Leave a Review When I Work Staff Scheduling
Non user friendly
The app is not user friendly at all. It is nearly impossible to trade shifts with co-workers. The vacation request go to random managers rather that your assigned manger and they can make approvals when they don’t even work at the same site. I tried to petition vacation time on the app and had to simply give up and tell my manager in person because the app would not allow it. I have also tried making the schedule with my manager and it is extremely difficult to make changes to the schedule especially since every single change made has to be saved individually, if save is not selected at every single change then nothing is saved and hours of work never happened. This app is not user friendly at all.Show lessJade2892
Hands-down the best app of its kind.
I’ve tried many different shift scheduling/clock in/out apps before. Some were good, some less than good, and some were outright treacherous.
‘When I Work’ is not good, it’s not even great, it’s spectacular; it is by far the best scheduling/shift planning/hours and pay tracking/extra shift finding app I have encountered with!
While the smartphone version offers all the features you need, it is not until you access ‘When I Work’ from your pc and realize this app’s incredible potential. The amount of clever features and details is amazing, it’s like having a bookkeeper/HR person sitting next to you ... for free! Time is money and having this app saves you both. Lastly, kudos to your customer service… big kudos, that is. When I first installed the app, I needed some help so, I e-mailed your customer service, hoping they can enlighten me within 24 - 36 hours. However, I was wrong ... I received an e-mail with detailed explanation within an hour. So, keep doing what you’re doing … because you are doing it right!Show lesslawme
Developer Response
Hi, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives so much easier. :)Post and Pray Method is Out the Door!
I manage a small swim club with approximately 27 staff members. I was using MS Publisher to type up a schedule, hang it on the wall and pray people showed up for shifts and had shifts covered when needed. The problems came when the guards started texting me to swap shifts and I couldn't keep track of it.
WhenIWork has saved my life! I am able to develop a schedule, post it and the guards can swap away because the can only swap with other guards holding the same certifications! I no longer stress that there will be missed shifts, confusion about when to work and failure to cover for people! The app also helps me manage payroll to insure I stay within budget!
I can't run the club without this app. I can't say enough great things about the support team and the ease of use. Download it! You won't regret it!Show lessLess Mush
Developer Response
Hi there- We are so happy to hear that When I Work is helping make managing the schedule easier! We would love to send you and your team some free When I Work swag! Feel free to reach out to us at support@wheniwork.com and we will send you something special. Cheers!Awesome app
This app is amazing, and saves so much time. Everything is made so much easier just by clicking the app, whether it be to see when you’re working or to request time off. This app has saved so much time. I love it.Stephalicous:( :(
Fantastic company & Scheduling Service!
One of my clients has been using this service for almost a month now. They provide hands on training, which really gives you a quick-start boost to getting your company online. That being said, it is REALLY easy to use and gives you the option of publishing your shifts live, or just keeping them where you can work with them until the time is right to publish live! You can create recurring schedules, one time schedules, you can color coordinate different departments, communicate with all your people in one place, and send out individual message or blast messages! It really is an amazing service! And very reasonably priced! The only room for improvement I will say is the phone app. It is stupendous on a computer, but the phone app does need some visual improvements. But it definitely does what you need it to do! I love it!Show lessDarcInGA
Developer Response
Hello! - Thanks for your nice feedback! We are happy to hear When I Work has made scheduling a breeze. I have passed your feedback to our product team regarding the mobile app. We are constantly working to release updates and enhancements to our software.Worth every penny!
We have only just started using this app a few weeks ago. But can already tell how valuable it will be the season! As a public golf course, we have dozens of seasonal employees and keeping the availability straight for all of the young workers we employ has always been a challenge. Plus the app is flexible enough to allow crossover of positions as many workers are trained in different to work in more than one area of the business. I used to spend days working on a schedule for the following week, and now I can put it in the hands of multiple people who can all work on the schedule the same time.Show lessAmyAdamsFAN
Stupid
What a stupid app that won’t let you even sign in correctly
All very good to tell me that I need to enter a correct phone number but doesn’t tell me why it’s wrong or what format is required
I’ve tried a large number of phone number options but none work, so I can’t even get in to see if your stupid app is any good
Useless
RBShow lessRBSting
I can't see history as of yesterday
I work for a major airlines and we use this app to track our shift drop split and trade we also use the history to keep track of who we picked up because w have to note it the day we work. As of yesterday. The history is not there for us. We deleted and reinstalled still not working please fix asap
Also are team is large and we drop pick up swap and split a lot. Daily we have to put who we are working for. Can there be an added feature that when we pick up a shift that there is another line stating who we are working for it will eliminate a lot of issues for teammates and add the capabilities for teammates to add personal notes to a work schedule as a personal reminder. Right now it's only a supervisor feature. It will help teammates when we need to remind ourself for future task in one place.
Thank you in advanceShow lesshughescloset
Developer Response
Hi there, Thanks for reaching out with an app review! Can you email our Customer Care team about the problems you are experiencing? You can contact them by sending an email to support@wheniwork.com. We would love to help resolve this issue.Attendance needs work
I’m a huge fan of When I Work we recently started using the attendance app as well. However It takes me almost an hour every pay period to fix my staffs hours. When I work doesn’t offer any kind of automated rounding which would stop unintended overtime. Example an employee clocks in 3 minuets early and clocks in 4 minutes early from lunch and then 3 minuets late clocking out. So every day you have 10 minutes of overtime, that adds up to a huge amount of unintended and in un- authorized overtime. If they would provide an option for overtime rounding that is already approved by the labor department It would make processing payroll much quicker.
Btw the law states under 8 minutes round down over 8 minuets round up. 8:03 gets rounded to 8:00 and 8:08 gets rounded to 8:15
Hopefully this gets addressed soon.Show lessidagreg
Ok
I had a bad initial experience; but, after deleting and reloading the app, it Almost became useable. My main suggestion now would be to change the placement/color of the Clock in/clock out button, and the Take Shift button. They are the same and easily confused in haste. I picked up a shift unintentionally, because I was trying to clock in. The app froze...couldn’t clock in. Back out and came back in...pushed the button. Apparently came back to a different screen and ended up signing up for a shift that I didn’t want.
Another update: received notification that the schedule for the upcoming week was released...so contractors can pick up time blocks. I cannot see any of them. Next week is blank. In fact, every day is blank. I’ve never been able to access this to sign up for blocks. Ever. Which means I can’t get priority on the jobs.
In case I’m just missing something, I tried their tutorial videos...and what do you know?...they don’t play. None of them. Every one is a black screen. Well done.Show lessClockwork Orangutan
Developer Response
Hi, Thanks for your feedback. We definitely want to improve your experience with When I Work. Can you reach out to us with the issues you are encountering at support@wheniwork.com? Our Customer Care team would be happy to help out.
