Leave a Review Agoda
Great until you’re stranded
We used this app and the first time it was good. The second time we were stranded, 6 hours from home, all hotels were booked unless we wanted to pay $550 a night.
Called customer support, got hung up on after holding for 30 minutes. Started to speak to the chat person. After 30 minutes on the phone with the hotel and customer support (they talked to each other), the chat person said they would call or email me with a resolution within 30 minutes.
They also sort of blamed us for their ‘mix’ up, asking if we called the hotel to confirm our reservations. Umm….no….I had a booking number and confirmation number…why would I call? You had my credit card number and I authorized the charge….hmm.
The hotel accommodated our family (we paid a little more than expected, but not much) because they understood how frustrating the customer service was with them and us.
Customer service emailed us back 7 HOURS LATER….long after midnight with one hotel option for the NEXT DAY!!! Good thing we didn’t wait for them to ‘fix’ it.
No way will I use this app or company ever again. They only thing they were helpful with was absolutely nothing.Show lesskthei
Always reliable in difficulty
Some 3rd party booking often over promised and lack of delivery especially in tough situation like problem with the accommodation you booked for example. But my experience with AGODA is always good, satisfied and trustworthy.Pamela indah
Great App
Good competitive prices! Surprised at how much cheaper we got our accommodation at after a bit of pondering over other apps.BPB96
Awesome app with awesome interface
Really love what agooda did with the their app in contrast to the competition. The fine details and animation really make for an exceptional experience. Well done!!AJ Jabzo
Great service
We are booking accommodation during a very stressful time to travel OS. Covid has been a game changer in terms of stress levels when self booking as we’ve done for many years. Our experience this evening has been fabulous and we even managed to book into a hotel we stayed at many years ago. A trip down memory lane for us both and we cannot wait 💕.
We have used Agoda for almost all our OS bookings for the last 8 years with no issues. The online support is always so fabulous.Show lessWinter jac
Worst experience ever
Booked an expensive hotel with them. I received a cancellation notice via email. This prompted me to book the same hotel through a different service. I found out that I am double booked in the said hotel. Their customer support informed me that it might have been a system glitch/error but they couldn’t cancel or refund the reservation. I called the hotel and they are ready to cancel since I am double booked with them. Agoda is still refusing to refund me. I just filed a formal complaint against them with the Department of Trade and Industry. I filed a dispute on the charge with my credit card company. The stress and amount of time I wasted trying to resolve this is staggering. Very traumatic experience. Be warned.Show lessMiki_e
Developer Response
Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.Simple and efficient hotel booking
Agoda has helped me organise multiple trips across Asia and Europe over the last few years- they have great deals, with prices often lower than booking directly with the hotel. They have also always helped me sort refunds if I need to cancel my stay or leave early. Definitely the best place to book accommodation no matter where you’re going!Show less我们吃梨
Convenient
I’ve been using Agoda for 5 years now. Booking hotel in this app is fast and easy same as if you make amendments in your bookings or if you make cancellation. If there is no option to make amendments, their customer service is very good in helping you out.
The best thing i love about this is you can book hotels and pay it later, also you can cancel your bookings without fee for certain period of time. Also, I love how they offer good discount rates even for high-end hotels.
I never had problems in the past using Agoda for booking Hotels.Show less/$6484@
Worst EVER DO NOT BUY HERE!
I found my ticket online. Purchased the ticket, which indicates “ Guaranteed room”. Got to my hotel, and they informed me they were TOTALLY booked out and the app was 100% incorrect. There is NO WAY POSSIBLE to contact ANYONE AT ALL with Agoda ~ LITERALLY they ONLY offer an “virtual assistant” that is completely useless when I am standing at the hotel in front of the hotel agent trying to explain to her that the ticket I bought says the room is “guaranteed as well as nonrefundable and furthermore indicates if I no show I will still be charged”. Hotel agent says “we are sorry, the app is incorrect because we have no rooms available and you will have to get a refund from that app”. Yet there is NO PHYSICAL way possible to get ahold of ANYONE to have them speak with the hotel agent. Not only has Agoda charged me $115 for a hotel room that WAS NOT AVAILABLE, but now I CAN NOT GET MY MONEY BACK because there is NO WAY TO CONTACT them to request the refund. I did eventually find an email address to Agoda, but NO ONE RESPONDED!! The phone numbers listed are ALL DISCONNECTED ~ the voicemail just says to go back to the app which as I said ONLY OFFERS a virtual customer assistant. DO NOT BUY ANYTHING HERE!!!Show lessFuerteyPreciosa
Developer Response
"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated. "Seems good but beware
App is of a good design however employs scare tactics like only 2 rooms left with in most cases is a complete lie. Also be carful with their best price offer and be ready to never achieve this reimbursement. When booking on the app you enter in the occupants. When you go to book it shows max number of occupants.. ok no problem right? Well after booking it reads occupants and then shows the max number. When I’m fact you never selected this amount. So when you go to submit a best price claim they say your occupancy is not matching and they will not credit you. Spend over and hour emailing a chain with these people and issue is still not resolved, nor will they admit the app has the issue. I travel often so it’s their loss. I’m deleting the app and never using them again. Hello Kayak, you’ve always been so good to me🤗 well…maybe not so fast. After about 2 hours of work, supporting evidence and communication through email I received my $15 credit. But since it’s Agoda cash to use it I likely need to keep the app. Just keep me in your thoughts and prayers.Show lessbetter OMG
Developer Response
"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again (please include in subject line Case IOS LS so i can review the case personally). Your patience is appreciated.
