Leave a Review Capital One Mobile
Forced upgrade
Bad enough they want the latest version of their app but that they also want you to keep buying a new phone along with it? The latest version they didn't make for the latest version of earlier iOS versions and unlike other banking apps such as wells fargo, citi, bank of america, american express, which work and provide updates, Capital one somehow insists on some feature in the latest version of iOS that is just imperative to function. I think not. Fix that, not everyone has a new phone. Even spare phones that one uses in the mean time just to get by when they lose ability to use their phone (lost/broken/etc) cannot do any banking. Don't tell me you have more security than all those other big-name banks either. Note that there isn't a "new update" released they want you to use that came out arbitrarily rendering prior ones useless, but an internal decision to just make prior versions no long work after phoning home. They only want to write an app that uses stuff in iOS 13 and 14, which nothing exists that is required to do banking, i'm sorry! There just isn't. Lazy programmers. What this does, is just have me use the banks i can actually use-your lack of thoughtfulness and consideration just shoots your own self in the foot! Bye!Show lessMnKK1
My favorite bank
They don’t charge you any money to keep your money, the capital one venture card it’s very easy to use and the rewards are good, the people are friendly whenever you have to talk to themAnd it’s not very difficult to get one of them on the phone. Capital one is my favorite bank I also bank with Bank of America and Chase and I do quite a bit would be a VA but I still don’t like them as much is capital one. Chase Bank and everybody else have a long way to go to catch up. The only problem I can find is that there are very very very few actual locations where you can go inside and do any banking. There needs to be a few more locations to make capital one competitively accessible. I also live in a very densely populated area (Dallas Fort Worth ) and there is still only two and I have to drive over 10 miles to get to either one. And all I would say if you were a person who needs a bank account and you do not have a capital one account you will be making a mistake. Even if you already have another these are very easy to get and highly convenient to have cheers!Show lessIzzsolo74
Good app but quirky lately (UPDATED)
I’ve been using this app for years and prefer it over competitor’s offerings. I like that notifications can be configured and received for every transaction. However within the past week or so, these notifications have been arriving very late — like many hours after the transaction has occurred. E.g. if my wife makes a purchase in the morning on her card I won’t see the transaction notification until the afternoon and I have to ask her if that was a legitimate transaction or not. It’s not very helpful, please look into why these delays are occurring.
EDIT: reduced from 5 stars to 2 stars because the delays in the purchase notifications have gotten absurd. I have iOS and SMS notifications enabled for purchases and both have been arriving OVER TWLEVE HOURS AFTER the actual purchase time. This is plainly ridiculous. Please fix!
EDIT2 (14Jan2020): OK back to five stars for now! The notifications issue seems to have been resolved as the “Instant Purchase Notifications” are back to being “instant”. Overall I have no qualms about this app as it’s easy to use for the few basic things I need it to do, with the notifications thing being at the top of the list. Thank you for the fix!Show lessanecbs
Lacks personal touch
I’ve been a customer for 14+ years and had been very satisfied with the service. EXCEPT if you need to speak to someone. I walked into the bank on Ryan Street in Lake Charles to open a new acct. This would be a second account to keep my insurance proceeds (Hurricane Laura ) and spending separate from my household acct. I was rudely told that EVERYTHING is now digital, and I would have to open an acct. on an IPad. I told her I didn’t have an IPad and I lost my computer in the hurricane. She just kinda shrugged and dismissed me to move on to the next customer. No help whatsoever. I was so upset I felt like opening my accounts at another bank. I also needed to change my address and order checks. I don’t see any of that on the website. I normally bank at the Country Club Branch (closed ) where the employees there have always been helpful and polite. All of the desks where employees are usually sitting there and willing to help, are now empty. I believe you have lost a lot of older people (they have a lot of money) by not having anyone available to assist them. A friend (age 75) went in to open a 100K CD. Of course he was told he would have to do it himself, so he left and deposited in another bank. Your bank employee told him which bank to go to... that was helpful.Show lessTansRoad
E-Bills Don’t show accurate status
The app is generally great with two exceptions (and I can’t find a way to DM these complaints/suggestions)
1. E-bills are useless on the app. The app always indicates 0.00 is due on my e-bills. to see what may be due...even when a bill is overdue. At the exact same time, the website (or Safari) view will show an actual amount due and red warning that the bill is overdue. It has been like this for years. I can’t believe they haven’t fixed this yet. It’s very misleading and caused me to miss bills because I thought the weren’t due yet. (Lazy, yes. But I came to rely on my other online bank with which I also have e-bills because they display my bill status correctly)
2. In older versions of the app I could see many months of historical transactions. Now it’s very limited and sometime you need to look for something older than one month.
CapOne - your are my third bank on these accounts and I’ve gone through NetBank (which had great online bill pay (pre apps), to ING which would not support e-bills at all at first and forced me to another bank for e-bills, and now to you. If you’d get your e-bills better managed in the app, I could finally move away from the other bank. Please fix the e-bill status displays in the app. Look at some of your competitors for best practices.Show lessQueenB Pepper
Need huge improvements on the app for notifications etc...
For example: I would love to see notifications for my debit card on the app... that would be super helpful to see your spending of any amount of money. So all information regarding your debit card is important too. You can only get texts which helps too, but if you can have texts+notifications all that working at the same time that could be better. I’m pretty sure that we need that on direct deposit account holders too! I can tell that CO credit cards works way more informative, but other bank service apps has the ability to see notifications for debit card spending already. I mean why not have developers/engineers take a look at the benefits and the full potential of this app... Just revamp this app use your skills think big... invest on your product/app/services to get it fixed at its fullest UI customer service, tools, options plus content. Capital One hasn’t been very successful with these updates.... so keep an eye on these issues/suggestions think about this! Be the best bank app ever... don’t wait for weeks or even complete months to improve it. Remember when it comes down to $$$ anything really matters!Show lessEldaftbro-1
Missing components
First, y’all need to add electronic funds transfer that allows checking account to checking account electronic deposit transfer this eliminates paper check delays in the mail; such as with regular web bill pay, and makes things far more efficient. Please add this feature other banks do, I’ve had this feature before thru other banks, Capital One should have this as big name as it is
Secondly, why can’t I see my recurring transfers or any transfers in pending status and why isn’t there an ability to add or edit as such on the app. I have to go to the website to see and/or edit my transfers, otherwise the app just allows you to make a one time transfer and set one up . Features need to be enhanced to allow display of current transfers n the ability to set up recurring transfers and to edit.
Aside from that, I’m happy with Capital One... another feature that would be nice, would be to add categories to the savings in which you can direct portions of your savings to go, car maintenance in one stash, vacation in another stash, a date night stash, emergency funds stash we could edit each stash to make it our own... this would be fun n convenient, but the first two paragraphs are about business and are high priority on my list as I’m sure it is for others alsoShow lessDavesusmc
360, can’t add external accts in app
Opened a 360 checking account. Everything was great until I tried adding an external account. The app won’t let you do it. App refers you to website. Website wanted me to verify my identity using my phone number, which was already verified previously. Entered my ph number and there was a problem verifying the number. Never had a problem verifying my number with other financial accounts. Website said I need to call. Called customer service. Lady answers speaking a foreign language. Realizes she answered the call, starts speaking English. No problem. Ultimately she explains the phone number verification is different from the previous verification and that it may fix itself in a few days to a week. She offers to link my external account by sending an email to another department if I provide the account number and bank routing number. I asked if I could contact that department myself and she said that is not possible. I opted to wait the week to see if the phone verification goes through. What a hassle. I have another online checking account that let me add an external account in their app without issues. Capital One needs to fix this and the phone number verification.Show lessAnonymous User 23579
Becoming More Buggy
This app used to work flawlessly for me. However, over the past few months it has been buggy. I’m working with an iPhone 6s which as of this review is still supported. Here’s how it’s buggy. I’ll try to open the app and it’ll take around 30 seconds in trying to load before it crashes. I’ll usually have to try to open the app at least 2 or more times before it’ll finally decide to display the log in menu. Once I’m in, it usually works from there but I’ve also experienced bugs after logging in as well where it says “sorry something went wrong try again later”. I’ve had instances when I’ll tap one one of my accounts only to find myself stuck in it and I’ll have to close the app and reopen it again. Assuming I get past the constant crashes before getting to the log in menu. I’ve also notice that it has to think a lot which causes the app to be laggy. I understand the security can sometimes make applications slow but this has been going on for quite some time and it’s getting progressively worse. It’s a great app and it does what I need it to do when it works. But there’s a lot that needs to be fix and optimized.Show lessJessMN.cs
Great app. One inconvenience
The only problem that I have with this app is that where it says WHEN your next payment is due, it does not tell you HOW MUCH is due.
It would be really nice to have that info right next to it.
I made a payment towards the end of the month to turn my balance into a flat, even, number as I usually do. Then when it was approaching my due date the next month, I was not sure if I had covered minimum payment or not. I called capital one and a representative mis-informed me my minimum payment was already covered. I did not make a further payment. Next time I checked, the account was past due and I was charged a late fee. When I called back the next representative was very nice and removed the fee from my account. BUT, it would be nice to be able to clearly see in the app the remaining balance that is due. Or if it has already been paid, $0 until next statement in order to avoid all of this confusion in the first place.
If they do this, 5 star app for sure!Show lessTiered of waiting.
