When I Work Staff Scheduling User Reviews

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  • Good, room for improvement including reliability

    When I work is reasonably priced for its feature set and provides great basic overall options to perform workforce planning.

    There are tools which are not easy to understand so may end up being ignored, and there is poor reliability with the work chat feature, which may be a hindrance.

    Overall good, though even the higher paid plans don’t include much needed options.
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  • Great easy app to keep up with work

    Easy simple and efficient
  • Comprehensive package

    We are a small business with two stores and have been searching for a reasonably priced roster/timetable software for years. At last we have found the perfect solution. We are still discovering more and more features!
  • Job Site function

    Please fix the job site function - at present employees cannot click on a phone number or email address within the job site. This means they Have to manually write it down then call it. This can be fixed easily! Please please do it.
  • Good useful app

    Very good to keep track of when working and available shifts.
    Would be better if could choose specific dates to view rather than having to flick through week by week. A month view and then selecting a date would be better
  • Great, needs some work

    Update: Overall works well, and chat loads quickly since an update. Thank you!

    Overall this app has been awesome for my job, the only issues I have is with the group chat. It takes forever to load them along with not sending messages at all. It’s very inconvenient as it’s just easier to text my coworkers/managers instead of bothering with the group chat. Sometimes notifications also do not come through. The group messaging needs and overall but besides that the app is awesome!
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  • So far so good

    Started using this app a couple of weeks ago. Seems simple enough. In two minds to upgrade already to the paid version. Seems a bit expensive at $1.50 per user especially when we have bank charges and exchange rates to pay. Might be worth the creators looking into a UK pricing.
  • Great app overall

    See title. Functionally very handy, and light years ahead of what my job was using before.

    My only complaint is it’s a tremendous pain trying to enter my schedule requests, when I scroll down to the date I want and the app decides to jump back to the current date. For some reason it only jumps forward, so if I entered availability requests on the 1st I’d be golden (but I can’t enter them until end of the month, so it happens every time). Also the app doesn’t update the year, but that’s probably an oversight. Took me three tries entering my January requests until I realized 2018 was still selected.
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  • Employees complaints

    The app in theory works.
    How ever, you need wi-fi to use and even that it will say there is no internet connection at work or home.
    With notifications turned on most people at work don’t get notifications.
    The drop or swap shifts is very basic, however I don’t know if that’s from workplace management or app development.
    Keeping in mind we use it in hospitality.
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  • Awful!!

    Usually I don’t leave reviews on apps but for this app I need it for work and it’s glitches has created complications for my every day life. I updated the app and when I reopened it kicked me out of my work group. I tried to log back in and it said find a workplace and I typed in my job and it said it was waiting for approval from my manager but the same email that said I was waiting for approval is the email where I get notifications from this app saying my schedule as if I am already in the group even though when I go into the app it says it kicked me out. it’s super Frustrating because when I go in the app I can see my self as one of my coworkers like it’s two separate profiles even though it’s the same email and same profile which makes no sense. This is an app I need to see my schedule for work and to see my work chat for work updates finally my manager had to except the request that made it look like I was a separate profile but I have only signed up with one email and it’s the same email I used for them to accept me back in. So we had to start all over and I can’t see my past schedule or my hours but I can see my other profile that apparently doesn’t exist anymore
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    Developer Response

    Hi there - Sorry to hear of the trouble you are having accessing your account. Please reach out to us at support@wheniwork.com so we can get this resolved. We are here to help!

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