Slower than your old dial up internet
Did you want to open on your TXU app to see your energy usage? Got 5 minutes to watch the wheel turn? From the loading screen to making payments everything takes forever to load. And good luck trying to set up automatic payments. Got a disconnect notice if I didn’t pay my bill. Set up automatic payments but the app shows it was never done and doesn’t have any of my payment information. Switched from Reliant with perfect bill pay history to this crap?
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Week by week
Why does this app have to be removed and reloaded every time you use it?
Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad. It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
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Week by week
Not thought thru. updates every three four five days .just depends on the person who is on the other end- when they decide to work. I would say if you check it every week it won’t disappoint but if you are one who likes to see your use daily- so sad too bad.
It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
It appears these untimely updates happen when the weather turns very cold or very hot. Thee very times when you need to watch the usage. Not happening with this lazy app. A company this big can’t afford to hire a developer who actually understands the purpose of the whole thing. Oh and it also can’t count days. It counts days remaining from the day you’re viewing but that’s misleading because the actual days of use remaining could be another three or four depending on the last day to view. It has no weekly use chart. But that too would probably be two or three weeks behind. Making it- yes- nearly worthless. Disappointing. Constantly - gotta change the light bulb times- but I’ve yet to see improvements. Might as well just read the meter and do the math yourself.
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Does not work correctly
This app is always on the fritz. It does not work a lot of the time. I don’t pay my bill from the app because it might not get to them. I don’t use it for anything other than to see an amount which is usually broken links when I try to use it. So I have to wait for paper bill. Service of the company is good and if you call they are friendly.
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Some information is just made up
This app has what TXU calls an “Energy Dashboard” that purports to show you what percentage of your electricity is used for different things. That information is fake. It shows I use 38% off my electricity heating water, despite me using natural gas for that purpose.
So don’t use the information to help you decide where to make changes in your usage.
The daily/monthly usage data is helpful.
So don’t use the information to help you decide where to make changes in your usage.
The daily/monthly usage data is helpful.
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Yankees!!??
I am not sure where the individual who complained about no being able to look up historical bills and payments. Not able to check your present contract, etc. I seem to have been able to find these things in the app for as long as l have had it
(Which is about as long as it has been around). I have used the app since my first iPhone ( a 2 or 3). So if anyone has trouble finding things in the app, they are not looking at the app. I find it simple to use.
(Which is about as long as it has been around). I have used the app since my first iPhone ( a 2 or 3). So if anyone has trouble finding things in the app, they are not looking at the app. I find it simple to use.
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Glitchy at best
The app is terrible, glitches on sign in, error alerts with no explanation, failures to load. But thats to be expected right?-because if u have ur consumers using a glitchy app then maybe u can increase the likelihood that people get booted and forget/can’t pay, which means you guys can COLLECT MORE CASH from late fees & disconnect/reconnect services! It’s a borderline predatory business practice. And no matter what the app developer says about this review, consider this: what other reason could they have for collecting so much money from everybody but can’t seem to be able to develop even a halfway functional app that consumers can use? Almost every other energy provider in our market has a vastly better app. Somebody should take these reviews and file a PUC COMPLAINT (public utilities commission). Bet it gets fixed then!
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There is no way you can talk with a representative.
We have been without power for over 20 hrs now. I am a disabled veteran and I use medical equipment to sleep by. Because of the lack of communication abilities.i can not find out when the service will be restored. I’m not able to sleep . Which affects my health. I get a text that it has been repaired and it says enter OUT! Which I did do. Then your app says unable to make contact through texts because of issues. You would think since the ice out we had two years ago Oncor would figure how to be prepared for this. Very poor service and the Texas Governor office will notified.
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Have to delete App to get an estimate
I like the convenience of looking the estimate of what my bill is throughout the month. The last couple of months I have to delete the App and reinstall to get the new estimate. I have even called to find out is going on and was told I can go online to look at my estimate throughout the month. Please can someone find out what’s going on with your app?
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Can’t Make Future/Scheduled Payments
I have had this app for a few years and it has been updated so many times but you still can’t make a payment for the future. If you want to pay your bill using today’s date, it will work but my bill is not due until later this month. I tried to schedule it but get a different error message this time. It says “Payment failed”, which is pretty vague. I don’t understand why scheduling a payment for the future won’t ever work. So if you forget to pay on the due date, you will be assessed late fees. Just seem really scam-ish…forcing people to only be able to make same day payments via App. They should publicize that the App works like this and set the real expectation and limitation of this App..
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