TXU Energy User Reviews

TXU Energy Retail Company LLC

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More issues (fixed)

Also when i try to rest my password it never works. When it ask for security questions when i the first answer it works just fine, but when i kove to the second question it never works, it never types anything in the space or sometimes only types 2 letters, now i cant pay my bill 🥀

y tho here for 100

2 years ago

Response from developer

We appreciate you sharing your experience and letting us know how we can improve . We recently published an update to our TXU Energy app in regards to login and password issues and we would like to know if that resolved your issues. You can always reach out to us at 877.472.2898 with additional feedback.

Options screen

This app does not give you the option to view your bills and payment. When trying to access the tab come up to move your services or choose another plan. Sometimes after a few tries it might come up but today it didn’t. And I was not able to log out.
It’s rather frustrating. That really needs to be fixed.

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DD's Nani

2 years ago

Response from developer

We appreciate you sharing your experience and letting us know how we can improve . We recently published an update to our TXU Energy app and we would like to know if that resolved your issues. You can always reach out to us at 877.472.2898 with additional feedback.

Can’t add a new payment method, no idea why

Tried to add a bank account/routing number as a second form of payment method. Info I added was correct, but I got an error message when I hit the submit button. Happened 3 times. Message said to call customer service, and there is no clue as to what the problem is.
My previous experience with TXU customer service was very poor, with incredibly long wait times (over 40 minutes) to speak to someone. So, I am very disappointed that this app is not functioning any better than your customer service system. You should really be able to do better than this.

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rooftopcatmadrid

3 years ago

Response from developer

Doesn't give option to see What TXU FLEX PLAN you are on in App?

I like this TXU APP but it doesn't give you a option to see What TXU Flex Plan you are on?
Doesn't bring up your Rewards on Flex Plan?
That's the only Complaint I have with this App.

pennyrocks

3 years ago

Works sometime

App would be great if it worked correctly. It’s on again and off again. Works one minute then you want to look at a different page and it will not happen.

-Blondie

3 years ago

Finding my plan

We have had TXU for going on 27 years at this current location. I can go look at most things I am looking for, My plan is listed BUT, when I try to click on it to see the plan & see how much I am being charged per kWh, it is No where to be found. In fact I don’t know how much I am being charged until I get my bill!!!! How about showing me exactly what I am being charged per kWh!!!! Please tell me exactly where to find this, I would appreciate it, unless this is something you don’t want me to see until I get my bill.

Ok, you can answer others, but cannot answer mine!!!!

Not a happy camper.

You could tell me as to where to check to find out my cents per usage!!!!

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Has game too

3 years ago

Response from developer

We’re so sorry to hear about your experience with our app.. The Energy Facts Label (EFL) provides a detailed breakdown of your electricity plan. You can find the EFL by going to the Menu>Message Center. Once in the Message Center filter by "Account Information Notifications. The EFL will be the message titled "Your Regulatory Document: EFL". You can also access previous billing statement by going to the Menu>Billing & Payments>Bill & Payment History. Click the arrow next to one of the bills and tap "View Billing Statement" to display the PDF of the selected invoice. You can always reach out to us at 877.472.2898 with additional feedback.

Convenient check!

I like the feature of knowing where I stand in electricity use each week in my cycle. However, this app could use more features such as viewing past history and payments as other electric companies have.

daisie616

3 years ago

Very basic app

This is a very basic app where you can view your usage, current amount due, and make a payment but that’s about it as far as servicing your account. It lacks the ability to view monthly or previous statements, the ability to view your payment history, and the ability to view or make changes to anything related to your profile or account settings. It is also missing a place to view contact information if you have any issues so if you need to contact anyone you have to go to the website to get a phone number. Lots of room for improvement compared to other utility apps I have used before moving to Texas.

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cash balances

3 years ago

Tracking error issue

The other day it said my bill was 2$ less than last week I woke up today it said it had 14$ more than before I checked my usage and its never up this high I don’t use to much electricity but now its estimating my bill to being 80$ when my current usage from today is 32$ its very confusing to find an accurate calculation please fix

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jkshsjs

3 years ago

App Broken!

This app is broken. I’ve tried to login for the last couple of weeks and I get an Alert that says error calling login, password: invalid password. My password is not invalid, can go to the website and login without any problems. Don’t send me another email telling me to update my app until you fix the problem.

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