Leave a Review TAP Air Portugal
Bad app
First of all, if you want the passenger follow your instructions, please fix your app. Some people wants easy technology. Take a look at your app. I keep adding correct info. Your app keeps adding wrong info. Sounds interesting. Security info needed with secure airline app?
Thank you for your attention.Show lessHVYFBeagle
You spent so much time here…
Whenever I want to book a flight, no matter how fast I do it, it says “you spent so much time booking the flight” and sends me back to the main page. It’s been like this on their website and app… lost at least an hour!Kalantor
Bad Tap
I can’t believe this airline is Star Alliance. Worst Star Alliance experience ever. App errors all over the place, you call them and it is so bad. Hard to understand them if they do pick up and likely a wrong answer. Also, they did not let me in the lounge with Star Alliance Gold/United 1K for the flight I booked with Tap.Show lessSean white
Horrific - endlessly frustrating
This app is full of bugs. Rarely can you actually add a flight to the app. The confirmation system via text message doesn’t work. No texts ever send. If you use the email option, it repeats and bugs out and won’t accept any inquiries. You can’t actually book anything through the app, it redirects to another booking process, which is also slow, not user friendly, constantly has errors and bugs where you have to start over, and rarely ever works. Requires passport info every time even if you’ve entered before, and even when it’s not required (domestic flights). Don’t waste your time with this app. You’ll just find yourself endlessly frustrated. Typical Portuguese-level support and development, which is basically bare minimum functionality, if you are lucky. Avoid!Show lessDave1kpd
Still many broken parts in this app
Broken login, broke. airline miles program entry, difficult & slow 2 step authentication, impossible passport info entry, and silly payment checkout (had to go thru payment process for a zero bill). And all this on my first day of use. I have little confidence that this will get better when it comes time to actually fly. Shame on TAP.Show lessryan187
Cancelled reservation 24 hrs before my flight!
My reservation was cancelled since the payment did not complete. Why didn’tTAP contact me via email or phone since I have an account and have been flying with them for a few years. The APP rarely works as it is presented. They have improved their phone service in the last 2 years but have major work to do with app and on line service.Show lessagkinmd
TAP APP
Sorry to say the TAP app is very slow and cumbersome. It just took me 20 minutes to check in, slower by far that other airline apps. Then when finished , I am informed I have to get a printed boarding pass anyway. It’s poorly designed compared to others.Jaime Banjoista
Possibly the worst airline app around
At every step of the booking or check in process, tap make you want to pull your hair out. It's no wonder the prices are so cheap, nobody can actually find a way to book :-)Davidnyc10024
This app does nothing.
I’ve been trying to add my flight info after updating the app but it still doesn’t work. I’ll just delete this at this point.Hin a
Useless
Most backwards app in the planet. You could get Amelia Earhart to pick you up and fly you around the world before you can book a trip with this app with all its errors. If it froze anymore, we wouldn’t have a climate issue on this planet.icehawk26
