Leave a Review Vestiaire Collective
The WORST customer service!!!
PLEASE do not try to sell any item here, they have one the poorest customer service I’ve ever encountered. I fully regret the decision I made to let go of such a special item for me. If only I had known of all the trouble that this company has created. I have a month trying to understand what happened with a pair of Manolos that I sold. They stopped sending me updates of my item once it arrived to the department of authentication. No update, no payment, no response from customer service. I have sent various emails, try to solved it through their chat and when I tell you this is horrible, it’s HORRIBLE. Their answer to my item being lost is that “by now it should of been fully paid to you” yes I know that, that’s why I’m contacting customer service because I can’t get an answer, it’s seriously so frustrating. DO NOT SELL OR BUY ANYTHING FROM HERE.Show lessmochnnz
Terrible customer service
Twice now I’ve had vestiaire cancel my order upon inspection, citing “stains” but not providing pictures or a chance for me to approve the purchase anyway.
Recently, an order was canceled at their hub, due to “stains” but when I contacted them saying I wanted the item anyway - they still continued with the return and suddenly told me it was not because of stains, but actually because “the seller wanted their item back.” Ridiculous. I asked for a coupon or some sort of incentive to keep shopping from them, and was told they would send one but they never did.
They also have a subscription service which allows users to buy into listings and save them in the bag. Apparently I cannot subscribe and it was incredibly disappointing seeing an item I was looking for for years sit in someone’s bag for hours while they kept renewing it before checking out. Sometimes don’t even see new items from brands I like because the subscribers just purchase them before they reach the general market.
I’d rate this app 3/10.Show less420vegan
App Not Working For Me
I’m thinking of closing my shop, as this is
just one more of a few other issues I’ve
been experiencing.
When using the app, Vestiaire for what ever reason
translates & changes the wording in my item descriptions. As a result, the grammar becomes
confusing & words are changed. This is mortifying
because buyers read this, and a lot of it doesn’t make sense, and often provide false information
on what I’m selling.
You cannot quickly edit the descriptions.
You have to talk to chat support and wait
at least 24 hrs for someone to approve. Sometimes they never update my listings after submitting my changes to them. It’s been a 50/50 chance of having the listing updated properly by support.
Strangely, if I use the mobile site instead of the app, there are no translations to my descriptions.
I think this site could be amazing. But we need to be able to edit descriptions & add additional photos on our own. Or it’s just too much time wasted in chat support.Show lessVetiver Oud
The bad outshines the good
Great idea, unfortunately the terrible selling experience has outshined any positive aspects of Vestiaire. All of the other negative reviews are spot on.
I’ve been going back and forth with customer service for over two months now about an item that I sold, which was seemingly lost due to the shipping label Vestiaire provided me.
During this process, after somehow swapping my case with that of another customer, and in doing so revealing our personal information to each other (a huge violation of the company’s privacy policy which they have barely acknowledged), they are now asking me for a photo of my ID to open a report on the lost package with the carrier.
This basically puts me in the position of deciding if it’s worth risking my personal information again to possibly recoup the value of the item that was lost due to Vestiaire’s incompetence.
At seemingly every turn, the user-hostile experience of this app is pushed back onto the customer, leading me to ask, why bother with this good-intentioned but poorly executed platform, dear reader? There are better alternatives.Show lessSosososodope
Worst customer service ever
I ordered something from this app over a month ago, it got returned to the seller, and I have been fighting to get a refund for the last three weeks. Every few days I get an email saying the case will be resolved in 24 hours, but it’s been weeks and still nothing. I even got DM’s on Instagram from the seller who said the package got returned to her, and still all I get from the customer service representatives is that the “investigation is ongoing”. They don’t have a phone number and you can only contact them through email or chats, which get disconnected half of the time you use them. While it seems like a great app, it’s only okay as long as everything goes smoothly. I’m out $100 and doesn’t look like I’ll ever get it back.Show less_elizabeth_27
Do not buy they don’t really authenticate or don’t know how to
I paid the extra money for the authentication and they said they did so but when I received the shoes they were counterfeit. I had to argue go back and forth with them and even send pictures comparing an authentic item. They even admitted previous buyers returned the shoe due to sketchy authentication. Don’t buy from here. This is the response I received they will never see my money again:
Thank you for returning this item and for your patience while we investigated your recent order.
Our team has now checked the item again, and we agree that the item does not perfectly match the seller’s description.
We will therefore be issuing a full refund, and you should see this reflected in your account within the next 5 working days.
We would like to take this opportunity to sincerely apologise for our mistake with this item, and thank you for raising the issue with us. We want Vestiaire Collective to be a place where our community can buy and sell with absolute confidence, so we’re genuinely sorry that this experience did not live up to expectations.
We hope to see you on Vestiaire Collective again soon.
The Vestiaire Collective teamShow lessigdeygdy(5
I’m reporting them to The Federal Trade Commission for THEFT and Fraud
I like many of you went onto Vestaire to sell and buy products. I like you was misled, they either allowed the buyer of my first sale to keep my bag without paying….. Or they kept it themselves . Needless to say I was never payed and my sale went out December 18th. When I contact them on the stupid chat line their agents follow the same strategy . They play dumb , Nee dreferwnce numbers, etc. well truthfully each of them knew exactly who I was. If your trying to get your property or payment back I suggest you stop wasting your time and add your complaint to mine …. Contact Federal Trade Commisssion and Put These Thieves in their place! Don’t stop there, make formal complaints to apple. There are hundreds of us, they won’t ignore everyone . Get them taken off the App Store so they can or steal from innocent people Any more !!!!Show lessdirty uncle kerti
Good Product Options but HORRIBLE Customer Service
At first, I loved shopping on Vestiaire - they have good product options over a variety of sellers and types of products. But BEWARE, they have the worst customer service out of any platform I have ever seen. I purchased a product that, shortly after purchasing I realized was gravely misrepresented in the listing (I basically thought I was buying a purse and it was in fact the size of my palm”. I reached out to Vestiaire immediately about the issue to see if we could cancel the order before the item was shipped. I was told that, although they agree that the item was misrepresented, the Seller is the only one that can cancel the order. I reached out to the seller and she refused to cancel in order not to hurt her “selling reputation”. Once I actually received the item, I reached out to Vestiaire again. I have been tossed around with about 5 representatives for a complaint that I filed. Finally after days, they just told me that they agree the item is misrepresented but I didn’t reach out within 72 hours of receiving the item so there’s nothing that they can do. Plus, I reached out before the item was even shipped. Many other sites will give you a one time leeway but not here!
Anyways, what I am saying is you can find some good stuff on this site. There’s also a chance that you will pay $300 for a keychain that fits absolutely nothing. If you have money to waste, go for it.Show lessTaraneh Jones
Developer Response
Dear Taraneh, we are getting back to you regarding your query on your item’s size. Indeed, we first must apologize to you regarding the the possibility to cancel this purchase, as all elements to identify this information have been available prior to your purchase. Please note that your seller indeed advised the exact measurements (2 x 2.3inches) on October 18 in the ad comments. In addition to this, we also must confirm that the model of the bag has been correctly advised here, rendering also access to information possible. Therefore, we would like to take this opportunity to apologize to you regarding the processing of your request and kindly inform that the relisting has been reenabled on your item. We remain available for any further contacts and hope that this clarification has been helpful ! The Vestiaire Collective TeamScam
Beware of this app they don’t tell you that you do not get paid directly, and that you have to wait on them to approve your payment before seeing your $.
I sold a piece back on the 4th it was delivered the 10th and still I have yet to be paid for it (it’s the 16th). Their “help center” if you can even call it that is just a robot feeding you prompts until it runs out of options and says sorry I couldn’t help. Not to mention the ridiculous percentage they take out of your earnings.
This app is honestly worst than just getting on Depop and crossing your fingers - at least there’s an immediate payment.
This app is supposed to be some kind of designer luxury app but it just feels like a company wanting to get their hands on designer pieces that they can determine the pricing for.Show lessTaylarie
CUSTOMERS, look at company response.
GTA V San Andreas “Simeon” once said, “You tell me what you want, and I will very carefully explain to you why it cannot be.” First review that appeared for me was “SCAMMER CITY” and it wasn’t what the user said within his context but more so the company developer team response that helped me dodge a bullet by downloading this app. When coming face-to-face with a thought out and well explained paragraph(s) they didn’t only, in summary, tell the person that it’s out of their hands and everything is moderated AUTOMATICALLY. Which is an incredibly red flag for a LUXURY app that people are spending hundreds if not thousands of dollars on to get scammed. But they accept that fact and do nothing to change it but explain their badge might get hurt for taking your money after grueling hours of work and you want to look nice and you see reviews that might be from competitors and buy the item not knowing they’ve been stolen from. The app and the company and website itself is a failure and with that being said, they have full potential to hire a customer service team as a luxury application that can help battle against the issues within their own system. Take it as a note that they don’t care about helping you, if you need help go to the settings and hope it works out and deal with it, at least that’d be the most honest way of putting it.Show lessGash.
Developer Response
Dear Gash, we are getting back to you regarding your recent experience with our platform and services. We regret to hear that your requests have been left unanswered and that the support level offered by our services did not comply to our standards. To make sure we reply to all your questions and your requests, feel free to get back to us here and advise on your username or on an order number / item reference. Thank you very much for providing this information with us! The Vestiaire Collective team
