Leave a Review TAP Air Portugal
Worst airline ever
This is the worst app and worst airline I have ever used (including spirit, frontier, easyjet, ryanair). They charged us 165euro for each bag even though they were within posted guidance. The space on an overseas flight is less than 29in (less than easyjet or frontier). The employees are nasty. The app does not work for checking in. Never againShow lessWaldooooo0oo
Most likely one of the worse airline apps out there…
I only travel with TAP out of necessity. There are always issues, the app is non-functional, and everytime you need to do something like payments on the app they reroute you to ask you to log again on the website. Waste of time save yourself time and forget about them…fgibk
Tell me what actually does work in your app…?
I don’t even know where to start, but it shouldn’t be that much of a surprise seeing how many negative reviews there are about your app.
I’ve been waiting for an email confirmation for more than 15 minutes. I tried the text message option nothing. I entered the PNR for my flight, and my last name still nothing your app has serious issues. I strongly suggest you guys fix them soon because it’s kind of embarrassing of an international airline, such as TAP.Show less_avi8or
Terrible App
This is without a doubt the worst travel app I have used. I thought it was British Airways, but it’s this one. It doesn’t let you do much on the app, just constantly redirecting you to web pages, but then the check in process makes no sense, takes forever, asks for information you have already given, and then on top of that, when it asks about “bidding” for better seats, the auctions are absurdly expensive and go through another site. It’s a joke and actually makes me trust the airline less. I will literally pay extra to not have to use them.Show lessHjhhhhhhhjjjjjjjjjj
Awful app
Log in via web browser instead… the app is uselesscjwates
This app is useless, but so is their webpage
I couldn’t get my boarding pass without checking bags, kept getting an error whenever I tried to pay for the bags. Same thing happened on the webpage. These folks need serious IT help.labynoemd
Beware- don’t count on this app while traveling
I made the mistake of counting on this app for checking into and getting information about my flights while traveling without a computer. Here are the problems I encountered:
It kept logging me off only hours after I had last used it.
Often, I couldn't log on. I kept getting credential verification errors, even though the information I entered was correct and worked on the website.
I couldn't check in for a flight for an hour after I should have been able to. (On the website I could check in 24 hours before a flight. On this app, check in wasn’t available until 23 hours before the flight.)
I couldn’t find gate info for the flight. I needed to use a display in the airport.
The app deletes the current flight before it's complete.
I hope TAP is better at maintaining and flying their planes than they are at making apps.Show lesssnarton
Awful App
Completely useless to see or modify any information. Opens a web browser that constantly asks for email or sms verification. Horrible design and impossible to use.ACOregon
It’s Y2K all over again
Laughably buggy and immature online experience, both web browser and app were apparently coded by 5 year olds. Example: Enter your DOB information and the app *automatically* changes the digits to incorrect numbers. Both browser and app ask for DD expecting a two digit entry. But if your birthday is a single digit day of the month — like April 3 — it won’t take it. The drop down provides “3” as an option but the field expects 2 digits. So instead it just randomly changes your “3” to a “30.” Fellas, that’s not how web apps should behave. Act like you actually care about the traveler’s business and provide a minimally acceptable UX.Show lessCarGuy123456789
Improved
Massive improvement over the last few versions. About 5-6 months ago both the website and app were very buggy. Ease of use on the app has significantly improved. I hardly use the website but when I did about a month ago the website had the earlier issues. In the app there is smooth integration and maneuverability between the pages. The information and links are very relevant and I’m happy I don’t have to work too hard to see next flight info. Looking forward to my first TAP flight in the summer. In Executive (Business) Class :)Show lessJamchemist
