Agoda User Reviews

Agoda: Cheap Flights & Hotels

Agoda Company Pte. Ltd.

Travel

Reviews Summary

Positive highlights

💰

This app hasOffers good discount rates even for high-end hotels

🔍

This app hasConvenient and easy to use for booking hotels

🔄

This app hasAllows flexible booking and cancellation options

📚

This app hasProvides detailed hotel information and photos

🌟

This app hasCustomizable search and filter options

Negative highlights

🚫

This app hasUnreliable booking confirmations and cancellations

❌

This app hasPoor customer service and lack of responsiveness

💳

This app hasIssues with payment processing and hidden fees

🗺️

This app hasInaccurate hotel location information on the app

🔍

This app hasLack of transparency regarding hotel amenities and policies

Top reviews

Most RecentHighest RatedLowest Rated

Great App

Good competitive prices! Surprised at how much cheaper we got our accommodation at after a bit of pondering over other apps.

BPB96

3 years ago

Awesome app with awesome interface

Really love what agooda did with the their app in contrast to the competition. The fine details and animation really make for an exceptional experience. Well done!!

AJ Jabzo

3 years ago

Great service

We are booking accommodation during a very stressful time to travel OS. Covid has been a game changer in terms of stress levels when self booking as we’ve done for many years. Our experience this evening has been fabulous and we even managed to book into a hotel we stayed at many years ago. A trip down memory lane for us both and we cannot wait 💕.
We have used Agoda for almost all our OS bookings for the last 8 years with no issues. The online support is always so fabulous.

Show less

Winter jac

3 years ago

Worst experience ever

Booked an expensive hotel with them. I received a cancellation notice via email. This prompted me to book the same hotel through a different service. I found out that I am double booked in the said hotel. Their customer support informed me that it might have been a system glitch/error but they couldn’t cancel or refund the reservation. I called the hotel and they are ready to cancel since I am double booked with them. Agoda is still refusing to refund me. I just filed a formal complaint against them with the Department of Trade and Industry. I filed a dispute on the charge with my credit card company. The stress and amount of time I wasted trying to resolve this is staggering. Very traumatic experience. Be warned.

Show less

Miki_e

3 years ago

Response from developer

Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.

Simple and efficient hotel booking

Agoda has helped me organise multiple trips across Asia and Europe over the last few years- they have great deals, with prices often lower than booking directly with the hotel. They have also always helped me sort refunds if I need to cancel my stay or leave early. Definitely the best place to book accommodation no matter where you’re going!

Show less

我们吃梨

3 years ago

Convenient

I’ve been using Agoda for 5 years now. Booking hotel in this app is fast and easy same as if you make amendments in your bookings or if you make cancellation. If there is no option to make amendments, their customer service is very good in helping you out.
The best thing i love about this is you can book hotels and pay it later, also you can cancel your bookings without fee for certain period of time. Also, I love how they offer good discount rates even for high-end hotels.
I never had problems in the past using Agoda for booking Hotels.

Show less

/$6484@

3 years ago

Worst EVER DO NOT BUY HERE!

I found my ticket online. Purchased the ticket, which indicates “ Guaranteed room”. Got to my hotel, and they informed me they were TOTALLY booked out and the app was 100% incorrect. There is NO WAY POSSIBLE to contact ANYONE AT ALL with Agoda ~ LITERALLY they ONLY offer an “virtual assistant” that is completely useless when I am standing at the hotel in front of the hotel agent trying to explain to her that the ticket I bought says the room is “guaranteed as well as nonrefundable and furthermore indicates if I no show I will still be charged”. Hotel agent says “we are sorry, the app is incorrect because we have no rooms available and you will have to get a refund from that app”. Yet there is NO PHYSICAL way possible to get ahold of ANYONE to have them speak with the hotel agent. Not only has Agoda charged me $115 for a hotel room that WAS NOT AVAILABLE, but now I CAN NOT GET MY MONEY BACK because there is NO WAY TO CONTACT them to request the refund. I did eventually find an email address to Agoda, but NO ONE RESPONDED!! The phone numbers listed are ALL DISCONNECTED ~ the voicemail just says to go back to the app which as I said ONLY OFFERS a virtual customer assistant. DO NOT BUY ANYTHING HERE!!!

Show less

FuerteyPreciosa

3 years ago

Response from developer

"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated. "

Seems good but beware

App is of a good design however employs scare tactics like only 2 rooms left with in most cases is a complete lie. Also be carful with their best price offer and be ready to never achieve this reimbursement. When booking on the app you enter in the occupants. When you go to book it shows max number of occupants.. ok no problem right? Well after booking it reads occupants and then shows the max number. When I’m fact you never selected this amount. So when you go to submit a best price claim they say your occupancy is not matching and they will not credit you. Spend over and hour emailing a chain with these people and issue is still not resolved, nor will they admit the app has the issue. I travel often so it’s their loss. I’m deleting the app and never using them again. Hello Kayak, you’ve always been so good to me🤗 well…maybe not so fast. After about 2 hours of work, supporting evidence and communication through email I received my $15 credit. But since it’s Agoda cash to use it I likely need to keep the app. Just keep me in your thoughts and prayers.

Show less

better OMG

3 years ago

Response from developer

Bad first experience

All around horrible experience. Charged me 5 days early after requesting to pay at hotel. This is already frustrating to start. Then trying to ACTUALLY get ahold of someone was an absolute nightmare. When I did finally talk to someone over the phone; they repeatedly argued with me about how I was not charged but they just “authorized” the card and I would be charged at a later date. This is completely untrue as there is already a pending transaction for Agoda and the money is no longer available in my account. The customer service rep was unhelpful and argumentative throughout the whole process. Hopefully I will not charged AGAIN, but we will see what happens. This was the first, and last time, I will be using this company.

Show less

jackiiamber

3 years ago

This a a scam project!!! Be vigilant while booking!!!!

It may works well if you are vigilant. I booked a family room for 2 adult and 2 infants, upon arrival hotel, informed even though I booked family room and paid for it, only one member can live in that room. Contacted the Agoda fishy team and they asked me to send them documents/ prove/screenshot of the booking that I selected 4 member while booking that room (!!!!!) later realised they finely mixed up listing for different amount of people can accomodate with same room with high amount with different listing. Very clever and smart move to scam off few bucks from here and there. Won’t recommend it at all if you travelling far specially with kids. There a lot better options available.

Show less

Tusher Khan

3 years ago

Response from developer

When rendering our services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers. As such, the Accommodations or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, occupancy, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. If you need any assistance, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again.