Leave a Review Wärtsilä iSailor
One of the best interfaces around but disappointed about subscription
Update January 2019. The change in iSailor App to a no-discount subscription model for the expensive charts is not welcome.
I use both iNavx and iSailor since I also want to have access to NOAA electronic charts, but am often flummoxed by the iNavx UI. iSailor’s interface accomplishing tasks like building a route easier.
Now if only an iPad could work in the rain or in bright daylight!Show lessMitulica
Very disappointing change to annual subscription
I’m giving this app a 1 star rating due to the forced change from outright purchase-type to a subscription-type service. I initially paid what I thought was s premium price for a product on the justification that this was a one time payment for charts with an un-expiring update service. Now suddenly, I am required to pay annually for the same service that was already included in my initial purchase price! I can understand if they wish to do this for new customers, but to do this to the very customer base that probably contributed to the success of their business, is a very poor business decision indeed. They could have considered “grand fathering” in the existing customers. I have had no response to any of my service requests which is also suspect. There was never any difficulty in getting a response before. It’s almost as if they’re embarrassed and don’t know how to respond. Very disappointing. I’m sure most of their old customers will now be doing a fresh look at the competition.Show lessAlfiebelly
Developer Response
Dear Alfiebelly, thank you for getting in touch. We continue to provide updates for all chart folios purchased before November 28th. Unfortunately, our agreement with the Danish Hydrographic Office has changed and we are no longer allowed to provide free chart folios for the charts they provide us with. The chart folio remains available to the user for as long as he wishes. If you have any questions or would like to discuss this further, please do not hesitate to contact us at isailor.support@wartsila.com and/or at join@isailor.usTop app / Transas customers disappointment
As a career professional mariner, instructor and active recreational boater I would say that this was a top application. Very useful and fair. The motivation for the change is evident and unless they somehow revert to the way that the charts were managed I am afraid that most customers will delete it from their devices. I think that the changes have not been communicated effectively and long time Transas customers will be very disappointed.Show lessCapTommyB
Extortion
Wow this sure was a great app before you decided to extort your entire user base. I used to use this to teach my sailing classes basic navigation, but I won’t be paying a mandatory subscription for updates. I advise you to change it back and save your app while you still can, because these reviews won’t be getting any better.Show lessDopplarguy
scam at its best
used to be the best chart app that I recommended to friends, despite expensive rates for charts, which supposed to last forever. With new subscription fee even charged for previous already paid maps, it’s like a scam company default on their previously signed contract, and never know what it’s going to do in future, your App will back fire ! Well understood, developer trying to cash out and get best valuation with subscription fee revenue, a supposed steady income for investors .... but wait a minute, your active users are dropping out, not even paying for your exisiting maps! developer should consider loyalty of your early customers! Think again and rectify soon before your App is for ever deleted !!Show lessDennisWantToComment
Developer Response
Hi, thanks for getting in touch. We are now offering free unlimited update on all charts (besides Denmark due to the Danish Hydrographic Office requirements) purchased before Nov 28, and special deals on all charts until end of Feb. Hope you will enjoy these special offers!I did love this app....... NO MORE!!!
This used to be the best app. I used it because I work as a master sailing for a large commercial company and they use Transas so I am familiar with the charts etc. Seems they are getting away from pleasure craft business...... unfortunate. Guess I’ll have to revisit that upgrade I was pushing towards to get us up to full ECDIS capable aboard our vessels.... not if I have anything to do with it.
I have paid a fair bit of money for the charts in the areas I run for work (to have as a backup) under the premise that they would be up to date. I WANT A REFUND!!!!!!!Show lessBeirut36
Developer Response
Hi, thank you for your message. We are now offering free unlimited update on all charts (besides Denmark due to the Danish Hydrographic Office requirements) purchased before Nov 28, and special deals on all charts until end of Feb. Hope you will enjoy these special offers!great but now expensive to keep updated for new users
This app has just been bought out, was a great app which I highly recommended before. Just got very expensive with new owners.sad yachtsman
Wartsila have had a change of heart - chart updates for purchases pre-28 Nov 19 are free again
Can’t now locate my previous negative review due the retroactive change to charge for chart updates. Great app. Used it for a lot of UK East Coast work. Very clear and a great supplement to both paper and other vector charts. If you can live with the update costs when buying future portfolios then you should take a look.Show lessTron_7654
New owners now charging annually for charts previously purchased
Latest update automatically charges an annual subscription fee (which is greater than the original purchase price) for EVERY CHART FOLIO YOU BOUGHT! Unless opted out, your credit card will be charged every year! No thanks. I’m done with iSailor, since my PURCHASED charts will now no longer be updated.Show lessWestpacsailor
New subscription is terrible
This new update with the subscription service is horrible. Before the update this was my go to app for quick navigation. Now I will find another app to put my money towards.brianc9012
