Leave a Review TAP Air Portugal
Worst Airline App Ever
This is by far the worst airline app I’ve ever used. It incorrectly has my last name as both my first AND last name, which (of course) doesn’t match my booking or travel documents. It’s impossible to correct/edit using the app OR the website. I had to call TAP’s customer service line. After being on hold and transferred multiple times, I was asked to verify my identity, which I did. I was then told that in order to correct my NAME on my account, I have to email them and include a copy of documentation verifying who I am, like my passport! That’s not only absurd it’s dangerous from a privacy perspective. Nobody should be asked to email a copy of sensitive documentation like that. Stunning request coming from a business based in the EU.Show lessGreyGooseLTS
Worst airline app worldwide
Bookings hardly ever load. When they do and you finally show your booking and you check in, it displays boarding closed 50 minutes before departure on the Apple Wallet boarding pass. This is simply most true. Boarding never even started on any TAP flight I have taken - 50 minutes before departure. Much less closed 50 minutes before.
TAP should start from scratch hiring an experienced app developer team and providing as good of an experience as the in-flight experience.
This app is pitiful and if there was an award for the worlds worst airline app - there is no question this would be the app!Show lessNewsq
Zero stars
It’s been multiple weeks. Neither website or app work.kireevco
No option for One way
Nor one way nor the multi-city functions workAlexvoch
Worst app
Can’t even select one way or multi city on the first screen of the app. Is it even tested? Why have the choice if you can’t select. Fire the person in charge of the app.worstairlinetap
Really bad for search
I have put in a verified password and booking number but they say my reservation doesn’t exist causing me to call and then wait several hours for serviceAnthonyskala
Worst App
Tap’s app is TRASH.
Nothing works. You can’t search a flight, you can’t sign up for miles account. You can’t pull up records. How hard would it be to build and maintain a working app???socalgypsy
Mobile boarding pass
The mobile boarding pass does not show the tsa pre status for flights departing from US. Had to go back to the check in to get a paper boarding pass.Frequent Traveller 123
App is a rip off
The app is horrible. I tried to add checked baggage to my flight and it charged me double what it said it would cost. Then I waited on hold for an hour to request a refund and the agent wasn’t helpful. She put me on hold and never picked back up. The call finally rang through to another agent who wasn’t helpful either and she hung up on me! I certainly hope the flight is better than their app and customer service!!Show lessAwesome1910286
Stone age
App and websites are down. Same happened a week ago and a week before that…mx2021
