Leave a Review EZ Receipts
Doesn’t send full image, causes bunches of unnecessary denials
Don’t use the app. Perhaps it works on some device, but I struggled with claims in 2021 because I didn’t realize that each time I uploaded a photo, the app would only keep a bit of it (heavily cropped in most instances). I don’t know if this is because of high res imaging or bad logic, but after months of denied claims (some were processed), I started thinking that either the humans were blind (how can you say I don’t have supporting documentation when I’m providing full receipts with name/provider/date/every-required-piece)…or that the app was messed up. I started resubmitting claims and new claims through the website and suddenly, documentation was not a problem. Don’t use this app unless they do some major fixes on the image uploads or you just want a bad year of wasted time.Show lessSmilinghatguy
App and website not working
This app used to allow you to click on the 3 lines upper left hand corner to take you to the website & allow you to log in prior to last update. It no longer works!! I know my user is and password. I had to use a link from the agent to long in to website & once I click “change transit order” it takes you to a blank screen. Then the agent just disappeared. So I didn’t get the help I need! This is a horrible updateShow lessEvejen001
Inanely incompetent service and app does not work
Some things you get an email confirmation for, which simply says “account activity” and tells you nothing about what happened. With something important like claim denial, you get no email or notification until the app reminds you weeks later to submit a receipt (which you already did). The app never shows that you submit receipts and the “needs receipt” activity stays open the entire time until the claim is finalized on their end. Insanely useless.Show lessPiew piew
App doesn’t work and they know it.
First, wageworks claim that any legitimate FSA claims from a major hospital or healthcare provider will automatically be taken care of. This is true only about half the time. For the rest they want receipts, but don’t submit receipts via this app because they go into a blackhole never to be processed. Whenever contact the support team about emails for receipts already submitted, I get told it’s a known issue, and they’re working on it, but they won’t turn the feature off until it’s fixed, instead they let users carry on submitting through the app and continue to send “receipts needed” emails to you. In summary, app is broken, they know it’s broken, but they’re still going to let you waste your time submitting receipts with the false sense of security that what you’re doing is working. For a company that has revenues of more than $500M a year, it’s really not great at all.Show lessTonyMoroney69
Problems
This process is absolutely terrible, would only allow 3 entries. Pulling up receipts is a problem in that you have to select a receipt to make sure you have the same receipt. There is no way to check status before submitting. If I didn’t have so much money in there I would tell you to keep it. You need to have someone to rework this app to be more customer friendly. I have no understand as to where I am and what I’m getting paid back. Now I can’t send on this commentShow lesssurflan
App created multiple identical claims
Current app version very buggy. It is creating multiple identical claims causing frustration.
I put in 2 claims for $10 each. Received 5 rejections and 1 approval. Since claims don’t have identification numbers, I have no idea which was approved and which one to complain about.
This is a relatively new problem (within 60 days or so), but makes me wonder about the test quality!
2 stars because it is easy to use.Show lessFix123331
Attempting to violate HIPAA
Overall they’re decent, but they need to have a better validation system. Right now you upload a receipt. Well recently they denied a receipt that the provider gave to me and they’re requesting to upload my EOB from my insurance company. I’m sorry, no, you do not get to violate my rights to privacy and I do not want you having info that you should not have in the first place. The receipt matches the charge, it’s from the health care facility and that apparently is not sufficient in their mind. They expect you to do all this in addition which creates a lot of wasted time. I even told them if they need more info they need to contact the company, but they wouldn’t get any info due to HIPAA which they confirmed! So essentially they are admitting they are openly disregarding peoples rights.Show lessxxxxfuxxxx
Makes life easier
I’ve had an FSA for many years and dealt with old fashioned paper forms and submitting claims using faxes. This is much easier, you type in basic claim information, take a photo of your Explanation of Benefits / receipt, and you’re done. The app also helps keep track of your submissions for the plan year and when you are getting close to your annual limit. Highly recommended!
(BTW, if you are reading this in 2021, check out the new rules related to rollover, you might be able to rollover all unused funds to 2022, not just $500. This is specific to 2021 due to COVID.)Show lessApostle220
Poor Cam Use on iPad and Crashes
It’s slightly better than cut...tape..fax.. It is great at seeing balances and knowing status, so it gets a 2.
* horrible to try to take pic with iPad of receipt. The image is 90 deg rotated so up isn’t up when aiming. The AUTO thing is constantly moving the frame when I just want a stupid WYSIWYG pic, the. The final image isn’t what I cropped anyway. Way too many reshoots..
*about 1/3 of the time after finally winning the picture battle, when I hit submit, the stupid thing crashes to to desktop.
Please just dumb down the camera and fix the crashes..Show lessMr. Yuck-O
Uploading receipts
Now this is my BiG issue and Problem. I started using the app mid year last year and all the receipts I uploaded all of them are not denied, I don’t have problem cropping the receipts. 3 weeks ago they updated the app. My 2 receipts; one from my chiropractor and 1 from Kaiser vision is denied. I talked to the rep and they said they cannot see the DATES. I told them its the same
Chiropractor and same receipts that I uploaded last year i am not denied and this month i used my WAGEWORK card to purchased another reading glasses thru kaiser w and my receipts from same
Chiropractor ITS DENIED.
The problem of the new updated app was they only take the middle portion of the receipts and not the entire receipts that’s why ALL THE CUSTOMER REP they say i cannot see the dates and your name etc because they only see the AMOUNT and not the entire receipts you uploaded. FIX THIS PROBLEM it’s adding STRESS ON this uncertainty times! It should be easy but its not in reality!Show lessAmtjs
