Leave a Review TAP Air Portugal
Insurance glitch
I tried to secure travel insurance via the app but the ‘state your age’ entry allowed only 1 number and the advisory says applicants must be older than one numeric year of ageLazalaffs
Just a portal to the website
This is not a real app but just a window to their website, which is horrible and makes you constantly sign in and reconfirm your info via email or text in order to do or see anythingStevo1295
Usually useless
TAP’s customer-facing technology is, to be blunt, garbage. Both the website and the app are incredibly slow … if they work at all. Constant login issues, searches that send you back to the homepage, completely different prices once you get past the date pickers, it goes on. And that’s all to say nothing of the prices (at least from PRG). My actual flights with TAP have always been lovely and they have such friendly onboard staff, but getting there and managing any bookings is always a nightmare. It can’t be so difficult in 2023 to have a half-decent website and app.Show lessLennyS
The worst airline app yet
Very poorly designed app for booking and managing air travel. Links don’t always work, makes you restart your search for reason.Mike in Louisville
Broken app
Wish I would have read the reviews before trying to use this less than useless app.789014658
Bait and switch. Impossible to book
They advertise a certain fare and when you get to the payment info part, they say the fare is no longer available. Even if you start a new search, this happens over and over. You call them on the phone and then they tell you the new fare is higher. It’s happened to me a couple of times.popreview
No feature work.
Please delete this app from the App Store. You aren’t capable of making a working app. Not a single work flow works. Not even social sign in. A competent high schooler can do a better job with less bugs than this app. I have not managed to sign in (even with an account made online), change a flight or buy extra luggage. Things an airline app should. Armature developers.
Best course of action, delete the app and head to the website. TAP is an average airline compared to the others so not a slight on the entrie experience. More the frustration of the app experienceShow lessW Chandler
TAP prices but Ryanair rules
I expected more from TAP. I recently traveled to Portugal via JFK-LIS. Flight was good, no issues, etc. on the return flight @ LIS I’m charged $185 for my carry on/backpack because both items weighed a total of 12.8 KG. I understand my bag had to be 10 KG, which it was. But my personal item had to be weighed ? I had a laptop on there. Beyond ridiculous TAP. It was the first time in years flying TAP. I will choose another airline my next time were I don’t have to worry that my personal item is going to be overweight. Do better.Show lessHTaylor327
Awful airline disrespectful staff
Airline has rude and threatening staff. They do not allow carryons even if they meet weight requirements. Lost our luggage and got it soaked. Awfuljake6838
Horrible App
I’m actually reconsidering using the airline, based on how terrible this app is. I’m ready to purchase tickets, but I get an error when trying to create an account. The website isn’t much better. I’m still waiting to receive a confirmation email with a link to finalize my account. Who does business like this? Their app and website developers need to be fired.Show lessOttoParts
