Leave a Review Agoda
Do not use Agoda to book a hotel you’ll be sorry
Here is my sad story, book a hotel room for my sons birthday near Disneyland, they charged my card the very moment, next day they email me from their fraud department saying that they need it a picture of my ID and Credit Card ( red flag)
Called the Hotel asking if that was their policy and they say no, try to contact Agoda and not luck they do not respond to emails, there is no a phone number to call . Found a number from New York office nothing, they send me another email the day of my arrival saying that I have canceled my reservation NOT true.. they left me without a place to stay for my and my kids, unforgivable who does that.. evil company .. Beware I’m still dealing with refund money.. Donnot use them Hotel manager told me is not the first time that happened and that everyone has something to say about Agoda… please stay away …You Been Warned!!!!!Show lessllamas edu
Easy and Informative
Love the App. Have used it many times and always been very happy with it. Easy to navigate around. Great competitive prices.Bellsy Cat
Regular hotel app
I use this app occasionally. I tend to use whatever one has the cheapest prices as I’m unfortunately homeless due to unemployment complications and the department dropping the ball on my account..(admittedly)..so I have had no choice but to live in my vehicle but the summer heat has led me to need a place to go into so I stay at hotels Constantly, booking hotels is a regular thing for me and always trying to seek the best prices etc. This app is fine, regular experience..nothing too special, I really don’t get much from the rewards, I wish it was more beneficial but otherwise, it’s just normal, regular hotel app🤷🏼♀️🤷🏼♀️ not much to it (personal opinion based on personal experience, other opinions/experiences may
differ😉👋🏼🤝)Show lessBrittanyMarie22291
Got lucky…but confirmed accurate reservation with property to be sure.
I’ve booked three stays with agoda in the past 6 months. Each time I received the stay, in the intended room I booked. All three stays were at a resort in St Pete Beach, Florida. I have to say that Agoda has some “extra” room categories that are actually duplicates with different titles. So you may book a gulf Front suite for $225 and a sea view suite for $300 and they are actually the same suite. I recommend doing your research, which may include looking at other sites/property site or confirming with hotel. It might be extra work but the savings on Agoda made it worth it for us. I actually also confirmed with Agoda app under bookings and with someone over the phone with Agoda. Each time the information matched up. Felt especially confident after hotel directly was able to confirm after booking. Have to say, I’d do all these things, with any third party booking site.Show lessWorth the savings
Stealer money
If I would have read the reviews I wouldn’t have book accommodation from Agoda !!
They steal my moneys so easily!! I have booked 60s condo Hua Hin Thailand !! When I made a booking they said they will send Address details so I booked and paid ! I waited and waited for the address information but no information at all then we arrived at Hua Hin . I have been walking awful long time to find it ! I went to some condo asked about and nobody no what 60s Condo is even I went to the corrected building!! So I sent emails and tried to call but no reply at all !! So I had to book another property to stay ! Then I received the message from Agoda we won’t responsible for it and none refundable!! If were you what would you do ? So Agoda and Owner of 60s condo were totally Fraud ! They took your money and walked away!! Should anybody use their services??Show lessxinhnhuconbuom
My experience over the years
Over a span of about ten years I have used Agoda maybe 4 / 5 times a year only ever one problem when I reached a certain hotel . They said I hadn’t paid . I called Agoda passed the phone to the receptionist and within three minutes she was showing me to my room . A company I will always use because I trust them . No more needs to be saidShow lessthe one and only mr les
Spent too much to deal with this
I’m so tired of this company I made them close out my account just now. Let’s start with their misleading “platinum status” they claim I have that shows no benefits of having. It states that I can get an extra 25% off of my booking. When I call to see why this isn’t happening when I try to book a hotel they claim the hotel I’m at may not participate in the deal....Even though the platinum status (minus the percentage off) automatically attaches itself to the hotel I’m trying to book & even says I can get Agoda cash if I book it so that makes no sense. What con are you trying to pull, Agoda? Then when I tried to book later reservations through this app it now keeps claiming that for “unforeseen reasons” they were unable to confirm my reservation. I call only to be told it’s because they can’t confirm there are available rooms, but I’m in the same room I have been for a couple months & the people downstairs state there are rooms available. I spent too much money with this company. From their failure to accommodate a customer, false advertising, to the conflicting information I get each time I call, I’m over it.Show lessKiaraJJJ
Developer Response
We apologize for the inconvenience you have encountered on your hotel booking. Definitely, this is not the service we expect you to receive from our side. Please email us at appsupport@agoda.com and provide your Agoda booking ID, guest name, email address, and phone number. We'll try our best to assist you.horrible experience
Very cumbersome app. Tried booking 3 different rooms at a hotel for a family trip. App kept prompting me to enter info for each room individually. Could not select all rooms and then check out. Finally gave up and selected 3 of the same room. Entered all info and credit card for non-refundable payment. Still did not get a confirmation. Then received an email requesting my photo ID and a photo of my credit card for fraud prevention. No other site I have booked with ever does this. Submitted the requested photos and one hour later still have not gotten confirmation!! It’s a holiday week and I’m in limbo while Agoda has my info on non-refundable booking but not yet confirmed!! Either confirm or decline so I can book through another app. Very incompetent and frustrating!!Show lesslovethesun88
So far so good
We’ve used this app and related website five times for 1 and 2-night stays in the last month, during a highly stressful period. The rates for two if the nicer chain hotels in our area were the best on the aggregator apps we use and hotels would not match them when phoned directly, so that’s one huge plus. The other is our luck with customer service. Twice we made errors in our booking (typed wrong name / wrong date) in our distraction during our emergency and both times Agoda was able to address the change last minute with really patient and efficient customer service. I’d never heard of it before this month so that was a surprise. So...so far, so good!Show lessNJNYtraveler
I had the worst experience.
I booked a room through Agoda and received a completely different room from the picture of the room they provided. They have not properly informed whether the shower room is in or out of the room and are causing confusion among those who want to make reservations. I was never offered a room in the same condition as the picture at the time and Agoda is helping them trick the guests. I'm not upset about not getting a refund, but it's amazing that no one is responsible for it.Show lesspotato's mon
Developer Response
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.
