Agoda User Reviews

Agoda: Cheap Flights & Hotels

Agoda Company Pte. Ltd.

Travel

Reviews Summary

Positive highlights

💰

This app hasOffers good discount rates even for high-end hotels

🔍

This app hasConvenient and easy to use for booking hotels

🔄

This app hasAllows flexible booking and cancellation options

📚

This app hasProvides detailed hotel information and photos

🌟

This app hasCustomizable search and filter options

Negative highlights

🚫

This app hasUnreliable booking confirmations and cancellations

❌

This app hasPoor customer service and lack of responsiveness

💳

This app hasIssues with payment processing and hidden fees

🗺️

This app hasInaccurate hotel location information on the app

🔍

This app hasLack of transparency regarding hotel amenities and policies

Top reviews

Most RecentHighest RatedLowest Rated

Easy to use & reliable App

I have used Agoda for over 10 years to book hotel rooms. Overall, I have been quite happy with the options listed on Agoda and I have often found competitive prices. It is an App I know I can rely on.
The App is really easy to use, but it would best to provide a page free of further advertising where your confirmed bookings are listed.
Although more recently I have found it difficult to receive support
from Agoda for a couple of concerns I had, I found that, once I found the correct email address to access Customer support, the Agoda team provided with all the information and reassurance I needed.
I recommend this App.

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happyozfrog

9 months ago

Response from developer

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

Use at your own peril…

Do not use this app. There is no guarantee that you will get to stay in the room that you have actually booked and paid for. Their response time to complaints is slow, and ultimately unsatisfactory. I booked a room in Zanzibar which was advertised as having a sea view. The purpose was to spend my new year watching the fireworks display from the balcony. I was given a totally different room, with no sea view, no balcony and totally stuffy. The owner of the place said it’s Agoda that made the mistake. I proposed to Agoda agents that I should simply be given a refund for the REMAINING days so that I could move elsewhere, which was a more than fair proposition. But after engagement with their agents, I was not given a satisfactory response.

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Eminado86

a year ago

Response from developer

Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#676008) in the subject. We'll have this checked again. Your patience is appreciated. ^AS

Its an irresponsible platform

One year ago I booked a flight from Bangalore to Australia. It was a 2 flight journey to denpsar and to Australia, the second flight was cancelled from the airlines so we cancelled the whole booking. The agent from Agoda only cancelled the second flight and not the first and applied for a refund but the airline people are now refusing to pay for 2 flights and the refund is stuck. Agoda is taking no responsibility and my money is stuck since a year. It’s frustrating to contact their call centre every month and still not getting any response from them. I requested for my Refund ticket number to check with the flight people and they refused to provide me the details. You guys are a joke and wouldn’t recommend you for anyone.

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Manjunath Kanchappa

a year ago

Response from developer

"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.

Trashy support

I realized one day after booking the dates were incorrect as I had tapped on a previous booking to locate the hotel. Confusing interface to no end.

Their chatbot prompts for reservation and refuses to actually escalate the issue. I understand being strict on no-cancellation policy but there would be an allowance when they’re confusing interface causes the issue and you notice just a day later. I would have booked with a refundable option but no such option is present on short notice bookings.

Since they offer no reasonable support, I’ll be moving my business to the service beginning with E which does reasonable refunds, reputedly. Thanks for the fish Agoda, goodbye.

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mocksa

a year ago

Response from developer

We're sorry for the inconvenience caused. Please let us assist you with your booking concern. Kindly email us at googlesupport@agoda.com and include your case number (#644305) in the subject. We will contact you as soon as possible. ^Ekram

Cant contact the agency easly 😡🥹

Molyso5

a year ago

Response from developer

Agoda apologizes for any inconvenience this has caused you. If there is something we can help you with, please email us along with your reservation number, guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. We'll get back to you as soon as possible. ^Sienna

Poor customer service

I travel a lot, using different apps to get best deal. I though I found a good price with this app, paid for the room, fees, taxes. After my trip I received a bill from the hotel for an extra charge for a residence fee. I was surprised because I was sure, I paid for everything when was booking and It didn’t say anything about any charges upon arrival. Connected with hotel, they said it’s their policy to charge for residence fee and Agoda (third party company) should inform me about that. I connect with costumer support, they took all info and told me wait 24hr for respond. Little later their confirmed me that I was charged extra for a residence fee and they can’t do anything about that. I emailed them 3 times, I disagree with the charges, they suppose to inform people advance and have this information when you booking, they are unprofessional. I just want to let people know, that this company doesn’t care about their customers, I will never book anything again with them. They keep saying sorry, but it doesn’t help and not fair.

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Regi_regi_88

a year ago

Response from developer

Our apologies for the unpleasant experience. Please let us investigate the booking issues. Kindly email the case details to us at googlesupport@agoda.com and include the case number (#633440) in the subject. We'll get back to you soon. ^Ekram

Card is charged but booking wasn’t approved and now cancelled

Absolutely furious with Agoda. I don’t understand why they would charge my card the full amount when the booking was not yet approved. And then I receive an email that the booking was cancelled due to a payment processing error? I don’t understand where the error is? I called customer service and she was absolutely useless. Does not have any useful information and kept repeating the same words that I’ve received in the email. Now, I have no accomodation booking and my money still has not been returned. I definitely do not recommend Agoda to anyone and it’s better to delete your current account right now.

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VanellopeBouvier

a year ago

Response from developer

Hi VanellopeBouvier We're sorry for the inconvenience caused. Please let us assist you with your booking concern. Kindly email us at appsupport@agoda.com and include your case number (#628311) in the subject. We will contact you back as soon as possible. ^Sheila

Confusing room choices & rate

Not clear on room types and real rates.

Altezza604

a year ago

TERRIBLE CUSTOMER SERVICE

A hotel that stayed for a few nights didn’t return my deposit over a false claiming of damaging their bed linen (literally a 1 cm wide stain barely visible on the bedsheet) and I contacted Agoda by sending photos of the bed linen and screenshots of transactions along with the Whatsapp conversation with the property management. Agoda doesn’t want to do anything about it because of the property policy. How on earth a hotel never provides a housekeeper to clean the room and change the bed sheets during the entire stay and doesn’t return a deposit because of a very little stain on the bed sheet. For Agoda there is nothing wrong with this. Well, beware people, never book with them to save a headache during your holiday.

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Aaron99998888899999

a year ago

Unreliable scammers and fraud, worst service

Had the most horrific service experience of my life. I book a return ticket from Gimpo-Jeju and Jeju-Gimpo through agoda cost me around AUD152. Flight got cancelled for next two days without single notice, when it was crucial for me to reach my destination on the day i had booked my original flight. So I had very frustrating, difficult and long conversation with agoda customer service agent as they were not willing to find alternative flight for me. After 4 long and frustrating hours of multiple phone holdings, passing calls to multiple agents, they finally told me to buy a next airline flight by myself (with the money from my pocket) and send them the RECEIPT of the flight and they will pay for the flight as a compensation (which rightfully I deserve). I spent additional AUD150 for the flight and send them email with receipt however they are now acting opposite to their words and saying they never promised me to pay and only promised to pay me $55(which is still processing, I haven’t actually received yet). They doused me, basically scammed me. Huge scammers. Nobody deserves such horrible service by spending their money.

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