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Bad first experience
All around horrible experience. Charged me 5 days early after requesting to pay at hotel. This is already frustrating to start. Then trying to ACTUALLY get ahold of someone was an absolute nightmare. When I did finally talk to someone over the phone; they repeatedly argued with me about how I was not charged but they just “authorized” the card and I would be charged at a later date. This is completely untrue as there is already a pending transaction for Agoda and the money is no longer available in my account. The customer service rep was unhelpful and argumentative throughout the whole process. Hopefully I will not charged AGAIN, but we will see what happens. This was the first, and last time, I will be using this company.Show lessjackiiamber
This a a scam project!!! Be vigilant while booking!!!!
It may works well if you are vigilant. I booked a family room for 2 adult and 2 infants, upon arrival hotel, informed even though I booked family room and paid for it, only one member can live in that room. Contacted the Agoda fishy team and they asked me to send them documents/ prove/screenshot of the booking that I selected 4 member while booking that room (!!!!!) later realised they finely mixed up listing for different amount of people can accomodate with same room with high amount with different listing. Very clever and smart move to scam off few bucks from here and there. Won’t recommend it at all if you travelling far specially with kids. There a lot better options available.Show lessTusher Khan
Developer Response
When rendering our services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers. As such, the Accommodations or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, occupancy, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. If you need any assistance, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again.Nightmare
Such a worst service ever! Even though I am their platinum customer but when I have a problem with my booking they asked me to contact their partner company. I booked and get the confirmation through their application, which did not say that it is their partner. But once I have the issue they said I’ve booked under another company’s name. Then they asked me to ‘CONTACT’ the company by myself, but my booking confirmation and the receipt didn’t show anything about that company. And after I contact their partner, the company said “ I can’t find your booking, I think your booking is under Agoda”. Lol I have nothing to say with this kind of service. Just kick me like a ball.Show lessMassariina
Developer Response
Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number, guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.Agoda is the best and greatest go to travel tool
I was searching for a family hotel near Disneyland Anaheim California. I searched other travel websites and even the major hotel websites but could not find a good price for a hotel. Decided to use a go to after not using it for such a long time and found a number of hotels at great prices immediately I was booked in five minutes and I’m happy and will be arriving to California Disneyland sometime before the new year thank you so much Agoda! You’re the bestShow lessEngr44
Could not be worse experience
We ordered the Legoland hotel and got the confirmation email before we made the vocation planning. But when we arrived at the hotel after hours of driving from north California, we were told by the hotel that they were overbooked and they couldn’t contact us because they didn’t have our contact information, they suggested us to contact where we placed the order. So we tried to call Agoda, we told the customer service the problem and each time the call was received by a different customer service, they said they were trying to contact vendor and promised to call us back in 30 minutes but never did that. After calling them 4 times and they promised the manager would call me later but never did. Our child was really disappointed and fell asleep since it’s midnight, we had to find another hotel… I am wondering why they sent the confirmation email but couldn’t guarantee it? Why customer service passed the problem from one to another then another? Why they didn’t give a reply at the time they promised? Why customer should pay for agora’s mistake? The reputation of agoda is ruined, people can’t believe what agoda has promised. You can’t expect them to do what they have confirmed and can’t believe the customer service can help to fix their issues…Show lessfgqbupt
Downloading and try to remove
I downloaded this app for travel purposes. Once I realized I did not like the app so much, I removed it from my iPhone. Then I started noticing that the app was hiding in the background without being download it the next day. Mind you I had already deleted the app and removed it from my phone… I have removed it now after three months 20 times. I’m wondering why this is happening. I’ve wrote to them and told them that I would not like to see it on my phone one more time if I did I’m going to seek legal counsel against the parties who continue to be uploading it onto my phone. This is not a good app I believe it is a scam please do not download it. It will not be completely removed off of your phone, it will keep attaching itself to your phone. I’m not sure what it is but, I’m very unhappy with this matter. So I’m reaching out to my lawyer today in reference to the app and the developers and see what they can do for me. Steer clear from this oneShow lessTRG1971
Great app
The app works perfectly. I use it all the time. The only reason why I don’t give a 5-star review is because I also have to use the website on my computer to add certain filters like a bathtub in the room. Not all of the same filters are available on the app. It’s convenient to use the app, but it seems unnecessary to remove certain features that are available on the website.Show lessTiwai
Excellent and very easy to use Apps
I have booked accommodation using the Agoda for many years, for travel and for work. I am a frequent traveller and I have on average, stayed over 120 nights per year, mainly in London. Almost 98% of the time booked using Agoda. Agoda Apps is very easy to use and has definitely made my life easier. I had in many occasions in the past (and still do) checked price with other hotel booking Apps, but prices on Agoda remains the cheapest for the same accommodation most of the time. I also have very few problems with my bookings. No more than three problems in the last seven years, but all to do with the hotel operators. Agoda helped me out each and every time.Show lessTravel Footprint
I’m a fan
I have used AGODA for many years and I’ve never had issues with them. I was staying in a hotel in the Philippines once, and an alarming weather event was forecast, so I tried to check out early. The hotel refused. I had booked through Agoda so I contacted Agoda. In less than an hour I had received a confirmation email that I could check out the following morning, so I went to reception to advise them. They’d already received notification from Agoda. So I guess I’m an AGODA fan for life.Show lessTrumpDon
Do not book hotels from this app
I booked a hotel in lower Manhattan New York with this app. It was near Chinatown and the address showed that it was in lower Manhattan near Chinatown. The map even showed the hotel is at lower Manhattan. So I booked the hotel for 3 nights. I paid a little for the option to cancel my hotel if anything happens. After I paid I found out that It actually didn’t put me on the option to pay a little extra to be able to cancel my stay and get my refund. Didn’t think much of it because I was going to make the trip anyways. Come to find out the hotel actually wasn’t even in lower Manhattan. When I got the confirmation email, it showed a totally new address which says it’s in New Jersey. The email also had an attached PDF file and in that PDF file it says that it’s in Chinatown New York.. so I looked up myself on google maps to try to find the hotel but I could not find it on the map at all in lower Manhattan. Their website was not helpful at all for me to dispute this. They provided me with false information. I will be disputing this with my bank and I have proof of the false information they provided on their app. I advise others to Never use this app!Show lessKou_Loonies
