Leave a Review TAP Air Portugal
This is basically a web app with a couple pretty non-web pages
For our trip to Portugal, I downloaded this app in order to use with my TAP flight. From the beginning this all interface is just not helpful. And when you do finally find what you’re looking for, the app just redirects to a webpage on the website—which would be fine if that redirection worked. Half the time it doesn’t work and gives you a fake “offline” error as if everything else isn’t working fine and it’s your fault. In addition, have the payment options don’t work. The cart will cycle through pages when you actually try and check out and to be honest I don’t even see the point of the app. I might as well just navigate to the webpage and suffer through desktop version than have to click through this app that only works 50% of the time.Show lessYkurzweil
Difficult to use and not friendly at all
This app looks good and the airline has allot to offer. But when you can’t even access your flight and have to go to the website each time why have the app? Also you have to search the Internet for phone number to call as the app has a non working number and hard to navigate to the help center. A two seconds google search yielded more results.Show lessnewstsrt112
Poorly working app
I had a really horrible experience trying to book flights with your company. Neither your website or mobile app work correctly. It won’t let you select a “to” destination when the “from” destination was JFK on the mobile app. Then when I tried to book with miles on your website it was not allowing me to search for a destination. Your poor website design led to me picking out the wrong day home. So then I spent over three hours trying to get in touch with a customer service representative. I’m very upset about all of this.Show lessDaner Ann
Unusable
Horrible user interface and user experience. It doesn’t appear to save any information, you cannot enter your passport information with entering your frequent flyer program. In my case it didn’t accept Eurobonus. Took a while to figure that out because you only get a general error message: ‘Error’. Not what, where, or why. So you have to test each line, scroll down endlessly to try to save. ‘Error’ try again. Now imagine that the app crashes so you have to delete it reinstall it. Don’t download this app. It will ruin your vacation and marriage. Please remove this high school coding project from the App Store.Show lessCGunell
Frustrating , Freezes & nothing happens
The app is pretty much useless. I want to do things through the App instead of having to call. Price given in Euros even though you put English as a language & United States but no indication of US dollars etc. Sometimes you get lucky & your request comes up only to have it freeze up when making the purchase. Make a request then want to try other dates good luck with that, the only thing I see is no back button & original dates is all that keeps coming up. It has potential but far from complete or working. In these times it’s so important more then ever to be able to find info online directly with the airline you want to travel with instead of having to book through some other App or third party. Very disappointing!Show lessTravel with Me!
Informational app only
Contracted Covid and the app says “you are offline” when I try to manage my booking. Have made 8 calls to one of their numbers where the system hangs up on you after 10 minutes. Then I made three hour long calls to their other number and it hangs up after an hour of waiting. I can’t cancel my flight or get a refund for an executive ticket. This should be illegal.Show lesssasmon
Simply does not work
Just doesn’t work. Nice airline, impossible app. The app simply does not function. TAP loses revenue because the app won’t let you pay for seats, or add any extras. For 6 months, I’ve asked for it to be fixed. The feedback is to call the toll free number. When you do, an hour long wait followed by the call being disconnected is common. Lets hope they maintain their planes better than all of their customer contact modes.Show lessCool guy on the couch 9375
Uuuugh….
So, I have gotten to know TAP through several flights from US to Lisbon and Spain in the last few months. I have appreciated the quality.
This app reflects horribly on TAP. Basically, it does not work. Sluggish, certain path to purchase elements are not clear, it sticks regularly and is generally crap. It does not help that the online website is replete with its own issues, at least for mobile.
Come on, TAP. Catch up!!!Show lessCCinOrlando
Useless
The idea of this app is very good, but the actual operation of it is disappointing. Some of the features work but most go to a blank screen or don’t finish loading. Forget about trying to change your flight on the app or even checking your flight information. It would almost be better not to have the app and then you wouldn’t be disappointed. TAP could serve their customers much better if they took the time to fix it.Show lessNoteleader
Horrible functionality
The app is unreliable at the worst times. Could not locate my flight via my bookings and had to manually search for it in order to check in. Check in process is frustrating as nothing happens upon clicking on the “next” buttons. Unable to load boarding pass to get into the airport because the app crashes every time you click on your flight. Often couldn’t log in. Sometimes screen turns blank when trying to navigate through check in. E-Boarding pass says “boarding closing time” instead of “boarding begins at” causing you to think you will miss your flight. The backend of this app needs an overhaul.Show lesstsmith12
