Leave a Review Capital One Mobile
Never has this app not done what I’ve needed it too but…
Love the app ever since switching from pnc and have never had any hitches or anything of the sort. I’m really only writing this review to see if getting a dark mode is in talks from within the development team any time soon. Its only one of many select features that every app should be pushed out with especially now a days. As well as I’m not sure if it’s done it but just from what I’ve noticed my app doesn’t seem to notify with a notification when money either comes in from direct deposit or direct person to person transactions. More times than I can remember is only know because I’d get an email telling me someone has sent me money and then I’d check but I’d rather have my app push the notification out to me instead in real time.
But other than that those are my only two gripes I guess that I would like to see added everything else works as intended and couldn’t be more happy with the app as is.Show lessninety—nine
Ridiculous
I chose capitol one because it seemed so simple and easy and has so many benefits. But a little voice in my head was thinking, “so what’s the catch ? They have everything!”
Here’s the catch: Any time I try to use my debit card I get an email saying there is fraudulent activity on your card. Every single time. How can I ever buy anything ? I tried to buy diapers at a regular store and nope! “We’re seeing some fraudulent activity on your card. We went ahead and froze your account. Go ahead and call us to resolve this issue.”
I called and they simply said we can’t stop it from doing this on certain websites like delta. So I just can’t buy a flight through delta ever in my life I guess amongst other things. I had to call my father and use his card to buy something for $11. It’s so ridiculous if I could give 0 stars I would.
So what do you want me to do capitol one? Call you EVERY TIME I need to simply buy gum or tampons at a store ? People need debit cards. Or is it just for show. I have called customer service so many times, but I shouldn’t have to do this on and on and on again. I just got the account and I’m already going to cancel it. I can’t handle being treated so terrible. This is absolutely ridiculous.Show lessmadebymarie
Only cares about “credit wise” and dodges everything else
Got credit wise a while ago and decided to get a credit card through capitol one , got my first bill in the mail and went on the app and online to get it set up and pay my first bill and no matter what I do to sign in on make a payment it redirects me to credit wise and never takes me to the actual credit card account page/info all it does it show me my credit wise report and show everything about what todo or what to apply for with my credit even though I just clicked the link that says make a payment, also the website /app only shows things for credit wise and it’s very small and hidden under multiple tabs where you find credit card make a payment link and it just redirects you to credit wise , on the app you can try and add credit card to profile and the app says “something went wrong we hit a snag” and I’ve signed out and reinstalled the app multiple times and it still comes up with this error. Capitol one is a scam/dodgy sneaky company and i wish I never participated in there credit check/ credit cards due to this sneaky / dodgy frustrating structure they put together. STAY AWAY SAVE YOURSELF THE HEADACHESShow lessHunter9975
Love the app, but…
My feedback in situations like this, for every app that holds me hostage for my opinion before releasing me to go about my business ,as I had planned, is evermore the same “Stop!“ Please show me the respect and common decency that I deserve by not hijacking my process and requiring me to answer a question before I can be free to complete my tasks. Please assume my intelligence and ability to find an use a “contact us” link to submit my suggestions and feedback should I choose to do so. I am extremely busy and have difficulty focusing on any one task in the midst of annoyances and distractions. It seems to me the reasonable question for your company would be: “do we want this individual using/exploring the benefits of our product or would we rather interrupt his thought process and cause him to forget what the heck he was trying to use it for in the first place, or would we rather have him click yes or no and then give us an answer that we won’t be actionable with anyway, and in this way end up with no changes to our annoying policies and now a potential upgrade gone, or a referral to new business is left feeling unappreciated and frustrated with nothing nice to say about the product?”Show lessPracticalSofi
Lost faith in capital one
About two months ago was sent a Walmart capital one credit card.
Used it 4 pr 5 times and than all of sudden was rejected at the check out. Had use another card. 1st call to capital one about the situation was like a 2 1/2 hr call. The girl kept putting me on hold. End result was the needed proof of identification. This included copy of social card, drivers license, and utility bill. A copy of the social security card really scared me. You are always warned about about keeping it confidential. I expressed my concerns about the sending the the card. Now I have two other accounts with capital one. Which they aren’t questioning me about. Same email address. They won’t give me any more information. Was told they would send me a special email encrypted, so I can email the copies back to them. Basically this conversation went on two more times. NEVER got the emails. My email address is good. They never had their IT people check out why I couldn’t receive the special email from them. Never heard from them about my other accounts. Why this one, if I don’t call them, the never call me. Everything is so secretive . I pay my bills on time. The way this whole thing is being handled is very scary to me.Show lessMs peepers
So very disappointed I’m Capital One.
I opened an account with Capital One in December of 2019 to rebuild my credit and I have never been late to this day. Not even during a very hard time during the Pandemic, I still managed to make on time payments. I opened a quick silver account in September as an effort to have more revolving credit and try to help my credit more. I had an issue with my bank and it caused apayments that I made to both of my Capital One accounts to be returned. The bank situation was resolved and My payments to both accounts were immediately paid. Capital One sent me an email alerting me that the payments were returned and asked me Covid was causing me to have financial hardship and asked me if I needed help. I didn’t need help, the issue with my bank was resolved and I immediately made the payment to both my accounts still not causing me to be late on payments. I learn a couple of days later that my accounts were both being closed for FRAUD!! How do you commit fraud on accounts that you make payments on monthly for almost 2 years. One hurts me the most in this situation is that I’ve worked so hard to build my credit and Capital One just closes both of my accounts after sending me an email asking me if I need help. Capital One closing these accounts has set me back and now I probably can’t buy a house. I’m so devastated! WHY SEND AN EMAIL ASKING YOUR CUSTOMER IF THEY NEED HELP WHEN YOU DONT REALLY MEAN IT AND YOU HURT THEM INSTEAD OF HELPING THEM!!!!Show lessCmdco20
Love the bank and the app but…
My feedback in situations like this, for every app that holds me hostage for my opinion before releasing me to go about my business ,as I had planned, is evermore the same “Stop!“ Please show me the respect and common decency that I deserve by not hijacking my process and requiring me to answer a question before I can be free to complete my tasks. Please assume my intelligence and ability to find an use a “contact us” link to submit my suggestions and feedback should I choose to do so. I am extremely busy and have difficulty focusing on any one task in the midst of annoyances and distractions. It seems to me the reasonable question for your company would be: “do we want this individual using/exploring the benefits of our product or would we rather interrupt his thought process and cause him to forget what the heck he was trying to use it for in the first place, or would we rather have him click yes or no and then give us an answer that we won’t be actionable with anyway, and in this way end up with no changes to our annoying policies and now a potential upgrade gone, or a referral to new business is left feeling unappreciated and frustrated with nothing nice to say about the product?”Show lessjcmarkhus
Perfect bank account. No. Seriously.
I started my bank account 3 years ago with capital one. I am so impressed. I scan a check on a Thursday night at 9:00 PM, 3 hours later it’s deposited. How? I have no idea. I run out of money in my checking account and need to squeeze a tank of gas in my truck… no problem, keep $1.00 in my account and no overdraft fee. Forget that pesky subscription comes out the 20th and bounce a check? No problem. No fee. Want to create 1500 checking accounts in one day? Easy. Want just as many savings accounts? Done. Want to send money to Taiwan via zelle? Seamless. So it’s 6:30 PM on a Friday and your card gets declined for to big of a purchase? Say a down payment on a high demand truck. No problem, they will answer if it is 3 am on a Sunday. “ hey, can you increase my spending limit just for today? Yes sir, no problem.” Bet. The solution to all personal banking problems. In person banks are annoying nowadays anyway because of COVID… not sure why exactly you would ever need a bank visit anymore tbh… unless your technologically challenged I guess. Thank you capital one!Show lessTalk to it
Yea… I’m disgusted with the rigid corporate greed
Easy to use? Sure. 2 points in airline miles for every dollar spent, not bad except that I pay $59 per year for that feature. Customer service, no complaints historically. However, their unwillingness to facilitate a one time request to waive $50 in interests charges for a customer of 8 years who spends $30,000+ on the credit card yearly because I made payments late twice in the same year (by 1 day and 2 days respectively), and during the year of the pandemic? Not having it. I rather frankly but nicely reasoned this out with a supervisor, but as she calmly explained to me what they do for one they must do for another? I mean yea, you are right. You shouldn’t be so rigid with ANYONE. This is maybe the fifth time I’ve been late in the history of owning the account (again of eight years). There are just too many better offers and better flexibility with other credit cards not to protest in the form of taking my business elsewhere. There are several apps out now that allow you to pay off purchases over the course of three months with no interest and no late fees. Just something for you guys to think about. Seriously Capital One, how short sighted. They were earning $700 - $1,200 a year just from purchases I made from the retailers. Anyway, time to spend those airline miles, change over a couple of autopays, and shop for my new card/app company. Boo, Capital One. Just boo.Show lessThomas - Real Human
Useless App
I am happy with the bank but extremely disappointed with this ‘Updated’ App. Things started to go downhill in January 2021 when an upgrade was made. I was left with a message that popped up saying I needed to download the latest iOS version (which I had done 1 week prior) The App supposedly supported 12.0 and above. I called support and spoke to several people in the bank branch and no one could explain why the pop up message continued. Now I can no longer use this App because it supports 13.0. Every other App I have considers the need for 12.0. I don’t understand why Capital One developers made This change but I’m certain I’m not the only one affected by it. Not everyone has a new phone or should be expected to buy a new phone just to use an App. I imagine Capital One is going to lose a lot of customers for lack of consideration by the App designers. Extremely disappointed in this (non) service.
Do the developers even read the comments? There are an extraordinary number of dissatisfied and disappointed customers that have written reviews here re: the inability to use the App because they can’t upgrade their phones to iOS 13.
Probably soon to be ex-customers if you are unwilling to rework to App to include everyone.
Thank youShow lessgingeroux
