Leave a Review Capital One Mobile
Best Decision Ever!!
We had identity theft and decided to find a new bank. Very skeptical about the small number of brick and mortar and none in less than 8 hour drive from us but the customer service that we received from the very beginning won us over. Not once did anyone make us feel that our tiny paychecks were not worth their time. Capital One 360 has made us feel like we are catered to like millionaires and ALWAYS easy, fast, affordable banking with AMAZING customer service. I can’t remember the last time I have been impressed by a bank let alone the app, customer service, and quality of products and services offered in one place. We even got our car financed with them and again online using auto navigator. Now a savings account that is super easy to take from checking and put into savings. It’s so easy and the app is the most user friendly app that I’ve ever used. I’m so happy with the company and the app. I definitely recommend. I also recommend visiting one of their “cafes” we loved it and can’t wait for more to open closer to us!!!! Thank you so much Capital One for making our banking needs stress free!!Show lesstigersfunnyface2
Best App Ever!
I usually do not have notifications turned on for most of my apps because I work in the operating room and they would be going off all the time. But I kept this one on because my three kids have their own card on my account and it helps to keep track of when they use it (which is suppose to be for emergencies unless they ask). This App helped me to know that my daughter was in jeopardy one night when I got a notification at 0234 in the morning that a charge on her account was at a bar that she wouldn’t have gone to. The card was taken by a man who assaulted her and we were able to track him down based on the notifications from this app that are in real time. It gives the location and the time of the transactions as they go through. And the awesome customer service people were so helpful in how they closed just that card and fed-ex’d a new one for her the next day! I thank you for making this app easy to use also. I pay my balances and check my activity and have never been so up to date with a credit card before using this app. Thank you, thank you!Show lesskbthankful
Inaccurate-do not trust!
Never trust this app. They can claim to update often all they want but it’s not true. They are currently in the process of closing ALL branch banks! That includes every ATM attached to those buildings. I travel ALL of the time and switched from Citi to even crappier Cap1 HUGE mistake. They make all these claims about convenience but I’ve had nothin but problems. All I want to do is make Instant transfers from my Cap1 checking account to pay towards my credit card while traveling. I should be able in todays world with all the technology out there to move money from one account to another at the touch of a button. Instantly. If I take out too much cash and do not spend it and decide to put back into a Cap1 ATM before getting onto a plane I shouldn’t have to go to 4 freaking locations only to find NONE of them have working locations AFTER having checked the app and the CapitolOne website Repeatedly to see it said those locations confirmed and stated they had working ATMs that took deposits! Are you kidding me? Why can’t this be updated at the minimum of midnight every night for accuracy? I officially hate Cap1 and want to take my business elsewhere. By the way multiple people and myself passed each other while attempting to frequency other ATMs and branch locations. At first we laughed then we cursed as we passed each other the fourth time. We all were fed up. I spent almost a habla tank of gas doing this today! Absurd.Show lessCrystal Pystal
I am beyond happy with them
I could never say anything bad about Capital One after what happened to me today. I called last week to see if they would agree to remove late payment report from my credit. They stated that they couldnt do so; which I know isnt true. But that is besides the point. While on the phone the representative Brandon asked me why I had gotten behing on my payments. I explained that my husband passed away in October and due to funeral cost all of my orher payments got behind. At which point I proceeded to cry my eyeballs out while on the phone. Brandon never rushed me to get off the phone. He gave me all the time I needed to collect myself. Long story short, fast forward to today I get a knock on ny door and it was FedEx. When I opened
my door it was a box with flowers inside with a note from Brandon sending his condolences and hoping to bring a little joy to me during this time. This might be that Brandon as a human being felt my sorrow and wanted to make things just a little better. But to him and the compaby as a whole. THANK YOU!Show lessJuana Felix
Yay Capital One!
I’m writing this review immediately after capital one got me some of my money back from a shady company. I was unwittingly signed up for a subscription service that I did not need or use after making a $2 purchase from them months ago. Today capital one notified me that my card was being charged as it does with every purchase DO NOT TURN OFF THIS FEATURE!! At first I didn’t see it’s value but it notified me immediately that my card was being charged. I did not expect this at all so I call Capital One through this app. After a few voice prints I was connected with Cici who got in touch with this fraudulent company as I was on the phone with her and fought for me to get my money back! No it wasn’t the worst fraud there is but money is money and I’m glad she took my complaint seriously and made it clear we were on the same team. This is my first experience with capital one and I am very pleased. I highly recommend this app and their company. If you have one of their cards YOU MUST GET THIS APP. I don’t know what you’re doing otherwise and why you wouldn’t have this app.Show lessFirst time with Capital One
Love it!
I really like this app. Love the Credit Wise feature!! It’s given me some awesome tips on growing my credit even more. The app also gives me FREE weekly credit score updates. That’s neat! I am really enjoying my new credit card with Capital One and this cool app. I have called customer service to help me activate my Apple Pay and literally I was connected to someone within 10 secs of my call. I was dreading a long wait... Surprisingly, no wait time, no automated menus, the agent was already aware of the reason to my call and offered me fast, courteous service right on the spot. I am very impressed. I have been a loyal member with AMEX since 2010, but I have got to say, you really surprised me. I’m glad I decided to give you guys a shot. I heard lots of great news on the Clark Howard radio show. I heard a caller discuss a restaurant charge an exorbitant amount for a tip and you guys caught it before he even left the restaurant! THAT is excellent service! I have had that happen before so I could IMMEDIATELY relate. And then it dawned on me... maybe if I would have had Capital One, I could have had a COMPLETELY different experience and never had to go through that nightmare to start with.... So, I am here. Thank you!Show lessRick904
I love the app + credit wise feature
I’ve been using the Capital one app for about a year and a half. It’s easy to use, easy to make payments, easy to redeem cash back rewards. It’s a great and easy app. I like it way better then my Bank of America app.
I also love the credit wise feature. It has help me go from mid 700’s to over 800 in a little over a year. It helped me understand what would raise my score and how simple patience and keeping balances low would lower my score over time. I loved he simulators. I plan to buy a new car eventually and I want to be over 800 when I do it and I understand once I buy that car my score will go down a bit. I’ve turned down every offer to open a new credit card as I know it would lower my score for a while. I opened a few accounts at the same time I got the app and then I realized that was a mistake and I should not have done them all at once as I really didn’t need to I could have paid cash for one of the items so now I just have to wait for them to fall off as “new accounts” I think will happen in about 5 months and my score will go even higher!
Thank you capital 1 app designers. Thank you credit wise people!Show lessbrandybrandy
Mr. Capital One
Well, I would like to entertain the idea that someone or thing will take the time to read this.
I would like to state for the record that “ I Bobby Jackson “ will continue to be a loyal consumer to the entity, We’ve had some ruff patches and yet we’re still together. My credit cards that I have with us have taken a turn for statement balances above the status quo. Yet, I’m willing to continue receiving emails pertaining to financing our/my new vehicle. I’m not ready to purchase . I know that you or us should see that I have broken away from the semi constant balances that I kept. I hope that more attention is paid to my accounts and that I’m able to quickly get back on track. The app on my smartphone has been very helpful. The only downside to the app is that it takes several days for my funds to transfer to and from my external accounts. While avoiding the hassle and delays, it causes me to inadvertently save money. Having a snap view of my credit on credit wise has also equipped me with the knowledge I need to continue my journey towards bettering my credit. We’ll see ow it plays out.
Bobby Jackson JrShow lessAccounts!
Can’t trust them
I got a credit card through Capitol One as a way to help build my credit. When my first payment came along, I tried making a payment through this app for my minimum payment. It was returned a few days later, so I was advised to try again since the funds were in my other account. Well I tried again, and again the payment was returned. I called customer service again, and was advised to try and use my other accounts bill payment. They assured me everything was fine. Well I tried that, and the payment took, but then my account was promptly closed. When I called the customer service team for the third time, they advised that I had had too many of my payments returned so they closed my account and there was nothing I could do. So now my credit has been affected, I have a bill for $400+ dollars, and they refuse to even apologize or offer any kind of solution.
After this, I turned off my autopsy immediately. I was going to wait for when I had enough to pay it in full and be done with it. Not long after I find that my autopay wasn’t turned off, the app had kept my info, and despite having cancelled my other account it was still trying to make unauthorized payments. I emailed customer service several weeks ago and have heard nothing from them. Don’t trust this credit card company or their app.Show lessSpacedoutzephyr
Pretty solid mobile and online banking
I've been with Capital One about a year now, and have few complaints. Mobile and online banking are easy to use, and visually appealing. All accounts are conveniently located together, and details and features are pretty self explanatory. Rewards are easy to use, though transferring rewards to other CapOne accounts is limited by the account type (kind of annoying). The system has occasional issues, and I've been denied access to my accounts for sometimes hours, though this is not a regular occurrence. My main complaint is in how long it takes to do pretty much anything with Capital One. Transactions take days to post (and you cannot pay for pending transactions as you can with other institutions like Chase). And transferring money into CapOne savings accounts is about a week-long affair. Other than that, nothing terrible to say. I had to contact customer service once-- they were professional and kind. Overall, quicker would be better, but I'm pretty happy with my Capital One accounts right now.Show lesscolestar
