Leave a Review When I Work Staff Scheduling
Availability no longer usable
I am an MFA student, so being able to set my availability for different parts of the year is incredibly important. With the old version, this was incredibly easy to do. I was able to set different availabilities for different parts of the year, set when they started and ended, and add names and descriptions for each, making it easy for both me and my employer.
But since the new update, that is impossible. The interface for availability has become confusing, and setting specific dates is no longer apparently possible. Any change made to a specific day is applied to all dates indefinitely, regardless of what the starting date or end date is set as. It is effectively impossible to set an availability beyond the current week, an even then it must be entered day-by-day using a calendar.
This is unacceptable. I have no choice but to use this app, since my employer set it up, and now I have to submit my availability by hand and hope it’s respected. This may actually cost me shifts in the long run, since my employer is already inflexible with the schedule as it is. I imagine I’m not the only user in this situation. Please return the availability menu back to its previous, usable form.Show lessIt's No Sam
Developer Response
Thanks for letting us know your feedback! When I Work released a new day by day availability to make it easier to enter a specific date’s availability. If you have more questions about setting your availability up under the new design, please check out our Help Center center at help.wheniwork.com/ or email us at support@wheniwork.com. We are happy to help!New update is TERRIBLE
Before, creating my schedule and setting my availability was a breeze! I could switch it whenever school was in session or vice verse. I could even set a preference for being unavailable twice in one day, or set my availability for a certain time span up until a specific date.
Now it is on a weekly basis - terrible idea. For example, for Friday I am available all day. But now, I want to make my Friday’s unavailable to work from 5pm-12. When I try and input this, it keeps telling me it’s “conflicting with another day.” This is absolutely absurd! It’s not conflicting with another day because I don’t care about future dates, I want it to be consistent every Friday now! Now I have to delete my entire availability schedule for each day just to change ONE availability for any day. It’s ridiculous.
PLEASE undo this. Or at least give each person an option. Maybe it’s a glitch because being a 19 year old, completely understanding technology, me nor my coworkers the same age as me can figure this out.Show lessRusty728
Developer Response
Hello! Thanks for alerting us to this! When I Work released a new day by day availability design to make it easier to enter a change in your availability as it comes up. If you are running into snags entering your preference, would you mind sending an email to our Support team at support@wheniwork.com? They would be happy to take a closer look into this issue for you. Thanks again!The new “My Availability” section is terrible
We use When I Work in our college to manage student employees. They used to set up an “Availability” calendar based on each semester and whenever they require a change in schedule, we just would have them to either request time off or create a new availability for that period.
The old Availability system allowed then to do that very quickly since you graphically visualize your week, but now we have to add slot by slot in a very complicated way.
I understand that the new system would probably serve occasion when the employees will have a different schedule every week, but I honestly think this is a minority among When I Work users. I think it would be great to have both new and old systems working together.Show lessbrunocdeo
Unnecessary update
I’m sorry but the new update is terrible. It deleted ALL my availability for the rest of the year which I just input 3 days ago which took me ages. And now I’ve been forced to input all my availability again on an even worse interface that took me twice as long. The new availability interface, both in the app and on the computer is very annoying and clunky to navigate, and also unclear. The other one was much simpler and smoother to use and the option to add multiple availabilities was really convenient for those of us who work casually. My boss just notified us that EVERYONE (40 plus people) from our workplace will have to input their availability again because they all got deleted due to the app update. We rely on this app heavily and have a strict rostering system that was just finalised yesterday and now my boss has to start from scratch. Please go back to the old interface for availability preferences. Really disappointed.Show lessDidnt have a choice
Multi Store Manager
I love this app , it's very useful for our business , helps tracking where people log in or out ,and it lets you know when someone forgot to clock in as well. We've been having problems for a while with it logging users out but i think that got fixed , the only thing that's not really convenient with the new update is the filter when wanna check out the schedule for a certain location , i think the old way was way more convenient especially when you have access to multiple locations it will show you all of the locations at once ... it's kinda of a mess ! wish you guys went back and eliminate that filter , other than that's it's a great tool !Show lessVal C
Developer Response
Hi Val - thank you so much for taking time to review the When I Work app! We are glad you are loving it to help track the staff and better manage attendance. Also, thank you for sharing your feedback on the filters - this is noted! There will continue to be updates and we will take that into consideration if you find it useful to view all Locations at once. Thanks again for the ideas and thoughts, and for choosing When I Work!Does NOT have an improved Schedule View.
From a scheduling POV, previous versions’ method of filtering the view was FAR more efficient.
The clunky “improved” view may bearable for an employee checking out their own shift, but not when you’re scheduling several dozen employees across several location, working through the week.-Bayani-
When I work is awesome.
This is the first company I have worked for that uses "when I work". It makes tracking shifts easy and no mistakes. Lots of businesses could benefit from using this system.Jetskibum
Such a great app!
Found this so handy when scheduling several young staff in a remote pop up store scenario.
The staff were able to follow all the schedule changes via their own app.
100% would pay for this appFortune&Blame
