Leave a Review AliExpress
Customer service
There is no one to speak to.
I ordered 3 items from the same seller.
My order has not moved in weeks. The seller does not answer me.
After reading the order has been shipped from China and is in my country, I wrote a complaint that the order has not moved from Nov.11.
Then AliExpress sent me a note saying the seller has not shipped my order yet!terrible communications,terrible,terrible!Show lessterrible communications
Great place to buy things!!
I have been buying from Ali Express for years and they have gotten better every year! I live in the States and it used to take 1 month or more to get anything from Ali and other similar sites. The last 2 years it has taken on average 2 weeks to get most items, sometimes 1 week like recently, surprising with the whole COVID-19 shipping delays Ali has done great for me! Now if I need something name brand very quick, in a day or so I have to hit the normal other shopping sites so I can get an item in a couple days but if you plan ahead just a little and be a little patient you can get some great deals on things, just be smart and check out the seller and feedback and number of sales and star scores and you should be just fine. Ok gotta go, ordering some more stuff from Ali so I can get it before Christmas...
...are you still here, seriously, did you really read this far?? Good for you, now stop reading and go buy some stuff, hurry, now!!!
Oh yea don’t forget to use the coupons you see on the site and on the sellers page, they will save you a little money which makes it even better!!
Ok by...🤗Show lessOld Atari nut
good app.
Love the whole wholesale thing about this app, read reviews before buying. vendors can be negotiated with when buying wholesale only thing is shipping prices are very high so also ask for a discount, you get what you pay for. Always look for the best quality and ask for samples first before buying wholesale bulk items. if vendors reply fast their good vendors. always ask questions when buying, and look at the items that have been brought atleast over 500 times, this way you know that its worth buying. everyone is different so reviews are accurate when reading, make sure to clarify to the vendors to pack them safely if their shipping your order along way. ive brought many times and only a one my order has come to me damaged, and some vendors are slack on replying and giving refunds for those items when its received damaged. other than that great app.Show lessteisela
I got robbed $30
I order 2 items. Neither arrived, I asked for refund on items that offered free refund, and was denied. I spoke to the the sellers and they will not refund me. The sellers on this app are scammers, I’m hoping this review will get me my money backthis ting sucks
Stole my money
Stole my money and sent a defective product it stopped working after 6 days and AliExpress does NOT CARE I WILL NEVER ORDER FROM THEM AGAIN!klolkoll
Lots of items not received 😢
I personally am sick and tired of not receiving a lot of the items I order from Ali express. I do get my money back from items not received, but that’s not the point. I order it....I wait.....And wait.. then months go by and now buyer protection is running out and tracking stopped ages ago and still no item, got to wait until buyers protection has completely run out to lodge a dispute, and then I get money back, and then I re-order and the same process starts all over again. Some items I have ordered 3 times and the process above in between each time I’ve ordered and still not received any of that same item!! Another item on I ordered last week, has arrived today! ( very fast and that’s a 1 off) why they can’t all be like this, I have no idea!! May need to look elsewhere for these items and forget about Ali express I think 🤷🏼♀️Show lesspixiechicky22
Unreliable selling platform and customer support is a joke
I have been using Aliexpress for almost four years. Unfortunately, they have not improved a lot on how they handle orders that go wrong. Which, for shipments from China to US, happens quite a lot. I have recently dealt with situations where the seller pretends to have an item to sell, then they accept the order, they pretend to ship it and then, after one week, no shipment happens. Or with shipments that get clearly lost in some airport in China. What a normal e-commerce would have in such cases, is a clear communication channel to handle disputes and customer satisfaction. Instead AliExpress uses some robot interface to handle customer requests and when the customer is becoming exasperated he is finally put in a chat with some real customer service person, who usually tells him that the case is being investigated and will get reprioritized. The bottom line is that, even in cases you have not received the merchandise - and you will never receive it - it takes weeks if not months to get your money back. My recommendation is to use AliExpress the least as possible, always use a credit card for purchases (thru AliPay) and at the first sign of wrongdoing dispute the purchase with your credit card company directly.Show less555-Marco
Ridiculously long
If you’re a very impatient person like me I wouldn’t recommend this app, I have ordered 2 products on there so far. I ordered a phone case and it arrived after several weeks. it took so long to arrive I totally forgot I ordered it. I ordered a bracelet on the 9th of September and it is now the 21st of October and it’s still not here. The package tracking seems inaccurate it hardly ever changes it stays on one stage for weeks. When tracking my bracelet once a week it says “left country of origin” and it’s been like that for a long time there’s no updates of what’s happening with the package. Not a good place to buy a gift because it’s not guaranteed it’ll come on time. You could order something a month and half or even 2 months before someones birthday and it could still arrive late because it’s coming from China. I’m convinced majority of products sold on Ali express come from China. Yes the products are good quality but the waiting is unbearable. Several weeks for a little silver bracelet is ridiculous and I won’t be ordering from Ali express again. You’re better off ordering from eBay or other online stores where your packages arrive in 2 weeks maximum. Also when trying to get in contact with the seller I never get the answer I’m looking for and never actually talk to an actual person, it’s always a bot that gives automatic replies with information that isn’t useful to me. It’s almost impossible to solve problems through messages.Show lessChug dumps
I haven’t received
I haven’t received it’s been 2 months . It cost 150 cad and I I haven’t received my order . Big scamkyleighrhyzz
Ali Express App Review
For the most part the app works well as other apps of the same type. However, there are times I am looking for something and it totally misunderstands what I am telling it in the search. The other problem I see, is that there’s no way to track your shipment once it leaves China. I waited almost 5 months before I got my last order. Don’t worry though, usually it doesn’t take this long; probably due to the pandemic. Another thing that is very difficult to do, is to review stamps (for paper crafts/scrapbook) and metal dies, because they have the same name and it doesn’t not show if you are leaving the review for the stamp or the metal cutting Dies. The last thing that is very aggravating, is that when you’re order is missing still and you want to put a dispute an order, you have to put a dispute for each individual item in your order; it will not let you dispute the entire order and this is extremely time consuming when you have a very large order. There are boxes to let you check them individually or as an entire order but there’s no button that lets you do the entire order. And it’s the same when you receive your item; even if you get the whole shipment in one envelope. If these things get fixed I’ll probably will give it 5 stars.Show lessSsodagi
