Leave a Review TAP Air Portugal
Nice UI, but the app is insanely buggy
I have been on the phone for multiple hours with TAP with my wife because our flights just straight up got deleted--after booking them in the app and website. They literally just disappeared. And this is after paying.
TAP, please, we really want to support you guys. Long time, loyal customers here. But you need to get your apps and website fixed because its unusable and completely broken. And we can't be the only people this is happening to.Show lesskconrad88
Such a beautiful app, but…
It’s beautiful and you wonder why the reviews are so low. And then you use it. Certain things just don’t load. “Passenger details”. Nothing happens. A blank white screen appears. No loading indicator.
Doing simple things like selecting your seat seem impossible. Where do I go to do that? Telling me the weather in Portugal is useless if I cannot accomplish the primary purpose of the app, which is to manage my flight.Show lessMoogleii
Worst airline app I’ve ever used
Sitting in an airport in Barcelona furious that I couldn’t check in on the app and then I go to print my boarding pass and this horrible airline doesn’t have its desk open more than an hour before the flight. There was a giant COVID line in front of the airport but I was still within the time I needed to be there. On top of that I’ve been calling their customer service line for the last hour to no avail at all and get my call auto dropped after 30min. Never flying tap againShow lessnicky rod bij 123
This app is a joke!
I cant understand how a full airlines company like tap have such a very very very bad app!!!!
Why are you not fixing this disgrace!!! It is the worst app ever!!!!
Starting from confusion because they write the time of trips WRONG!!!! Imagine having a trip at 12:10 pm then you wake up and see the timing on the app 12:10 AM!!!! And cancel and book again then to discover that the app is wrong!!!!
Also all other features are a disgrace! Nothing actually works in this very very bad app!!!!Show lessbatraa
Big disappointment
Well, I understand that corona has been tough for airlines but TAP just lied and played dumb ripping me off with $700. I had a voucher due to a long delay and awful experience. When I tried using the voucher, representatives said they couldn’t book at that moment due to issues and would contact me later to confirm my bookings. Now it’s been almost a month and several calls and emails and they just say they can’t find anything, while I still have a voucher which by now has expired (how convenient). Way to mess up. Bravo TAPShow lessAlexgdb
cancelled flight COVID-19 no refund issued
Would give zero stars if I could. I tried to call their USA support number and was on hold for over thirty minutes without speaking to anyone. It ended up costing me $$$$ on phone bill.
Originally had tried to get a refund via their resolution portal. They closed it and said the issue was resolved in early May. It’s been a month and I have yet to receive a refund. FB messenger support and subsequent resolution requests advise that the matter is resolved.
I HAVE NOT RECEIVED MY MONEY BACKShow lesstexasfury93
Glitches
The app is not hard to use but it is glitching at some times. My only problem with the app is that if you click on round trip, it will charge you for the first flight and second flight, meaning that you may think that you’re getting a good deal but then have to pay for the flight back. That was a bit naive for them to do considering on most websites, it will give you the set price for both. It just didn’t seem worth it after that.Show lesstbrigittet
Useless
This is the most useless app I ever used. The information is never up to date. The gate information on arrival/departure info never available even after the plane landed and pulled up to the gate. Now I’m watching a delayed flight, flight that’s already in the air. No updated departure time no clue on arrival time. All it shows is the original schedule. Utterly useless. Not to mention trying to use the app to pay for luggage they scammed you with. Whoever designed this needs to go out and look at any other airlines app. Or is it the carelessness of the airline who doesn’t care enough about the user experience to inform their customer? AwfulShow lessVeriga
Truly outstanding app
I usually only use BA and Lufthansa - Both are really great apps but I have to say this TAP app is even better - very comprehensive, even easier to use. I rarely do this but was really impressed and find it truly outstanding- well done TAP - congratulations !bewerterreview
