing this to our attention and so sorry about your experience. Usually the timing to handle a sale is indeed of 48h but extraordinary factors may delay the process. We deeply apologize about the inconvenience. The VestiaireCollective TeamWorst customer service of all time
I bought an item a couple months ago. It was shipped from France to the US via FedEx. For some reason the package has been stuck at the import hub and hasn’t moved in 1.5 months. I called FedEx and they said only the shipper can request the package to continue on. I’ve tried several times to get help from vestiaire and they often no help. They want me to give them a copy of my ID, which I could see if I was asking for money or something, but all I want them to do is call FedEx! They refuse to assist and I’m not sending my ID to anyone especially since they are behaving so suspiciously. I have NOTHING good to say about this company. I feel totally scammed.
Update: Another month passed and still no help. Contacting the federal trade commission, the BBB, and leaving negative reviews everywhere I canShow lesskac765
Items being labeled as “Sold” when it is not really sold
I’ve been using Vestiaire Collective for a few years now, and I’ve never experienced what I am currently experiencing. There is clearly a bug or some sort of malfunction when it comes to items being listed and labeled as “sold” when it is indeed not sold. Sellers are legitimately confirming how the item that they have listed is being labeled as “sold” but the item is still available. I have been trying to buy a few items that is experiencing this malfunction and it has been completely stressful and such a big inconvenience for both parties involved. Also there should be more resources and different ways to contact customer service from a buyer point of view because the options that we have to manually pick from is not ENOUGH! Please fix this issue ASAP, this is very unprofessional and very disappointing!Show lessGrace Gayle
I received a counterfeit
DON’s use this app. I bought a Messika necklace and paid for 15 usd authentication service, but I received a counterfeit I later knew it doesn’t even match the original design. I contacted the customer service, and they said it’s authentic because they checked it. Then I sent them the detailed pictures of the differences between the counterfeit and the authentic one on official Messika website. Now they sent me a return form and said they would check it again for me. But if they decide it’s authentic, they will keep it in their hub and resist it on my page to resell it for me. Even a non- professional authenticator can tell the huge differences just by looking at the pictures. But their professional team can’t. I strongly suggest you google “ vestiaire counterfeit ” before you decide to pay for anything. This company isn’t trustworthy I swear to God.Show lessice320pisces
NEVER HELPED ME OUT WHEN I LOST MY ORDER
I made a order on a pair of Versace sport jeans which they made me put down a users name and when it was time to pick up my order from the local Walgreens they said I couldn’t get my package because the users name that I put on there did not have a identification card. So they forced me to have to call FedEx which was giving me the runaround stating that I needed to get a hold of this company. I tried reaching out to this company multiple times and I have yet heard back from anyone who runs this company. So now I am taking action into my own hands by placing a lawsuit towards them. My advice to anyone who is using this app…. Please reconsider another website because they will gyp you out of your money and never reach out to you to see if anything can be resolvedShow lessMr. Blammit
Terrible customer service
I’m having a terrible time with this site. There is some confusion with my account so they closed it and won’t let me back in. But the issue was actually resolved several months ago. I buy handbags for a collection and spend quite a bit of money. I have tried several different ways to contact them but no one will help me. The phone number and emails don’t work. The people on the chat say someone will get back to you but no one ever does. It’s the worst! I wanted back on because they have decent selection but now I don’t think it’s worth it. I’ve asked repeatedly for them to send a record of my transactions because I can’t log on to get it for myself, and I get no response. It’s very insulting. I don’t cause any trouble. I go on there and buy bags. I don’t know who the business genius is there who thinks it’s a good idea to treat your paying customers like garbage.Show lessMsmmmMargaret
App is usually a mess
I have a love- hate relationship with VC because they have really Good stuff with decent prices.
However, the App constantly logs you out on its own, and when you try to log back in, it becomes a big problem. A very big one!
Also, the new update is a complete mess. Can’t read notifications, can’t view your favorites, can’t sort / filter. Whatever update was done needs to be reversed or improved, but as it is now, it is a serious headache.
Another thing is what I call “Rigid Template”. VC doesn’t give sellers enough freedom when it comes to description of their items (that includes pictures), which makes it a little difficult when buyers are searching.
All in all, there needs to be some serious improvements with the App. VC has a lot of potential to be bigger than the likes of Poshmark & Mercari, and I am hoping they can tap into it properly.Show lessDemmy Gee
Developer Response
Dear Demmy, thank you for sharing with us your feedback ! We will make sure to share it with our teams, regarding the platform instability you have noticed. Kindly note however that we are still working on the favorites and wishlist features. We remain available for any requests or questions you might have, The Vestiaire Collective team
