Needs rewards update
The app is super easy to use and the coupons are super easy to apply even after you have started your order. I do have an issue that needs to be FIXED. After I downloaded the app in the rewards section it states “Earn 10 points for every qualifying order of $10 or more”. I have placed 2 orders easily over $10 and the app has not updated. Also it would be nice to have an option for Apple Pay or to store your credit card info so you don’t have to add it every time.
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Frustrating
I do not like and I do not eat pepperoni. But I love mushrooms. When I use your app I like the convenience of being able to use it and modify ingredients for things. As well as pay for it, add tip and it’s done. Except on the Howies Roll. it does not allow for users who don’t like pepperoni to switch it out for another ingredient. Please allow user in the app to choose what ingredient you want in the howie roll. Otherwise I have to spend the time to order it by app then call up wait on hold to have employee switch it by phone. Thank you. Ps If you take the time to do this modification Hungry Howiees could benefit from the switch. You could add an option to add additional items as well for an additional charge -that’s making you more money.
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PLEASE FIX THE BUGS
Im still waiting for bugs during checkout and ordering to get fixed. It shows I have a reward but always errors out when I try to redeem it. “Server not found”. I’ve tried saving my credit card a million times but always says “Error. Please select a payment”. Then I have to go find my wallet. Then when I enter the card info AGAIN, it carries over the tip from the first attempt and I end up paying double tips if I don’t catch the final price on submit. Maybe not launch the out-of-the-box experience and stick to it so long! Most days I get so tired using the app I give up before placing the order.
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Bad app
Ordered pizza thru app but couldn’t pay with card had to go into store to pay and in the store they had min card purchase in order to use card . And supposedly their is a pizza points program like papa johns I am guessing but nothing on the app. I like hungry Howies and grew up eating this in Michigan ? Moved to AZ and found a couple places here and will continue to eat the pizza but this app needs to be updated and bugs fixed . Customer services inside the shops isn’t the same as 10-15 years ago. If the employees have to do anything other than what’s on the menu like talking, they act like they are confused and need about 3 of them to finish..
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Terrible APP and Service
I ordered online 2 large pizzas one plain and one pepperoni/sausage at the Hungry Howies in Cary NC. When I went to pickup I saw that 2 plain pizzas had been made. I told the person working there that we had ordered a plain and one pepperoni/sausage. He said that was not how the order came through and that I would need to pay for a pepperoni/sausage. I had my wife send me the confirmation of order and he grudgingly made what I had ordered. He blamed the online system for not working correctly but the attitude service made is so much worse. So much for the customer always being right.
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Payment method flawed
When I click on the card I want to pay with and it checks it with a green check and allows me to enter in a tip amount, it comes up with “Error: Select a payment type”. Managers at the store have said this is an ongoing issue. I called headquarters in Royal Oak, MI 6 weeks or so ago and then a franchise partner called me a few days later and said his tech would call me which he never did. They did award me my points at headquarters and I tried to use the app today thinking they had plenty of time to fix it, but I got the same error message. I called Royal Oaks again and the guy there assured me I never called Headquarters in the first place without getting any personal information from me to hold and as I called him out for lying, he spoke over me to put me on hold. I don’t like Hungry Howie’s enough to fight for the ability to use a credit card on the app nor to lose my reward points towards free pizzas that I can get from other pizza places. I’ll just really miss the Asian pizza, but I’ll adjust to the menus of the other 4 pizza delivery joints in town.
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The app has not worked for months
I’ve been using this app for about a year to order pizza from my local Hungry Howie’s. It’s always been easy and convenient. However about 2 months ago I noticed that the app was no longer accepting my payment. No matter what payment method I used it would not work. I end up calling my local store and order that way every time. This most recent time I try to use the app, the entire User Interface is all out of order. The screens are all overlapping, the text is on top of other text, the menus aren’t responsive, oh and not to mention it tries to overcharge me every time. This most recent time it was going to charge me $45 but when I checked the order on the previous screen it only came out to $32. Every single time I went back and forth the number changed and then when I called to order it came out to $35.
To long didn’t read:
-The UI is terrible and can’t see anything.
-The app overcharges and can’t seem to get a price correct.
-Never accepts payment
-Can never complete an order
-always have to call the store directly
Please update to function correctly.
To long didn’t read:
-The UI is terrible and can’t see anything.
-The app overcharges and can’t seem to get a price correct.
-Never accepts payment
-Can never complete an order
-always have to call the store directly
Please update to function correctly.
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Love the update
I usually don’t post but the latest update is so smooth and fast. Before it would take me forever and friends and family would want me to just call in my order. I wouldn’t because I wanted my reward points. I used to order weekly sometimes more. The last time I used the app was almost 2 months ago. Glad I came back.
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Saved cards
I love this app, and use it quite frequently(pretty much 1-2 times every weekend). My only issue, which is why I’m giving it 2 stars right now, is that with the latest update, it won’t let me use saved cards at checkout anymore. I can select them, but it says there’s an error and to select payment method. Even though I’ve selected my saved card.
Other than this issue, I’d give it a 4-4.5 star rating, due to major issues like this every time the app is updated. Either you completely change the options on how something can be ordered, which is how I’d ordered it since getting the app in the first place, or an issue like this.
Other than this issue, I’d give it a 4-4.5 star rating, due to major issues like this every time the app is updated. Either you completely change the options on how something can be ordered, which is how I’d ordered it since getting the app in the first place, or an issue like this.
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App Hangs
Please either remove items that shouldn’t be there or make them work. Currently the large specialty deal won’t load. The app sits there and I have to close it to get back. A few weeks ago that same item generated an error or crashed the app. I regularly have problems with the app and web site. Either saved items don’t work because the deal they were ordered with is gone or they changed something internally that makes it think my saved item is no longer available or things don’t work like this deal.
I used to get pizza from a competitor when I was in an area where Hungry Howie’s wouldn’t deliver and never had as many problems with their site or app. I think it well past time for Hungry Howie’s to use a system that works consistently.
I used to get pizza from a competitor when I was in an area where Hungry Howie’s wouldn’t deliver and never had as many problems with their site or app. I think it well past time for Hungry Howie’s to use a system that works consistently.
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