Provider Search
Since last update Provider Search doesn’t work?? Up until a couple of weeks ago this was a great app, now what’s the point.
Error messages often in searching
This app search for a provider constantly gives errors. I am convinced this is intentionally done to frustrate customers to avoid the use of the health coverage that we pay so much money per month for. I suspect this because even the service on the phone is confusing in the same manner so this tactic is done by design. I simply needed to locate a near by provider in network to make an appointment and I have yet to accomplish this simple task with this ridiculous app. It gives constant error messages when doing searches.
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Fake rewards program
I don’t understand the Florida Blue Better You Strides reward program. The program, does not offer me any money back or a program to use as of 2023. I had two exams and they were submitted summer of 2022 - I was told to wait 3 months and they were never applied toward a deduction on my payments. The Better you Strides program app never functions properly nor have I received my full benefit after submitting my exams.
Thoroughly disappointed and upset about this lack.
I feel duped by the company.
👎
Thoroughly disappointed and upset about this lack.
I feel duped by the company.
👎
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Great App
I would say that the App is much easier to use compared with the website for some reason. Especially if you have the plan and are being outside of FL. Much easier to use the app to find providers list.
What a headache
We lost our members card, tried to call the number within the app while at the hospital to get the information. The snippy automation process then said they’ll route us to a representative that can help after about 6 minutes of menu prompts. THEN it just hung up on us, this happened 5 times. Couldn’t tell you how infuriating that whole experience was. Ended up having to pay out of pocket due to that
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It is truly terrible
When you follow the instructions from one part of the app to try to change your PCP the prompts outlined aren’t even there. Many other areas of the app are like this too. Nothing fits right in the frame either. Useless.
Easy to use
This app was recommended by the receptionist at my doctor’s office. It made my life so much easier when searching for an in network provider and to key an eye on billing.
Severely Flawed
This App is severely flawed. It is not representative of a real business. Many features do not work and the language selected (English) changes haphazardly from one page to another. The architecture and wireframe are not properly sequences. Some hyperlinks do not work and others send you to the wrong page. Details get stuck or seriously delayed in the cloud. Try them on a Laptop or Desktop instead.
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Rewards Center
I find the rewards center a little confusing. It is sometimes difficult to find reward activities page.
So-so app
I just signed up for Florida Blue and while the app was easy to install and it was easy to register, none of the other app features worked for me and they didn’t have my plan’s details on the app.
