Scammed on price
Booked a hotel in Japan at the end of March for mid June. Didn’t pay for their special “lock in price option”… locked in CC and when it was a few days before traveling to Japan the price jumped by $200 AU. After much trial and error finally got to customer service. What a disappointment. They first said they would credit me with Agoda dollars. Then explained it was due to a booking fee, when I questioned $200+ fee , it suddenly became due to currency changes. I gave them evidence that the price increase in both AU $ and JP ¥ (which both increased). Also provided evidence that the exchange rate had minimally changed from booking date to payment date. And was actually more favorable to me now and Nada. The price increased by no logical explanation they could give , it was just a scammed price increase 4 days before travelling to Japan and I was stuck with it as an automatic payment had been made and it was impossible to get my money back before travelling and it was enough to blow out my travel budget. The hotel fee was a few thousand dollars.
Avoid them, use one of their competitors instead. There are many out there.
Avoid them, use one of their competitors instead. There are many out there.
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Misconduct and lack of professionalism
I made a booking with Agoda six months ahead of my accommodation date for an exam. I was informed 3 days before the potential start that the property has problems to receive me with some technical amendments. I was offered an accommodation which is far away from the exam venue with a difficulty of accommodating this long distance . I called Agoda for a solution and they promised to find a substitute but they failed to give any solution apart from refund and 10% extra token that would not aid me in making new booking three days ahead. The worst that they made me mentally suffer without a regret.
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Good deal but too many problems
It is easy to find good deals on Agoda. However, there are some issues while using. Firstly, if you book the room through the app, there are no option for changing the name of the guest. I am not the only one who experienced the problem, my friends and people online also said the booking would go through automatically with the same name of the account owner. It turns up a trouble to call the Agoda hotline for changing information. Secondly, it took so long for refund. I had a booking the room went so wrong and not the same with descriptions. The host agreed to give me a refund through Agoda message but it took months for the money to arrive. This might be the responsibility of the host but Agoda should have some policy to secure the costumer.
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Worst travel site ever
I made a booking and their app stuffed it up. I tried contacting their customer service for help and they flat out refused. After dozens of emails of none of the staff actually reading my messages, just constantly copy pasting the same responses over and over and staff refusing to do anything to help. I’d had enough and wanted to delete my account and never use Agoda again, they even refused to let me do that or help me update the details on my account. It’s not worth getting involved with them. I got my hotel details within two messages from the actual hotel, and nothing from these people after a few dozen emails. They’re hopeless and staff can’t do their jobs.
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Buyer beware
Agoda used to be okay but recently is running more scams, predatory pricing and poor customer service.
Horrible hotel experience
When I arrived at the hotel they told me that the travel app (Agoda) I used attempted to pay them with a virtual credit card that was not working. The hotel was not paid by Agoda and therefore the hotel would not honor my reservation. They instructed me to cancel the reservation with Agoda. I was on the phone for 45 minutes standing in the lobby of the hotel with a representative from Agoda who told me at first they were gonna give me a cash refund, which is not a thing. I told them to reverse the charge. They told me that would take 30 days. I insisted that that also was not a thing. Eventually while on the phone I got an email stating that my reservation was in fact canceled, and after many attempts Agoda was able to reach the hotel front desk and confirm with the hotel to cancel my reservation and not get charged a cancellation fee. I then had to check in at the front desk of the hotel with a new reservation, which to their credit they gave me a cheaper rate than what I had in the Agoda app. Although, that hotel was really awful. Like feces in the hallway horrible.
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Response from developer
"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.
Beware
I use it for my trip to Vietnam. I booked hotels, Apartments, and flights. I have problem with the airlines because when I use Agoda I use the English language and so my name doesn’t appear with the little accent in Vietnamese language and was charged extra at the airport even thought my US passport is a match to the reservation. Booking hotels is not all bad there was some good deal however they do faults ads so read the fine print because I was charged full price for no show even when the reservation was cancelled.
I booked a private apartment and that was a big mistake. Muong Thanh Apartment Luxury in Da Nang Vietnam. Agoda told me to pay to the owner.
When we check in we did not pay much attention, but when we settled in we found out the bathrooms and the bedrooms were infested with black molds. The living room and kitchen was infested with bugs.
And there was no hot water. We call Agoda and they told us to talk to the property owner and work it out with them. We have to check into a hotel the next day because it was a health hazard and the owner can’t fix the problem. He promised to refund after he talk to Agoda. You guessed it, there was no refund and the but me as a no show on the Agoda app so I can’t write a review on Agoda. I took pictures of the apartment and showed them but they said it wasn’t enough proof.
I booked a private apartment and that was a big mistake. Muong Thanh Apartment Luxury in Da Nang Vietnam. Agoda told me to pay to the owner.
When we check in we did not pay much attention, but when we settled in we found out the bathrooms and the bedrooms were infested with black molds. The living room and kitchen was infested with bugs.
And there was no hot water. We call Agoda and they told us to talk to the property owner and work it out with them. We have to check into a hotel the next day because it was a health hazard and the owner can’t fix the problem. He promised to refund after he talk to Agoda. You guessed it, there was no refund and the but me as a no show on the Agoda app so I can’t write a review on Agoda. I took pictures of the apartment and showed them but they said it wasn’t enough proof.
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Response from developer
"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.
Agoda Error ruins our trip
I always use Agoda and love it. However, this last trip was ruined by it .We fly halfway around the world and drag our bags to an Agoda booking only to find out that it is full. Even worse the owner says he had already contacted Agoda about the issue. We were stuck in the lobby which didn’t have WiFi scrambling to find a place before our events started. Called Agoda and explained the situation they said there were no other rooms in the area and gave us a refund admitting fault. We only had two days in the country and are forced to spend it waiting for slow pages to load while we try to book a room. Places are mostly full now. After even more hours complaining they finally offer a $91 dolar voucher which I appreciate the effort. But, our tickets were $1,600 each. And we are being forced to stay in a place 30min from our event which means we have to go there and back everyday. It doesn’t seem like Agoda cares how their mistake effected our trip
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Response from developer
Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.
Worst app design.
I’m a regular user of agoda but the recent experience I had was really bad and frustrating. The slide to book option is the worst design on the app. I was looking for some hotel deals and it had the option to slide to book. My daughter by missed when taking the phone from me pushed the slide to book button and it booked the stay. It didn’t ask for any cvv or the guest details. I called Agoda and they said they can’t do anything as the stay is booked. I said it was by mistake and they said they can’t help.
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Cashback rewards
I am trying to receive my cashback rewards, of which I have in excess of $300NZD. The process is painful and I’m starting to think it’s a scam. Every time I request there is an error. Then to get in contact with customer support is a nightmare. I am then told it’s a bank issue, then told I need a visa. I use Wise which is a legitimate banking service, further the Wise cards are Visa cards. I am happy to change this feedback if the issue is resolved, but at this stage it seems as though Agoda entice you with cashback rewards, then proceed to make it impossible to receive them which in my eyes if fraudulent
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