Leave a Review TAP Air Portugal
? Why is this App so broken and impossible?
Once I’m actually on a TAP flight the experience has always been first rate.
Booking and dealing with communication via APP is almost impossible and or email or phone is not possible AT ALL.
It’s literally bizarre that the customer interface with such a great airline is so completely useless.OhPorto
Session times out immediately after searching
I can’t even use the app because it just gives me a notification that my session has timed out after I search for a flight. Tried redownloading and searching multiple times. YikesFruity_pubbles <3
Dysfunctional
Horrible app. Dysfunctionalmichaeljarman2
TAP App not good
The TAP app is horrible and gives you no confidence in using it Not only does it require a lot of information to enter the app when it should be an automatic logon but it also requires you to put in your phone number to get a text and validation only it never sends the sms!
Also flight status tells you nothing no gate no departure time when late.
So basically it’s useless.Show lessSeasoned Travellwr
Should be better
This app is awful. It’s slow, buggy and very inconsistent. It’s hard to figure out how to make the check-in process work and even harder to add an existing reservation to your account. The app has no tolerance for text errors, takes too long to load and is basically a distraction, rather than being a travelers helper. We all use mobile apps now for travel - this app feels like it was designed five years ago. For such a big air carrier with reasonably good planes, this app is an embarrassment. TAP you can do better.Show lesssnowbdr440
Worst airline ever
This airline has a terrible app, terrible web site, and terrible customer service. I’ve never had so many problems trying to book a flight… they cancelled my flight multiple times without ever telling me, resulting in me needing to spent around 1-2 hours per day over about a week trying to resolve the issue. I ultimately had to call American Express to dispute the charge for a flight they had CANCELED on me but NOT REFUNDED. Recommend any alternative option.Show lessmayatron
App is so bad I’m scared to fly this airline
The reviews do not lie. This app is worthless. I have tried over two days, five times, to sign up and get all the way to the end and get a big X saying “error.” If you are unfortunate enough to have to fly TAP so not reply on the app: go to a kiosk, get a printed boarding pass, all that. I can’t believe a legitimate airline has such an awful app. (The website is similarly bad; it’s making our honeymoon so stressful! I just want to get through these flights and NEVER think about TAP again!)Show lessBill w.
App doesn’t work
TAP app used to work fine for me for years. Unfortunately, starting a week ago or so the app stopped working. When opening the app it looks like it’s loading content but it never passes the white background showing the changing symbols of of an airplane, suitcase and a globe. Re-installing the didn’t do anything on my end.
Therefore, 1 star.
I know it’s challenging times for most airlines but please fix the app.
Once the issue is fixed I’ll update my rating.
Thanks in advance.Show lessLos__Los
Trash 🚮
Compare and contrast this app with the apps of United, Delta, and others. TAP Portugal app is trash for several opinionated reasons: it will not easily allow you check in, error messages after correct information inputed, and you do not actually do it through the app, but rather the website because the app redirects you to the website. Your boarding pass will not be available on the app, but rather texted or emailed (I suggest choosing both). It does not make first time international travel less stressful.Show lessNicknameHERE987
By far the worse airline app I have encountered
This app is a joke. I guess you get what you pay for. It doesn’t allow me to update mt phone always defaults to Canada when I select United States. Continually says I am not connected to internet when in fact mt iPhone 12 pro is connected to my home network and I do not have my vpn running when I use the app. All in all a disgrace as they love to nickel and dime you for everything. I usually fly emirates and Qatar and this airline is third world compared to them. Even all the US carriers have excellent apps and web sites.Show lesssheistheki
